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Service 651-494-6999

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Reviews

Average Ratings

4.8
Average based on 69 reviews.
  • Lexus Maintenance

    The combination of the friendly staff along with the computer reminders is a great formula for outstanding customer service.

    Dealer Response

    Thank you for sharing your experience with us. We do our best to not only help our customers find the right Lexus, but to keep it serviced as long...


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    The combination of the friendly staff along with the computer reminders is a great formula for outstanding customer service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience with us. We do our best to not only help our customers find the right Lexus, but to keep it serviced as long as they need it. Thanks again! Mike Jensen – GM- MJensen@lexusofmaplewood.com


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  • Purchased Certified Vehicle

    Thumbs up to Matt Saunders for helping me with a certified vehicle purchase. I met Matt just 2 wks ago, on my first visit to Lexus of Maplewood. ...

    Dealer Response

    Carol, thank you so much for taking the time to write us a great review! I'ts good to hear your experience with Matt was 5 star! If there's anythi...


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    Thumbs up to Matt Saunders for helping me with a certified vehicle purchase. I met Matt just 2 wks ago, on my first visit to Lexus of Maplewood. Matt knew what I was looking for and kept in touch with me, sending pictures and info via phone/text. I test drove the vehicle today - and drove away 3 hours later with a certified RX350! Thanks, Matt, for making buying a vehicle a painless experience. I'll be back for routine maintenance in 5000 miles!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Carol, thank you so much for taking the time to write us a great review! I'ts good to hear your experience with Matt was 5 star! If there's anything else we can do for you, please feel free to contact me. Sincerely, Matt Koehnen| General Sales Manager | 651-415-2404 | mkoehnen@lexusofmaplewood.com


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  • Service Review

    I have been using the service department at Lexus of Maplewood since 2004. I have always been treated with the utmost respect. Other places I have...

    Dealer Response

    Thank you for taking the time to write us this wonderful review, I'm thrilled to hear your experience with Mike was 5 star! If there's anything el...


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    I have been using the service department at Lexus of Maplewood since 2004. I have always been treated with the utmost respect. Other places I have gone that has not been the case because I am a woman. I know the great service I get is because Mike Trok, my service advisor is so trustworthy and knowledgeable. He is responsive when I call and I always get my car back in a timely manor. Mike is the best!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write us this wonderful review, I'm thrilled to hear your experience with Mike was 5 star! If there's anything else we can do for you, please feel free to contact me. Sincerely, Sean Olson | Service Manager | 651-494-6832 | solson@lexusofmaplewood.com


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  • Buying a new vehicle

    Took a day off in my peak season and was not treated well i will not return. I will not reccommend this business and i will tell my employees neve...

    Dealer Response

    Hi Warren, I am sorry that your initial visit did not result in your satisfaction with the vehicle price quoted. Though we were unsuccessful in re...


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    Took a day off in my peak season and was not treated well i will not return. I will not reccommend this business and i will tell my employees never to buy a car there,

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Warren, I am sorry that your initial visit did not result in your satisfaction with the vehicle price quoted. Though we were unsuccessful in reaching you directly, I hope our email communication outlining a significant pricing consideration led to a greater level of satisfaction. While we are not always able to meet every guests pricing desires, we always strive to have their experience be a positive and comfortable one. Thank you for your feedback and consideration. Best Regards, Mike Jensen | General Manager | 651.483.6111 | mjensen@lexusofmaplewood.com


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  • The Most Trusted Dealership in Minnesota

    Last week I purchased my 4th vehicle from Lexus of Maplewood ---- the most trusted car dealership in my opinion based on years of innumerable exce...

    Dealer Response

    Thank you Wajiha for the wonderful review of our staff and dealership. Your business is greatly appreciated. We also appreciate that you took the ...


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    Last week I purchased my 4th vehicle from Lexus of Maplewood ---- the most trusted car dealership in my opinion based on years of innumerable excellent experiences. Their Profound Commitment to excellent customer service is Matchless! They stand behind their word and go out of their way to make things easier for customers for which we are very Grateful. And they also stand behind the beautifully engineered and most Reliable Lexus vehicles! I have always found the price of vehicles at Lexus of Maplewood very reasonable/competitive! The Peace of Mind that comes due to Confidence and Trust at this dealership is Priceless! They've earned it over the years and we can count on them! I am so very thankful and have tremendous respect for the courteous team members at Lexus of Maplewood. I love my new RX-350AWD --- the purchase process and the vehicle --- all magical! Many Heartfelt thanks to the absolute outstanding management and staff at Lexus of Maplewood for being there for us 100% over the years!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Wajiha for the wonderful review of our staff and dealership. Your business is greatly appreciated. We also appreciate that you took the time to write a review about the great customer service you received. Sincerely, Mike Jensen | General Manager | mjensen@lexusofmaplewood.com | 651.483.6111


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  • Outstanding Assistance/Great Help/Thanks!

