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Reviews

Average Ratings

4.1
96 lifetime reviews.
  • Great Experience !!!

    Great experience !! Our salesman Gary insured all of my needs were met and that I was satisfied . All the staff was pleasant and currtious. Would...

    Dealer Response

    Thank you Dave for the kind review. We're happy to hear you had a great experience! And we appreciate your recommendation as well. We hope you're ...


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    Great experience !! Our salesman Gary insured all of my needs were met and that I was satisfied . All the staff was pleasant and currtious. Would recommend them on all levels... Great dealer with great price!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Dave for the kind review. We're happy to hear you had a great experience! And we appreciate your recommendation as well. We hope you're enjoying your 'new' vehicle! - Steve Whitaker, Owner


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  • Great Place to buy a car

    They were awesome. Especial my finance guy (Bob Flinn). He was the one that made it truly a great experience. Staff were all professional and nice...

    Dealer Response

    Hi Donna, thank you so much for this amazing review! I am glad to hear that Bob was able to help you get into a new vehicle and offer a great expe...


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    They were awesome. Especial my finance guy (Bob Flinn). He was the one that made it truly a great experience. Staff were all professional and nice. Will definitely buy next car here. .

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Donna, thank you so much for this amazing review! I am glad to hear that Bob was able to help you get into a new vehicle and offer a great experience! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. It was a pleasure to assist you and we look forward to the opportunity to service you in the future. Thank You, Steve Whitaker, Owner and General Manager


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  • Everyone at the dealership is so kind and friendly

    Everyone at the dealership is so kind and friendly. We have never had such a good experience purchasing and getting service work done as we have a...

    Dealer Response

    Hello Mike and Pam! We are pleased to hear that you had an excellent experience with Josh and the rest of our team. We are truly dedicated to prov...


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    Everyone at the dealership is so kind and friendly. We have never had such a good experience purchasing and getting service work done as we have at Whitaker Buick! So glad that Josh made such a good impression when he approached us in the lot.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Mike and Pam! We are pleased to hear that you had an excellent experience with Josh and the rest of our team. We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again, drive safe and stay well! Thank You, Steve Whitaker, Owner and General Manager


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  • A great experience!

    I really felt good about this experience. In the past car purchases, I never felt really good about the experience, but this time was different. ...

    Dealer Response

    Thank you for taking the time to post this kind review Jeff - we're so glad to know that your vehicle purchase experience was a positive one! We a...


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    I really felt good about this experience. In the past car purchases, I never felt really good about the experience, but this time was different. Paul made me feel at home and everyone at the dealership was similar. Very low-key low pressure atmosphere. Just a bunch of folks trying to genuinely help people find a good vehicle at a decent price. This is my first GMC. I am very excited and pleased with it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to post this kind review Jeff - we're so glad to know that your vehicle purchase experience was a positive one! We appreciate your business, and wish you many miles of motoring enjoyment! - Steve Whitaker, President


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  • A great sales experience!

    Dan, our sales guy was honest, personable and worked hard to find us a car that we would love. This was the first car buying experience we've had ...

    Dealer Response

    Thank you for taking the time and effort to post your review, Carrie. We value your business very much! I'm sorry to hear the experience in the Fi...


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    Dan, our sales guy was honest, personable and worked hard to find us a car that we would love. This was the first car buying experience we've had where I appreciated the salesperson and wanted to return to give him my business. The finance person, however was somewhat rude. After working so hard with Dan to get the car we wanted as close to our budget as possible, and then making a decision to go over our budget to get the car, when we got in to the finance dept office and there had been an error, he acted like we were trying to work him for a better deal because we were upset the price went up by another $5. References to knowing how much we make, and to go ahead and 'try to fool the next guy' because he wasn't buying that $5-20 a month would matter to us were unprofessional and rude. When quoted a price on Saturday and being told it would be more money on Wednesday when I came back to sign the paperwork you already have not met my expectations, so yes I will say no when you try to get me to purchase add ons, even if I could afford it. Congrats to Dan for being so great I didn't walk out when another team member insulted us, because I didn't want him to a lose the sale.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time and effort to post your review, Carrie. We value your business very much! I'm sorry to hear the experience in the Finance Department was not as positive as it was with Dan, your Sales Consultant. It's very important to us to have our customers always feel good about coming back, and I invite you to contact me personally if there's something further I can do to help. Sincerely, Steve Whitaker, President


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  • vehicle pricing

    Price on the windshield sticker did not match the price on cars.com. Difference in price was over $500.

