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Used 877-259-6399 Email Dealer
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Reviews

Average Ratings

4.9
Average based on 155 reviews
  • Awesome dealership

    After years of dealing with horrible dealerships this one has cured my issue. Everybody is so kind John Bergstrom, Rich, Wendy, Andy Bergstrom and...


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    After years of dealing with horrible dealerships this one has cured my issue. Everybody is so kind John Bergstrom, Rich, Wendy, Andy Bergstrom and my service advisor Jason along with the mechanics. They service your car right so you can feel at ease with the repairs. I'm happy to bring my money to somebody that appreciates my business in return. I also purchased a new car here and have used the body shop for work awesome as well.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Good day

    They got me in on time and serviced and told me what I could do to improve my cars performance. They were great. No pressure to fix anything. I wo...


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    They got me in on time and serviced and told me what I could do to improve my cars performance. They were great. No pressure to fix anything. I would come back. Also bought my car from here. You can't go wrong at Bergstroms.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • TOP service !

    Outstanding Business, truly customer focus. Pleasant staff to work with. Attention to detail.


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    Outstanding Business, truly customer focus. Pleasant staff to work with. Attention to detail.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Horrible customer service!!

    None of my issues were taken care of with my 2012 Chev Cruze and I was told, on my way out, that I may have a transmission leak problem. I was con...


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    None of my issues were taken care of with my 2012 Chev Cruze and I was told, on my way out, that I may have a transmission leak problem. I was contacted by a gal at GM after filling out my customer (dis)satisfaction survey and told someone from Bergstroms would get back in touch with me to get things taken care of, within 48 hours. After a week, I contacted GM again and was told by her; "After my contact with the Customer Experience Manager at Bergstrom, I think it is in your best interest to go to one of the following dealerships for the transmission leak" and sent to other GM dealers in other cities. This is the worst service I've ever received. You only want positive feedback and refuse to even acknowledge the customers who are unhappy with your business.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Flawless experience! Great Workmanship!

    Flawless experience! Excellent and professional treatment from everyone that I spoke to! The repair work was perfect!


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    Flawless experience! Excellent and professional treatment from everyone that I spoke to! The repair work was perfect!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great Service

    Very friendly atmosphere along with all the staff. Great variety of vehicles to choose from. Our salesman, Mike, was awesome to work with. I would...


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    Very friendly atmosphere along with all the staff. Great variety of vehicles to choose from. Our salesman, Mike, was awesome to work with. I would recommend you guys to anyone.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Bergsroms is sunshine on a rainy day

    Brought in for tire blow out. Road assistance helpful. Johns towing kept me up to date on progress. Bergs trims found the insurance and put a new ...


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    Brought in for tire blow out. Road assistance helpful. Johns towing kept me up to date on progress. Bergs trims found the insurance and put a new tire on within hours. Had the car detailed and it came back like new. Berg storms is the best. Could not imagine getting better care. Stephanie

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Excellent customer service

    I have been going to Bergstrom Chevrolet since 2012 and I am 100% satisfied with the service that you guys have provided. I am especially thankful...


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    I have been going to Bergstrom Chevrolet since 2012 and I am 100% satisfied with the service that you guys have provided. I am especially thankful with Rafael Rivera. He has always been the person who I like making business with because he always treats me like I am one of the family. Rafael is very respectful and makes sure I always leave with a smile. He has been excellent at selling me cars because he is very knowledgeable and is excellent at showing cars. I loved that I didn't have to stress over all the paperwork;he made the whole process go by fast and stress free. This is the second car that I get with him and I will continue recommending him to all my family and friends. I told Rafael what I wanted and he definitely fufilled all of my needs and answered all of my questions/concerns. I had wanted a Chevy Camaro for many years and I am so happy that he gave me a great deal and helped me obtain it. Rafael made sure that the car was safe and impeccable by the time I picked it up. He did an excellent job at showing me the car and explaining all the car features. I was so excited and happy when Rafael gave me the keys to my Camaro that I almost cried! He kept a smile the entire time showing me that he was also happy to see that I finally got the car of my dreams. I could definitely tell that Rafael Rivera loves making customers happy and enjoys his job. Thanks again Rafael for such excellent service. Araceli

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Well managed shop!

    They found a leak in my transfer case when I was in for an oil change and tire rotation... This is the second time that they have found non relate...


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    They found a leak in my transfer case when I was in for an oil change and tire rotation... This is the second time that they have found non related issues to what my truck was in for originally. Jilian and her technicians continue to impress! The first time I brought my vehicle to Jil's shop, her techs won my repeat business by finding issues that were missed by another shop. They continue to build my trust as well as my influence to others whom I tell to come see Jilian at the Bergstrom used car service center!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Excellent Service- Every Time!

    I was planning on having my brakes checked soon. I thought they were wet because I'd kept my vehicle outside rather than in the garage. The day I ...


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    I was planning on having my brakes checked soon. I thought they were wet because I'd kept my vehicle outside rather than in the garage. The day I stopped in to the dealership I knew something was definitely wrong. I had first stopped at 123 Auto Repair but decided to chance getting it to Bergstrom though I was afraid the car would stop altogether! I am loyal to Bergstrom because of the many times they have helped me & are so good to me. I entered & stopped & Jessy came out. I told her I needed my brakes checked. It was about 5:10pm (?) & she asked if I had an appointment. I said no. She said I needed an appointment, that there was no one there to help me since closing is at 6pm. I noted she didn't consult a service technician. I began to leave & spotted an older gentleman Mr. Lewis I believe was his name, he offered to ask around to see if anything further could be done. He directed me to Jason Kossel-- what an outstanding and excellent Service Consultant! I didn't think I could get the brakes done anymore and that was ok, but Jason found another way to help. He offered to let me use a loaner car (*and what a "loaner" car, a beautiful new Chevy Malibu!) while my brakes were installed the next morning! He was very diligent in searching for a way to help for which I am once again, extremely thankful to him & Bergstrom Service Center. I can honestly say they have not in one experience let me down in any way! Jessy followed up & gave me the car keys. The next day I refilled the tank with $6.00 of gas & went to pick up my own car. Jason was with a guest so I spoke with Joe Martin. I asked if there was a coupon available to apply to my bill. Joe was super in looking for one & he even requested assistance from Jason to find it, as Jason was now through helping the other guest. Both of these guys were so helpful and nice, the whole experience was kind of surreal compared to other auto repair places I went to before ever coming to Bergstrom. In addition to this, I get a fresh baked cookie & beverage of my choice while I wait. I look at beautiful automobiles in the show room and dream a little bit! I'll never go anywhere but Bergstrom for any car service & expect I will buy my next vehicle there. Thank-you Jason, Mr. Lewis, & Joe, and thanks to Bergstrom Auto!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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