    On 9-30-15 it was a pleasure to receive an outstanding assistance at Lexus of Maplewood with kind courteous help that made my car purchasing proce...

    Dealer Response

    Wajiha, Thank you!! Your very kind words and review are much appreciated! We really appreciate your business and are more than happy that you cont...


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    On 9-30-15 it was a pleasure to receive an outstanding assistance at Lexus of Maplewood with kind courteous help that made my car purchasing process a step closer.I'm very appreciative of Mr. Mike Jensen's time and Profound Commitment to Excellence consistently over the years that enabled us to purchase 3 cars from them, now the 4th one in process :) I can count on Lexus of Maplewood because Mike Jensen, Tim Stearns, Matt Koehnen, Chris are the Bright Stars that make Lexus of Maplewood shine Brighter than any other business/dealership in the State of MN. Thanks to you All!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Wajiha, Thank you!! Your very kind words and review are much appreciated! We really appreciate your business and are more than happy that you continue to get great customer service with us. We are committed to giving each of our guests a Commitment to Excellence experience and strive to treat each customer like a guest in our home and we enjoyed working with you. We hope to continue seeing you around. Please feel free to come in and say hi or reach out to me! Mike Jensen | General Manager | 651-483-6111


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  • Great service!!

    Steve our salesman was great! Everyone at the Dealership treated us wonderful! Finance guy needs to light up, but was very professional and did a ...

    Dealer Response

    Sorry for our delay in responding Michael. We are very happy to hear that you enjoyed your buying experience and shared with us how you felt about...


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    Steve our salesman was great! Everyone at the Dealership treated us wonderful! Finance guy needs to light up, but was very professional and did a good job, felt pressured to make a quick decision once we figured out the payment was higher then we wanted. Love our vehicle no buyers remorse here.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sorry for our delay in responding Michael. We are very happy to hear that you enjoyed your buying experience and shared with us how you felt about the entire process. Thank you. If there is anything more we can do for you please feel free to come back and see Lexus of Maplewood any time! Take care. Best, Joseph Petrusa | eCommerce Manager | 651-415-2406 | jpetrusa@lexusofmaplewood.com


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  • Very helpful staff

    Everyone was very friendly and helpful. My salesperson, Adam Morris went out of his way to make sure I got what I wanted and followed up after th...

    Dealer Response

    Sorry for our delay in responding Tiffany. Thank you for the very nice review and comments about Adam. Recommendations for our Sales Associates ar...


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    Everyone was very friendly and helpful. My salesperson, Adam Morris went out of his way to make sure I got what I wanted and followed up after the sale to see if I had any questions or concerns! I would recommend Adam to anyone looking to purchase a Lexus!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sorry for our delay in responding Tiffany. Thank you for the very nice review and comments about Adam. Recommendations for our Sales Associates are very much appreciated. If there is anything more we can do for you please feel free to come back and see Lexus of Maplewood anytime! Take care. Best, Joseph Petrusa | eCommerce Manager | 651-415-2406 | jpetrusa@lexusofmaplewood.com


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  • Top notch from the sales to the vehicle

    My wife and I appreciated that the salesman was not pushy. I have delt with push sales guys and its a turn off for us. Jeremy was personable and a...

    Dealer Response

    Thank you Tyrome for sharing your experience with Jeremy during your recent purchase at Lexus of Maplewood. We are very excited to hear the positi...


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    My wife and I appreciated that the salesman was not pushy. I have delt with push sales guys and its a turn off for us. Jeremy was personable and a likeable guy. We also like the attention to detail in the vehicle and hiw it was detailed and in immaculate condition. Nothing is worse then when you show uo to a dealership and the car is not clean or detailed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Tyrome for sharing your experience with Jeremy during your recent purchase at Lexus of Maplewood. We are very excited to hear the positive feedback and will pass along the comments to him. Thanks again and let us know if there is anything else we can do for you! Mike Jensen General Manager - 651.483.6111 - MJensen@lexusofmaplewood.com


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  • Great service

    We had an appointment with Greg Carlini. He provided an excellent customer service - understanding and supportive. Thank you so much for helping m...

    Dealer Response

    Thank you for leaving us this review, Inna! We are very happy to hear that Greg could help get you set up with the perfect new car for you. If the...


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    We had an appointment with Greg Carlini. He provided an excellent customer service - understanding and supportive. Thank you so much for helping me find my new Lexus 350ES. I got a great deal on it and it's the perfect car for me. Love it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this review, Inna! We are very happy to hear that Greg could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Lexus of Maplewood any time! Take care. Best, Joseph Petrusa | eCommerce Manager | 651-415-2406 | jpetrusa@lexusofmaplewood.com


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