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Reviews

Average Ratings

4.6
73 lifetime reviews.
  • Lexus Maintenance

    The combination of the friendly staff along with the computer reminders is a great formula for outstanding customer service.

    Dealer Response

    Thank you for sharing your experience with us. We do our best to not only help our customers find the right Lexus, but to keep it serviced as long...


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    The combination of the friendly staff along with the computer reminders is a great formula for outstanding customer service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us. We do our best to not only help our customers find the right Lexus, but to keep it serviced as long as they need it. Thanks again! Mike Jensen – GM- MJensen@lexusofmaplewood.com


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  • Marketing director at 3M

    For Dan Oanes. A 5 star, star! Dan, knows Lexus---and when I shop for my next model, Dan will be my man to handle another Lexus sale. Don Linehan

    Dealer Response

    Don, thank you for taking the time to write this review. I am thrilled that you had a great experience. Dan, and the rest of our sales team, striv...


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    For Dan Oanes. A 5 star, star! Dan, knows Lexus---and when I shop for my next model, Dan will be my man to handle another Lexus sale. Don Linehan

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Don, thank you for taking the time to write this review. I am thrilled that you had a great experience. Dan, and the rest of our sales team, strive to make sure our customers are treated like guests! I will be sure to pass along this review to him. Please feel free to let me know if there is anything else I can do for you. Sincerely, Mike Jensen | General Manager | 651-483-6111.


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  • loving my new lexus RX350

    I'm a three time Mercedes owner and was in the market for a new car... I wanted luxury without the big emblem. I asked my favorite car guy in Du...

    Dealer Response

    Maria, we are thrilled that you made the decision to switch to Lexus! Our entire sales team works hard to make sure your purchase process is stres...


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    I'm a three time Mercedes owner and was in the market for a new car... I wanted luxury without the big emblem. I asked my favorite car guy in Duluth, Minnesota...Mike Archer (Archer Brothers Racing) what he thought could be a good fit... he said a Lexus RX350. I phoned Maplewood Lexus and talked to Dan Hjemstad (who has worked forever in selling Lexus ). Told him what I was looking for and he had exactly what I wanted! Low miles, great price, color option (white ex-tan interior) never during the time of my intial phone to buying the car did I feel salesman pressure. He is the coolest salesman ever... in high end Lexus buyer to first timers like me. The process from beginning to now (two weeks later) a great experience. Thanks... Dan from Maplewood Lexus.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Maria, we are thrilled that you made the decision to switch to Lexus! Our entire sales team works hard to make sure your purchase process is stress free and enjoyable. In the end we want you to love your Lexus and all the benefits that come with it! Please feel free to reach out to me if there is anything else we can help you with! Sincerely, Mike Jensen | General Manager | 651-483-6111.


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  • Dan OA NES

    Awesome. Staff is very helpful and friendly. Very professional. Lounge amenities are awesome. Facilities are very clean and inviting.

    Dealer Response

    Dan, Thank you for the review! We are happy you are enjoying all of the services Lexus offers. Let us know if there is anything we can help you wi...


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    Awesome. Staff is very helpful and friendly. Very professional. Lounge amenities are awesome. Facilities are very clean and inviting.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dan, Thank you for the review! We are happy you are enjoying all of the services Lexus offers. Let us know if there is anything we can help you with! Sincerely,Mike Jensen | General Manager | 651-483-6111.


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  • feedback

    I got a good experience with Jay at lexus Maplewood to find me the right car and help me getting a good deal with my old car traded in. He also h...

    Dealer Response

    We greatly appreciate that you left such a great review. Jay, along with the rest of our staff, strive to make sure each customer receives amazin...


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    I got a good experience with Jay at lexus Maplewood to find me the right car and help me getting a good deal with my old car traded in. He also help finding affordable interest rate for financing.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We greatly appreciate that you left such a great review. Jay, along with the rest of our staff, strive to make sure each customer receives amazing service! Thank you for your business and choosing Lexus of Maplewood. Sincerely, Robert Katz | General Manager | 952-476-6111.


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  • Purchased Certified Vehicle

    Thumbs up to Matt Saunders for helping me with a certified vehicle purchase. I met Matt just 2 wks ago, on my first visit to Lexus of Maplewood. ...

    Dealer Response

    Carol, thank you so much for taking the time to write us a great review! I'ts good to hear your experience with Matt was 5 star! If there's anythi...