    Dealer Response

    Thank you for taking the time to let us know about this issue John. We do reduce the price of select vehicles from time to time, and we apologize ...


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    Price on the windshield sticker did not match the price on cars.com. Difference in price was over $500.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to let us know about this issue John. We do reduce the price of select vehicles from time to time, and we apologize if the price sticker on the car did not match the price online. We try to be as transparent as possible by putting our prices both online and on the vehicle. We will make sure we make a new windshield sticker ASAP after lowering a vehicle price online. And just to be clear, we will always honor the lowest price, as that's what would be in our computer that prints out the sale information. Thank you again for your note. - Steve Whitaker, President


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  • Great service

    As always, it was perfect! They are so helpful and courteous.

    Dealer Response

    Thank you Kay for taking the time to post this review. We're glad to hear that your service visit went well - 'perfect' is a description we'll con...


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    As always, it was perfect! They are so helpful and courteous.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Kay for taking the time to post this review. We're glad to hear that your service visit went well - 'perfect' is a description we'll continue to pursue! We appreciate having you as a customer and hope you are enjoying your vehicle! Steve Whitaker, President


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  • Whitaker Buick Review

    Always treated great and I know my Enclave is getting quality service. All of the people are friendly and willing to answer any questions. With ...

    Dealer Response

    Thank you for your positive review Jim! We're glad to hear that your Enclave gets quality service from our dealership - and we appreciate you tak...


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    Always treated great and I know my Enclave is getting quality service. All of the people are friendly and willing to answer any questions. With an hour drive to your dealership, from my house, there are others closer but I know I can't get any better service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your positive review Jim! We're glad to hear that your Enclave gets quality service from our dealership - and we appreciate you taking the extra time and effort to have your work done here! We look forward to seeing you again.


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  • First time Buick owner

    My husband bought the Buick Enclave last year and was very satisfied with the service and buying process at Whitaker Buick GMC in Forest Lake. So...

    Dealer Response

    Thank you Mary for taking the time to write this review. We're so glad to hear that you're enjoying your new Encore! We greatly appreciate having ...


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    My husband bought the Buick Enclave last year and was very satisfied with the service and buying process at Whitaker Buick GMC in Forest Lake. So, this month when I decided to buy a new vehicle I chose the Encore. I was a little skeptical about the small size but after driving it now for less than two weeks, I'm loving it--even without the home link option. The back seats fold down into a large enough area for our two big Labs so that's a plus. It rides and handles beautifully and has enough power to pass when needed. We will definitely buy from Whitaker Buick GMC again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Mary for taking the time to write this review. We're so glad to hear that you're enjoying your new Encore! We greatly appreciate having you and your husband as customers, and hope that you continue to get great service from your Buicks. Let us know if we can ever be of assistance! Sincerely, Steve Whitaker President


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  • Great staff!

    I am hearing impaired so using the phone is difficult at best. We are now on our second vehicle from Whitaker and couldn't be happier. The salesma...

    Dealer Response

    Thank you for your input! We always want to communicate with our customers in the method they prefer. We're happy to hear that we are able to acco...


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    I am hearing impaired so using the phone is difficult at best. We are now on our second vehicle from Whitaker and couldn't be happier. The salesman I deal with and the service department are willing to text or email me. Probably doesn't sound like a big deal but it is to me. Always have good service, prompt and pleasant. They will get my business from here on out.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your input! We always want to communicate with our customers in the method they prefer. We're happy to hear that we are able to accommodate your preferences, and want you to know we appreciate your business. Steve Whitaker President


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