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|Sales||8:30 AM - 6:00 PM|
|Service||8:00 AM - 4:30 PM|
|Mon||8:30 AM - 9:00 PM|
|Tue||8:30 AM - 9:00 PM|
|Wed||8:30 AM - 9:00 PM|
|Thu||8:30 AM - 9:00 PM|
|Fri||8:30 AM - 6:00 PM|
|Sat||8:30 AM - 6:00 PM|
|Mon||7:00 AM - 6:00 PM|
|Tue||7:00 AM - 6:00 PM|
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My mom and I both bought Kia Souls this last week..David, Shawn & Justin were great to work with:) Shawn went thru everything on car before we lef...
My mom and I both bought Kia Souls this last week..David, Shawn & Justin were great to work with:) Shawn went thru everything on car before we left the lot .Evan set up our blue tooth. Fuel tanks full of gas! Have bought many new cars in past years at other dealerships...They send you off with 1/4 tank.. Mr. Barnett evan came over to thank us for purchasing our new vehicles..So overall a great experience.. p.s. if you get a chance , check out Justins socks...:)
I am a woman in my 30's and wanted to buy a car that only Barnett Chrysler Jeep Kia had at the time in my price range. Emanual the salesman laughe...
Ms. Bergson's criticism of the condition of her vehicle on delivery is valid. Our detailing of her car was not complete and the navigation system...
I am a woman in my 30's and wanted to buy a car that only Barnett Chrysler Jeep Kia had at the time in my price range. Emanual the salesman laughed when I asked apparently a dumb question in his eyes, then when I pointed out a problem with a car he said it was because the way I was driving on later proved wrong that it was an issue with the car. When it came time to finance the finance person tried to tell me I was wrong with math got his calculator out and again was proven wrong. Once I purchased my car I finally got a good human that treated me like a human, Chris in finance. He had no issues with me asking questions, but when I asked for a car fax I was never given one. Next they were supposed detail my car, and order parts to add a tow package. My car had food under the seats, cheeto prints on the ceiling, and sticky material in the cup holders. I brought my car back to get the tow package installed, asked for another detailing, oil change, fix auto recline, taking off the decal on the bumper, and fix the navigation as promised upon purchase. They never called me to tell me that the car was finished I had to just show up, when they gave me the car they said they didn't know what was wrong with the navigation, but instead of calling me and asking they just did nothing, the cheeto prints were on the ceiling, decal was still there on the bumper, and the car had only been vacuumed. After showing them that nothing happens when you try to use navigation they said they had to order the radio and it would be another week and i would have to drive 2 more hours back to them to get it installed. No apologies yet mind you, just a blame game. Finally they call to tell me that my navigation parts are in and transfer me to service department only to have nobody pick up. They promised to call me back but it has been a week and they haven't so I did. When I got transfered an picked up they asked if I could hold and I said no I have been waiting long enough. Fought with the lady on the phone for refusing to go on hold, and she fought back and just placed me on there. When the sales manager Bill picked up he said she wasn't being rude and that she was just doing her job. I finally got my appointment made and hopefully the car will get cleaned this time and my car works as promised.
Ms. Bergson's criticism of the condition of her vehicle on delivery is valid. Our detailing of her car was not complete and the navigation system was inoperative. Our sales manager has apologized for the inconvenience this has caused and also for the long hold times she experienced while attempting to reach our service department. Our staff does have voice mail and unfortunately there are times when we ask customers to leave a message to which we will promptly respond. Ms. Bergson is scheduled to have the new navigation system installed and the vehicle properly cleaned on July 6th and we have told her that we will do our best to regain her confidence in our dealership.
Had a great buying experience yesterday when buying our new Jeep. My Sales Associate was great, he knew the product, had the answers I was looking...
Had a great buying experience yesterday when buying our new Jeep. My Sales Associate was great, he knew the product, had the answers I was looking for paper work was done in a timely fashion. for those of you who know me and know the years I spent in the auto business know a compliment does not come easy for me as they MUST be earned and Barnett sure did. Special thanks to Joel Sanchez for the great experiences.