Forest Lake Chevrolet Cadillac

New 888-707-8104 Dealer Website
Used 866-235-2721 Email Dealer
Service 877-465-6852

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Reviews

Average Ratings

4.8
Average based on 239 reviews
  • great people to work with

    we came in knowing what we wanted the salesman was able to give us info on a certain type of vehicle which helped us make a better decision and we...


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    we came in knowing what we wanted the salesman was able to give us info on a certain type of vehicle which helped us make a better decision and we change which vehicle we purchased. Appreciate the honesty.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Terrible Experience

    Came to see a car that was said to be on the lot and wasn't even there. Spent hours while salesman tried to locate it for them to bring the wrong ...


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    Came to see a car that was said to be on the lot and wasn't even there. Spent hours while salesman tried to locate it for them to bring the wrong car to us over three times.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service dept

    Seems like you folks do the bare amount that is required. I had my oil changed, brake fluid changed, tires rotated. It was never noted my battery ...


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    Seems like you folks do the bare amount that is required. I had my oil changed, brake fluid changed, tires rotated. It was never noted my battery was which was evident by the large amount of corrosion that formed on the positive cable. Needless to say it was venting out a large amount a left me stranded. This should have been noted that something was wrong and it was visible plain as day when adding oil. Not sure if I will return to you because of this.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • very helpful staff on hand

    very helpful staff on hand, friendly, and they seem to do everything you ask them to do.


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    very helpful staff on hand, friendly, and they seem to do everything you ask them to do.

    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Dealership, worth the visit

    Great people to deal with, over the phone and in person. I would recommend paying them a visit if you are looking for a new or used car


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    Great people to deal with, over the phone and in person. I would recommend paying them a visit if you are looking for a new or used car

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • You get one last chance

    When I got to the dealership, the service was good. The tech's are definitely experienced and I feel far more comfortable coming to a dealership a...


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    When I got to the dealership, the service was good. The tech's are definitely experienced and I feel far more comfortable coming to a dealership as opposed to going to a mom 'n pop repair shop. The thing that you guys HAVE to work on is communication. I've called that place at least 30 times(I wish I exaggerating) trying to schedule an appointment to have my car(which I bought from you guys) looked at on three occasions. I leave voicemails that aren't returned, I get transferred to someone and their phone leaves a busy signal, I send emails to the business manager of whom I bought the car with and get no response. I scheduled the appointment to have this work done online. Why? I still don't know. I could've gone somewhere else who will actually answer the phone and talk to me. I'll give you guys one more chance solely because I bought my car here, but after that I have no problem going elsewhere. I pass at least 3 other GM dealerships on my way to Forest Lake. TL;DR: Technician team: top-notch, excellent people. Customer-facing CS: lacking.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Service work

    I brought in my truck and visited with Michael. From start to finish the work was done in a timely manner, and working with Michael was terrific. ...


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    I brought in my truck and visited with Michael. From start to finish the work was done in a timely manner, and working with Michael was terrific. Very professional and knowledge about warranty work done, and the cost I would incur. I would come back for service and sales.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great people too work with

    Really nice people , along with great customer service . They got me into a vehicle of my choice and were very honest and trustworthy . I had a GR...


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    Really nice people , along with great customer service . They got me into a vehicle of my choice and were very honest and trustworthy . I had a GREAT experience buying my car .

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great Service, Great Guys

    At 225,000 miles, Wilcox Chev fixed a recall on our 2004 Chev Impala. Without having any other services done that day, Wilcox unselfishly ran the ...


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    At 225,000 miles, Wilcox Chev fixed a recall on our 2004 Chev Impala. Without having any other services done that day, Wilcox unselfishly ran the car through the wash. It is a nice car and it is still sparkling! Wilcox continues to take care of my car as if it is new. Thanks guys.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Service

    My experience is great! I've sat in dealerships for hours before, and at Forest Lake, I was in and out of there in less then 30 minutes. There was...


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    My experience is great! I've sat in dealerships for hours before, and at Forest Lake, I was in and out of there in less then 30 minutes. There was no pressure to buy all the add on. Jose Garcia made it a great experience. I will definitely be going back.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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