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Used 888-237-4696 Email Dealer
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Reviews

Average Ratings

4.8
Average based on 68 reviews
  • Excellent experience

    We worked with Rich Schmitt to purchase an Escape recently and without a doubt the easiest, least stressful car purchase experience we've ever ha...


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    We worked with Rich Schmitt to purchase an Escape recently and without a doubt the easiest, least stressful car purchase experience we've ever had! As woman I really appreciate the way he and Luke Y., the finance officer, worked with us and treated us. Not all sales people have been as respectful as these two men were with me. My husband and I both strongly recommend New Brighton Ford and Rich Schmitt!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • New Brighton Ford, Rich Schmitt

    This was my first time ever purchasing a car from a dealership. I usually deal with private sellers but wanted to try something new. I worked with...


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    This was my first time ever purchasing a car from a dealership. I usually deal with private sellers but wanted to try something new. I worked with Rich Schmitt and let me tell you he made the process so much easier than I thought it would be. Rich worked with me to help me find a vehicle that fit all of my needs and I am so grateful. Thank you Rich! I'd recommend this place to all of my friends and family.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great Sales Experience

    Rich Schmitt did an excellent job getting us the car we wanted, when we wanted. He stayed late at work to ensure we got the car that day and coul...


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    Rich Schmitt did an excellent job getting us the car we wanted, when we wanted. He stayed late at work to ensure we got the car that day and could take advantage of incentives ending that day. We'd definitively recommend giving New Brighton Ford a call for you next car purchase.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • How buying a car should be

    Rich Schmitt provided a great buying experience. No-nonsense discussion about what I was looking for and good experience working through a deal a...


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    Rich Schmitt provided a great buying experience. No-nonsense discussion about what I was looking for and good experience working through a deal acceptable to both. I would recommend working with Rich to anyone looking for a no-nonsense, no pressure experience getting into a vehicle at a decent price.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • PLEASANTLY SURPRISED

    Worked with Andrew Asp, and had a great experience. He found us a 2017 Escape that fit our needs and got us the best deal the first time. We were ...


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    Worked with Andrew Asp, and had a great experience. He found us a 2017 Escape that fit our needs and got us the best deal the first time. We were very impressed with all the employees we dealt with. Everyone was very nice, and made an otherwise stressful process, very enjoyable. We also liked the Hometown feel we had by using our local dealer.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great experience, overall exceptional dealership

    Rich Schmitt was very professional, friendly employees and great service.


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    Rich Schmitt was very professional, friendly employees and great service.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • My car buying experience

    I feel very fortunate that i went through my car buying experience with Rich Schmitt, i truly felt that he genuinely cared about me and that i was...


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    I feel very fortunate that i went through my car buying experience with Rich Schmitt, i truly felt that he genuinely cared about me and that i was completely comfortable in buying my car, i was never rushed or overwhelmed by process, just very kindly and very informed of the step by step procedure. I give Rich two big thumbs up and will definitely be coming to see him for my next vehicle.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Rich Schmitt made it so easy

    Rich Schmitt was the salesman that i dealt with, he was polite, very experienced. He made the whole process of buying a truck so EASY. i have told...


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    Rich Schmitt was the salesman that i dealt with, he was polite, very experienced. He made the whole process of buying a truck so EASY. i have told a lot of people about him. New Brighton Ford should be proud to have him on their team

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Horrendous experience

    Having waited a full week of no contact for management to “get back to me,” I feel it's only appropriate to start leaving reviews. On January 17, ...


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    Having waited a full week of no contact for management to “get back to me,” I feel it's only appropriate to start leaving reviews. On January 17, 2016, a piece of debris punched a hole through my front right tire and rim, damaging the control arm and throwing off the alignment. After a ten day dance with the service center not “being able to find my full tires and rims warranty,” getting parts in late and noticing problems one at a time, they finally sent me home with a new tire—and the old tire, which they had just chucked in my trunk (and thrown the spare in too instead of putting it in its cubby). 4 months later, I’ve developed another flat, and they tell me that because I “never did anything about the alignment” (even though they’d said they were “mounting and aligning” my tires and I’d brought in the car with a full description of the incident, under the impression that they were fixing what needed fixing, would upsell me on anything not under warranty, and was sent home having said it was fixed), that my warranty is now void and I am on the hook for major repairs. I protest, and am told that the alignment as never looked at because “I didn’t ask” and to call the manager the next day. I called Mike during my break at work the next morning, after talking to a mechanic friend that evening. In a very hostile call he initially repeated what I had been told, and when I asserted that my friend was of the opinion that checking the alignment was part of the necessary steps in mounting a new tire, and even if it hadn’t been included for whatever reason in my warranty they should have been upselling me on doing it. He then changed the story, and said that “of course” they always check my alignment and that it must have been perfect or they would have fixed it (and the work would show up in the record). He then insisted that I must have “done something else” to the car subsequently, and when I insisted that wasn’t true said that even bumping a pothole I barely remembered could have done it. I continued to object, at which point he gave me the line about being in touch after he “talked to the techs” and “got a clearer picture,” and hung up. I understand that the suggestion that I might have done something subsequently was intended to put me in the position of proving a negative. However, the need for me to do that hinges on his first assertion: that, after a piece of asphalt punched a hole not only through the tire but also through the rim, my alignment was magically “perfect” when they allegedly checked it following that incident (even though, as he claims, barely bumping a pothole could have apparently thrown it off). Realistically, it is far more believable that, just like they neglected to look up my warranty, neglected to check the extent of the damage when I first brought the car in, neglected to dispose of the broken tire and neglected to put the spare back in its cubby, they also neglected to perform any checks at all and simply threw the new tire on my car. Furthermore, in need of a functionally drivable car, I took my car in to a service center near my new apartment (the same chain as the center I had all my non-warranty maintenance done at near my family home, so I felt I could trust them to actually do the work they were saying they were doing). After they got everything fixed, I asked the tech if he could confirm whether the issues would have been present and should have been noticed in the course of changing a tire, and he was at first cautiously professional, and asked me again when the work had been done. When I said January 27th, he actually burst out laughing. He said that it was possible that, if they hadn’t really known what they were doing, they might have missed the small crack in the control arm, but that absolutely the alignment issue dated to at least that time, and there is no way they could have missed it if they had looked at the car at all. Worst service I have ever experienced.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Nice Work

    Nice work on my service repairs. Customer service was excellent and quality of repairs were well done.

    Dealer Response

    Thanks for sharing! We always strive to deliver excellent customer service and top quality repairs so it is great to read your comments. We apprec...


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    Nice work on my service repairs. Customer service was excellent and quality of repairs were well done.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for sharing! We always strive to deliver excellent customer service and top quality repairs so it is great to read your comments. We appreciate it!


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