Reviews

Average Ratings

4.5
123 lifetime reviews.
  • Great Service

    Great job with getting me in right away, communicating the process and providing WIFI and coffee for getting work done while I waited 40 minutes f...


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    Great job with getting me in right away, communicating the process and providing WIFI and coffee for getting work done while I waited 40 minutes for new battery.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • over charge for repairs

    White Bear Lincoln wanted to charge 802.00 to replace valve cover gaskets on 2009 mercury milan , I knew this was an outrageous price quote, they ...

    Dealer Response

    We are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further de...


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    White Bear Lincoln wanted to charge 802.00 to replace valve cover gaskets on 2009 mercury milan , I knew this was an outrageous price quote, they told me it would take 5.2 hours to repair, so I took the car to a local car repair station who I did not tell them the price I had been quoted.I asked how much would they charge to replace a valve gasket on a 2009 mercury milan and how long would it take ? They told me it would take about an hour and total price would be 225.00. I had them to repair my car they had it done in an hour and I was on my way with warranty in hand I called and spoke to one of the upper managers at White Bear, the gentlemen said he would look into and give me a call back I havent heard from him.My wife and I was thinking of purchasing a new car from White Bear this coming spring.We have been dedicated to this dealership for over 20 years. we have bought cars from them we have had friends to buy cars from White Bear they have been serving all 3 of the cars we have .We will find another Lincoln dealership or maybe try a Cadillac, no more business will we be doing with white bear lincoln .The sales people are great but the service department is going down hill wanted to charge over 2000 to fix my MKS the same place that repaired milan repaired my Lincoln MKS for 341.50 and said there was nothing wrong with the things that White Bear said .

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (800) 328-3456 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.


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  • Good buying experience!

    Jim Adler sold us an MKZ hybrid and we had a lot of questions. Jim was very patient, walked us through the process and answered all of our questio...


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    Jim Adler sold us an MKZ hybrid and we had a lot of questions. Jim was very patient, walked us through the process and answered all of our questions plus demonstrated how things worked. Very pleasant experience and when we need another car I will contact Jim.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • So thankful for this ford dealership

    We are traveling seniors from Arizona. On a Friday, antifreeze began leaking from our 250 Ford. Our RV was parked in a camping site, and we were...


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    We are traveling seniors from Arizona. On a Friday, antifreeze began leaking from our 250 Ford. Our RV was parked in a camping site, and we were scheduled to leave in two days on a Sunday. It was Memorial day weekend, and our site had been booked for others campers. We went online and found the ONLY Friday appointment available at this dealership. They got us up and rolling by late afternoon on that Friday. So thankful for their quick service. Glad the dealership listened to us, and got us on our way back to Arizona.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Shopping for late model Mustang

    I researched and found a number of used Mustangs for sell on the internet and White Bear Lincoln was my first stop. It ended up being my last an...


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    I researched and found a number of used Mustangs for sell on the internet and White Bear Lincoln was my first stop. It ended up being my last and only stop as it turned out. Jim Adler was very patient and worked with me on every concern I had about buying a used Mustang. I was impressed by his knowledge and his ability to overcome every issue. Including assisting me with getting more for my trade in and negotiating a lower price for the car I was interested in purchasing. The manager was also willing to meet me half way. What a pleasure ! To top it off the service manager Jeanne was the most pleasant service rep I have ever dealt with. I only wished I lived closer by (I live an hour away) because this would be where I get all my service done.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Nice dealership to work with.

    Good customer service contact. Seem easy to negotiate with.


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    Good customer service contact. Seem easy to negotiate with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Buying experience of my 2016 Mustang

    My experience of buying my car from Jim Adler of White Bear Lincoln was a pleasure. There was no pressure and I feel I received a great deal, incl...


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    My experience of buying my car from Jim Adler of White Bear Lincoln was a pleasure. There was no pressure and I feel I received a great deal, including a fair trade in for my 2011 Mustang convertible. Everyone I dealt with through the process was very courteous and friendly. Poor Jim even gave me his lunch when I came to pick up the car which was his day to be off. I'd highly recommend White Bear Lincoln.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Dealership With Great Service

    I purchased a used 2010 Lincoln Navigator that I found on cars.com from White Bear Lincoln. These guys were great to work with and were able to ge...


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    I purchased a used 2010 Lincoln Navigator that I found on cars.com from White Bear Lincoln. These guys were great to work with and were able to get me a great price on the trade in of my vehicle (more than I thought I would get) as well as a great price on the Navigator I purchased. They were easy to work with and made me feel like I was their number one priority throughout the whole process. They even threw on an option for a chrome piece for the grille I requested free of charge. I worked with Tom Plank and Jim Adler and I would highly recommend them to anyone in the market for a Lincoln.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service

    I just purchased a 2013 mks from this dealer and was treated great they made the buying process easy and didn't hassle me they gave me more then m...


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    I just purchased a 2013 mks from this dealer and was treated great they made the buying process easy and didn't hassle me they gave me more then my trade in was worth I love there customer service and appreciate there honesty I will be buying more cars from them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Salesman Jim Tagtow was a superstar!

    My wife and i came in to look at a preowned 2006 zephyr and had a fantastic experience. Our salesman Jim Tagtow went above and beyond to make sure...


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    My wife and i came in to look at a preowned 2006 zephyr and had a fantastic experience. Our salesman Jim Tagtow went above and beyond to make sure that the typically tedious task of buying a car was as quick and painless as possible without the normal pushiness that many car salesman exhibit. In the end we got a great deal on a wonderful car at a very fair price. I would absolutely purchase from this dealership and especially Jim again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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