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    Thumbs up to Matt Saunders for helping me with a certified vehicle purchase. I met Matt just 2 wks ago, on my first visit to Lexus of Maplewood. Matt knew what I was looking for and kept in touch with me, sending pictures and info via phone/text. I test drove the vehicle today - and drove away 3 hours later with a certified RX350! Thanks, Matt, for making buying a vehicle a painless experience. I'll be back for routine maintenance in 5000 miles!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Carol, thank you so much for taking the time to write us a great review! I'ts good to hear your experience with Matt was 5 star! If there's anything else we can do for you, please feel free to contact me. Sincerely, Matt Koehnen| General Sales Manager | 651-415-2404 | mkoehnen@lexusofmaplewood.com


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  • Service Review

    I have been using the service department at Lexus of Maplewood since 2004. I have always been treated with the utmost respect. Other places I have...

    Dealer Response

    Thank you for taking the time to write us this wonderful review, I'm thrilled to hear your experience with Mike was 5 star! If there's anything el...


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    I have been using the service department at Lexus of Maplewood since 2004. I have always been treated with the utmost respect. Other places I have gone that has not been the case because I am a woman. I know the great service I get is because Mike Trok, my service advisor is so trustworthy and knowledgeable. He is responsive when I call and I always get my car back in a timely manor. Mike is the best!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write us this wonderful review, I'm thrilled to hear your experience with Mike was 5 star! If there's anything else we can do for you, please feel free to contact me. Sincerely, Sean Olson | Service Manager | 651-494-6832 | solson@lexusofmaplewood.com


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  • Buying a new vehicle

    Took a day off in my peak season and was not treated well i will not return. I will not reccommend this business and i will tell my employees neve...

    Dealer Response

    Hi Warren, I am sorry that your initial visit did not result in your satisfaction with the vehicle price quoted. Though we were unsuccessful in re...


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    Took a day off in my peak season and was not treated well i will not return. I will not reccommend this business and i will tell my employees never to buy a car there,

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Warren, I am sorry that your initial visit did not result in your satisfaction with the vehicle price quoted. Though we were unsuccessful in reaching you directly, I hope our email communication outlining a significant pricing consideration led to a greater level of satisfaction. While we are not always able to meet every guests pricing desires, we always strive to have their experience be a positive and comfortable one. Thank you for your feedback and consideration. Best Regards, Mike Jensen | General Manager | 651.483.6111 | mjensen@lexusofmaplewood.com


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  • The Most Trusted Dealership in Minnesota

    Last week I purchased my 4th vehicle from Lexus of Maplewood ---- the most trusted car dealership in my opinion based on years of innumerable exce...

    Dealer Response

    Thank you Wajiha for the wonderful review of our staff and dealership. Your business is greatly appreciated. We also appreciate that you took the ...


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    Last week I purchased my 4th vehicle from Lexus of Maplewood ---- the most trusted car dealership in my opinion based on years of innumerable excellent experiences. Their Profound Commitment to excellent customer service is Matchless! They stand behind their word and go out of their way to make things easier for customers for which we are very Grateful. And they also stand behind the beautifully engineered and most Reliable Lexus vehicles! I have always found the price of vehicles at Lexus of Maplewood very reasonable/competitive! The Peace of Mind that comes due to Confidence and Trust at this dealership is Priceless! They've earned it over the years and we can count on them! I am so very thankful and have tremendous respect for the courteous team members at Lexus of Maplewood. I love my new RX-350AWD --- the purchase process and the vehicle --- all magical! Many Heartfelt thanks to the absolute outstanding management and staff at Lexus of Maplewood for being there for us 100% over the years!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Wajiha for the wonderful review of our staff and dealership. Your business is greatly appreciated. We also appreciate that you took the time to write a review about the great customer service you received. Sincerely, Mike Jensen | General Manager | mjensen@lexusofmaplewood.com | 651.483.6111


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  • Outstanding Assistance/Great Help/Thanks!

    On 9-30-15 it was a pleasure to receive an outstanding assistance at Lexus of Maplewood with kind courteous help that made my car purchasing proce...

    Dealer Response

    Wajiha, Thank you!! Your very kind words and review are much appreciated! We really appreciate your business and are more than happy that you cont...


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    On 9-30-15 it was a pleasure to receive an outstanding assistance at Lexus of Maplewood with kind courteous help that made my car purchasing process a step closer.I'm very appreciative of Mr. Mike Jensen's time and Profound Commitment to Excellence consistently over the years that enabled us to purchase 3 cars from them, now the 4th one in process :) I can count on Lexus of Maplewood because Mike Jensen, Tim Stearns, Matt Koehnen, Chris are the Bright Stars that make Lexus of Maplewood shine Brighter than any other business/dealership in the State of MN. Thanks to you All!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wajiha, Thank you!! Your very kind words and review are much appreciated! We really appreciate your business and are more than happy that you continue to get great customer service with us. We are committed to giving each of our guests a Commitment to Excellence experience and strive to treat each customer like a guest in our home and we enjoyed working with you. We hope to continue seeing you around. Please feel free to come in and say hi or reach out to me! Mike Jensen | General Manager | 651-483-6111


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