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Reviews

Average Ratings

4.8
712 lifetime reviews. Includes reviews of Merit Chevrolet from DealerRater.com
  • Positive Experience
    February 10, 2017

    Went to Merit to look at a Camry. I found the sales person Kathleen to be kind and friendly and the rest of the staff the same. Too bad I'm not in...


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    Went to Merit to look at a Camry. I found the sales person Kathleen to be kind and friendly and the rest of the staff the same. Too bad I'm not into Checy trucks because I'd buy them there!

    Does recommend this dealer

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  • Very poor experiences
    December 27, 2016

    They used to be great. I bought a minivan in 03 and was very happy with it. This past spring, my son bought a used truck, engine seized up within ...


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    They used to be great. I bought a minivan in 03 and was very happy with it. This past spring, my son bought a used truck, engine seized up within 6 months. My husband bought a truck this past summer and now the cylinder head is bad. They did a diagnostic and supposedly fixed it. The next day the same problem occurred. They want to charge us $3000.00. I brought my blazer in because it wouldn't start, they supposedly fixed it. The next day, it didn't start again. They do not seem to stand behind their work. We will not be going back.

    Does not recommend this dealer
    Came in for service or repair

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  • Great staff and service

    Always a pleasure doing business with Merit Chevrolet. Extremely professional, courteous and quick to get me on my way when I bring my vehicle in ...


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    Always a pleasure doing business with Merit Chevrolet. Extremely professional, courteous and quick to get me on my way when I bring my vehicle in for service. Mike Straley is a top notch consultant!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service!

    I was very impressed with both our salesperson Diane and the finance person Jason. I would definitely want to work with them again. They were resp...


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    I was very impressed with both our salesperson Diane and the finance person Jason. I would definitely want to work with them again. They were respectful of my time and seemed very genuine, not fake like I've experienced in the past.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Jeff Michaelson - Merit's Service Department

    My daughter's 2013 Chevy Malibu started leaking light pink liquid on the ground the Friday before the car was brought into Merit (9/19). Neither ...


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    My daughter's 2013 Chevy Malibu started leaking light pink liquid on the ground the Friday before the car was brought into Merit (9/19). Neither my daughter nor I are mechanics, plus the fact I'm single, so having Jeff Michaelson available to consult by phone helps out immensely. I called Jeff on Friday and he said the car should be looked at, so Jeff got me in the following Monday. Brought it in and it turned out to having to replace the water pump along with (2) transmission cooler lines. As soon as the mechanics figured out what it was, Jeff called me. He let me know right away that the water pump would be taken care of under the power train warranty (I think that's what it was called.) We would have to pay for the transmission cooler lines and Jeff always gives me an approximate price so I'm not hit when I pick up the car. I gave him the OK to go ahead and it was fixed that day. I am the one who brings the 3 Chevy's in for repair/maintenance since I work so close to Merit. On a side note, my son's Impala was being worked on in the body shop that day, so I had a rental. I always have my manual in the car with me so I can tell when certain code signs come on so I know what's wrong. The rental car didn't have one that I could see, so simply called Jeff to ask what that was. I had accidentally hit the cruise control button on the steering wheel. (I don't use cruise control that much). My being able to call him for simple things like this add to the service he provides and why I ask for him each time I go there ... another plus for the service department at Merit having someone like Jeff to work with.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best of the Best!
    September 27, 2016

    Clean, Friendly. Perfect. The best experience I have ever had! Highly recommend! I had a ride available to me when I dropped off my car, and a rid...


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    Clean, Friendly. Perfect. The best experience I have ever had! Highly recommend! I had a ride available to me when I dropped off my car, and a ride on time to pick me up to pick up my car. Class Act!

    Does recommend this dealer
    Came in for service or repair

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  • Best of the Best!

    Clean, Friendly. Perfect. The best experience I have ever had! Highly recommend!


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    Clean, Friendly. Perfect. The best experience I have ever had! Highly recommend!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Keeping us on the road ~ and safely

    Our experience is always exemplary. We have a fleet of 15 plus vehicles and use most to serve people with special needs in getting them to necessa...


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    Our experience is always exemplary. We have a fleet of 15 plus vehicles and use most to serve people with special needs in getting them to necessary life activities and medical appointments. Merit Chevrolet Service Department is integral to keeping us on the road; and, on the road safely!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Avoid service department

    Took our car in for a recall notice. Talked to John about an issue we have been having with the car not starting in the morning, usually when ther...


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    Took our car in for a recall notice. Talked to John about an issue we have been having with the car not starting in the morning, usually when there is an excess of dew on the hood. He said they could check it out. A couple of hours later he called to say they couldn't get the car to start. This was odd to me since it only happens in the morning and never during the day after we get it running. He said they noticed a loose battery connection and when they tightened it they got it started. This is also odd, since I just checked the battery connections earlier in the week when I had to give a neighbor's car a jump. They charged us a fee for a diagnostic check and the car still has trouble starting in the morning.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Repair due to recall

    Daughter's car's engine light wouldn't go off. First thought it was a gas cap put on wrong, but kept doing it. Called Jeff at Merit and was able...


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    Daughter's car's engine light wouldn't go off. First thought it was a gas cap put on wrong, but kept doing it. Called Jeff at Merit and was able to get it in the next day. Apparently it was something on the "recall" list so was able to get it fixed with no cost. As I've said in the past, working with Jeff is great. He got me in right away so I could get my car back from my daughter. The next day, the passenger van had left already. When it didn't come back for a while, I checked with Jeff, who in turn called the driver. Apparently he was stuck on the freeway behind an accident with no hope of moving soon. Jeff checked with management to see if myself and another gentleman who work at 3M could get a ride in one of their service vehicles and upon their OK, found someone in the service area who drove us. When I called to be picked up, I hit it at a bad time again. The passenger van was out with a number of passengers having to be picked up. Jeff was kind enough once more to see if he could stop by and get me. I get nervous if it gets past 5PM, when Jeff leaves, that I might be stranded. I have heard stories of this happening to other people at other places. He was able to and got me back to Merit. I take this time to talk to Jeff since he handled the service call so was able to do this, rather than talking to someone else who may not know the repair info as well. Besides keeping my car in running condition, I appreciate the personal service I receive from Jeff, a service agent I see each time I go to Merit, and shows me Merit recognizes me as a loyal customer. Jeff's help, makes Merit go above and beyond!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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