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Reviews

Average Ratings

4.5
122 lifetime reviews.
  • Best Car Buying Experience EVER!!

    I can’t say enough good things about Elliott Bay Auto Brokers. Up until this point, I wasn’t a fan of the car buying experience but my experience ...


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    I can’t say enough good things about Elliott Bay Auto Brokers. Up until this point, I wasn’t a fan of the car buying experience but my experience with EBA and Howard (he’s the best) changed all that. First of all, I got the car that I wanted and I feel good about what I paid for it. EBA’s policy of transparency and fair pricing made getting a new (used) car a fun, stress free experience, like it should be. I drove away feeling excited rather than deflated! Howard was polite, respectful, and informative and went above and beyond for me. He came in on his day off to get the deal done with me and I was impressed when after spending some time in the finance office, Howard was still there (after the dealership had closed) waiting to hand me the key. He even stayed late to set up my Bluetooth/ phone in my new car! I feel confident referring anyone of my friends to Howard and the folks at Elliott Bay Auto Brokers and the next time I buy a car, it will be from them again! Their company policy of transparency and sales people like Howard that exemplify integrity made buying a car a wonderful experience! Thank you Howard and Elliott Bay Auto Brokers

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great Out-of-State Experience

    I had an incredibly easy, no-hassles, smooth transaction buying my car out-of-state. David Wolfe was extremely professional sending me all the ...


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    I had an incredibly easy, no-hassles, smooth transaction buying my car out-of-state. David Wolfe was extremely professional sending me all the needed paperwork and information on the car. When I arrived the car was exactly like the photos. David took the time to go through the car explaining the features, test-driving, and taking care to detail an area that had been missed. I never felt pressured or rushed during the whole transaction. My experience was A+.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Experience

    Fran Swain was our sales person and I have to say, she bent over backwards to make sure we were happy. She made the usual hassle of buying a used...


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    Fran Swain was our sales person and I have to say, she bent over backwards to make sure we were happy. She made the usual hassle of buying a used car painless. She has a very high energy level and a great deal of knowledge about the business. This facility is huge and loaded with quality inventory. The other staff we had contact with were all professional and accommodating.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great cars, unbeatable prices!

    Highly Recommend!!! Elliot Bay Auto Brokers (EBA) gave us a better deal than our own estimate. We planned to sell our 2013 Scion FRS to a Toyota d...


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    Highly Recommend!!! Elliot Bay Auto Brokers (EBA) gave us a better deal than our own estimate. We planned to sell our 2013 Scion FRS to a Toyota dealership, which they agreed to buy at a good price, and buy EBA's 2011 Benz C300, which my wife wanted. But, Dan Lee showed us the number for the trade-in and it saved us hundreds of dollars more than our original plan, and we wanted aggressive prices for both C300 and FRS. Then, they granted us a 3-day buyer inspection for mechanical issues. Our mechanic said engine was solid but needed coolant flush, left marker light out and front tires installed on wrong side. Called EBA and they agreed to fix those issues at no additional costs, again, car bought "as-is" no warranty. Wow!!! Great service, want to satisfy its customers. Great prices, no haggling, and great cars. Thanks also to Olivia and Gary for their assistance! (Only wished Scott, finance, would give us a loan through Chase, our bank. Another bank gave a better rate but Chase allowed us to make payments directly from our checking account. We didn't need a better rate cause we plan to pay the car off in seven months, and I had a 800 credit score.)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • After sale service not good

    Bought a 2011 BMW 328i xdrive from these guys. The salesman said he would try to get the second key from the original owners since this car was fr...


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    Bought a 2011 BMW 328i xdrive from these guys. The salesman said he would try to get the second key from the original owners since this car was freshly traded in. Samir, the salesman, said he would call me on the status but never did. Nor did he call me for a courtesy call to see how everything was going as he said he would. Called twice in past 2 weeks and left a message for him but no returned calls. Was looking at another SUV on their lot for my wife but not going to give them my business if they can't even return a call.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great car purchase experience

    This is the place to go in the NW when you want to purchase a quality car (especially German made) at a low price and with cooperative service. Ex...


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    This is the place to go in the NW when you want to purchase a quality car (especially German made) at a low price and with cooperative service. Extraordinarily rare to find that combo of price and a prepared, honest sales staff. No wiggle room pricing was actually a relief. It's up to the buyer to come into this shop prepared. Great selection that rewards the well prepared who know the car they want. Thumbs up or down without regret or remorse. Bill Norcross guided the purchase process without being heavy handed, and called on his colleagues when needed to answer--or to finish answers--in response to questions asked. Again, good experience. Highly, highly recommended.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • The financing manager was rude and his approach wa

    We called to see a vehicle. It was waiting for us when we arrived. The sales rep was helpful. It was going good until we spoke about price. The re...


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    We called to see a vehicle. It was waiting for us when we arrived. The sales rep was helpful. It was going good until we spoke about price. The rep returned to us with her finance manager who came out with his guards up. He quickly dismissed us. He was rude and completely unwilling to work with us on price. We didn't even get a chance to tell him what we were willing to pay. What a horrible experience. I would never recommend using these guys. I feel sick to my stomach.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Best cars and sales rep

    I wanted to take this opportunity to tell you how impressed I was with the dealership, its cars, and in particular its salesman Dan Lee. Although ...


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    I wanted to take this opportunity to tell you how impressed I was with the dealership, its cars, and in particular its salesman Dan Lee. Although I ultimately found another car to purchase, I was very impressed with the professionalism of Dan Lee. I felt no pressure and received great advice from Dan about the cars I was looking at. I would clearly recommend the agency and Dan without reservation.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Best Car, Best Service, Easy Buying Process!

    If you are looking for the easiest experience buying a car, visit Pat Wiseman at Elliott Bay Auto Brokers on Aurora Ave. Great customer service, e...


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    If you are looking for the easiest experience buying a car, visit Pat Wiseman at Elliott Bay Auto Brokers on Aurora Ave. Great customer service, excellent prices, easy buying process... not your typical all-day process waiting and waiting around to buy a car. Pat is truly a trustworthy, friendly and honest sales person.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great experience dealing with EBA

    Look, nobody enjoys shopping for a used automobile because most of us expect a grueling unpleasant experience when dealing with “used car salespeo...


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    Look, nobody enjoys shopping for a used automobile because most of us expect a grueling unpleasant experience when dealing with “used car salespeople”. Throw that worry out the window and drive directly to Elliot Bay Auto Brokers and ask for Dan Lee in Sales. I can’t say enough good things concerning our interaction with Dan, Rob Zemke and all the people at EBA regarding our Mercedes ML 350 purchase that was concluded on 4-26-16. We continue to be impressed with their follow up to ensure our satisfaction after we walked out of their doors. To borrow an advertising phrase that I recently heard on TV - “You won’t be sorry”. We identified two automobiles from an internet search that we would consider purchasing. In the A.M. we drove to Landmark Motors in Bellevue and we were totally turned off by Matthew T… who was responsible for finalizing the pricing for prospective car #1 (did I say used car sales experience). In the P.M. we drove to EBA – and we are gleefully glad we did. Thank you to Dan and all the folks at EBA! Bob & Margaret B

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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