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Reviews

Average Ratings

4.8
Average based on 535 reviews
  • Amazing Experience!

    This was the best car buying experience I have ever had. Our salesman, Jay, was amazing and so down-to-earth. Jason Ellis, in finance, was also ...

    Dealer Response

    Stacy, thank you so much for this great review and star rating! I am pleased to hear that we were able to exceed your expectations and earn your ...


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    This was the best car buying experience I have ever had. Our salesman, Jay, was amazing and so down-to-earth. Jason Ellis, in finance, was also a joy to work with. Together, they made the whole process smooth and flawless. Even though they were over an hour away from our home, I would definitely make the trip to buy our next vehicle from Merit and hopefully work with those two gentlemen again. Thanks Merit!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Stacy, thank you so much for this great review and star rating! I am pleased to hear that we were able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that Jay and Jason were able to show you what Merit Chevrolet is all about, they are strong assets to our team and I will be sure to pass on the compliments. Check us out on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Tom Krebsbach, 651.739.4400


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  • Keeping us on the road ~ and safely

    Our experience is always exemplary. We have a fleet of 15 plus vehicles and use most to serve people with special needs in getting them to necessa...


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    Our experience is always exemplary. We have a fleet of 15 plus vehicles and use most to serve people with special needs in getting them to necessary life activities and medical appointments. Merit Chevrolet Service Department is integral to keeping us on the road; and, on the road safely!

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Avoid service department

    Took our car in for a recall notice. Talked to John about an issue we have been having with the car not starting in the morning, usually when ther...


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    Took our car in for a recall notice. Talked to John about an issue we have been having with the car not starting in the morning, usually when there is an excess of dew on the hood. He said they could check it out. A couple of hours later he called to say they couldn't get the car to start. This was odd to me since it only happens in the morning and never during the day after we get it running. He said they noticed a loose battery connection and when they tightened it they got it started. This is also odd, since I just checked the battery connections earlier in the week when I had to give a neighbor's car a jump. They charged us a fee for a diagnostic check and the car still has trouble starting in the morning.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Repair due to recall

    Daughter's car's engine light wouldn't go off. First thought it was a gas cap put on wrong, but kept doing it. Called Jeff at Merit and was able...


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    Daughter's car's engine light wouldn't go off. First thought it was a gas cap put on wrong, but kept doing it. Called Jeff at Merit and was able to get it in the next day. Apparently it was something on the "recall" list so was able to get it fixed with no cost. As I've said in the past, working with Jeff is great. He got me in right away so I could get my car back from my daughter. The next day, the passenger van had left already. When it didn't come back for a while, I checked with Jeff, who in turn called the driver. Apparently he was stuck on the freeway behind an accident with no hope of moving soon. Jeff checked with management to see if myself and another gentleman who work at 3M could get a ride in one of their service vehicles and upon their OK, found someone in the service area who drove us. When I called to be picked up, I hit it at a bad time again. The passenger van was out with a number of passengers having to be picked up. Jeff was kind enough once more to see if he could stop by and get me. I get nervous if it gets past 5PM, when Jeff leaves, that I might be stranded. I have heard stories of this happening to other people at other places. He was able to and got me back to Merit. I take this time to talk to Jeff since he handled the service call so was able to do this, rather than talking to someone else who may not know the repair info as well. Besides keeping my car in running condition, I appreciate the personal service I receive from Jeff, a service agent I see each time I go to Merit, and shows me Merit recognizes me as a loyal customer. Jeff's help, makes Merit go above and beyond!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 6000 Mile Service Check-up At Merit

    The whole experience starts with your service agent ... if you are assured he knows what you are talking about ... knows to let you know of any ad...


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    The whole experience starts with your service agent ... if you are assured he knows what you are talking about ... knows to let you know of any additional work necessary or to be handled the next time you come in (and lets you know about it)...can answer your questions in a knowledgeable way ... your concerns are laid to rest ... and that's what Jeff does ... along with moving my car right outside the door so when I come to pick it up I'm not having to wait. Even my ride to work was enjoyable as Greg drove me and I've known him for quite a while. I can chat with him so it's not like getting in the van with a stranger ... and I appreciate that ... both Jeff and Greg are Merit's customer service and they do it well.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Disappointed

    While Merit Chevrolet went out of their way to call us to schedule a test drive we were very disappointed that despite them knowing that we were c...


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    While Merit Chevrolet went out of their way to call us to schedule a test drive we were very disappointed that despite them knowing that we were coming from several hours away this past Saturday they didn't call to let us know that the vehicle we were interested was sold. We realize that the vehicle could sell prior to us getting there but it would have been really nice for them to let us know so we didn't waste our entire day. Even if we were half way there we could have turned around and saved at least part of the day and driving expenses.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • High Pressure Tactics

    I inquired about information I wanted on the car. A woman responded quickly to my request; however, I was delayed in getting back to her. When I r...


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    I inquired about information I wanted on the car. A woman responded quickly to my request; however, I was delayed in getting back to her. When I returned her call she was out and left a message. In stepped a different salesman same day as my message that wanted to get involved. Even thought I told him on numerous occasions that I wanted to deal with my first contact out of fairness since she had spent time on my request, he continued with high press to take over. I finally had to tell him that he was "I my face, not listening to me, rude and that I would not deal with him." He continued pressing by saying he just wanted to help. I hung up. New car sales manager called me and said they were just tying to help me and I said that was fine but the salmon would not listen to me and kept pressuring me to work with him. No apology was offered! Worst car buying experience ever.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service!

    I bought a 2015 Silverado last year and when I was considering buying a new car for my wife, I knew that I would go to Merit. The sales staff were...


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    I bought a 2015 Silverado last year and when I was considering buying a new car for my wife, I knew that I would go to Merit. The sales staff were friendly and did not pressure me at all. They gave me a good deal for my trade and I feel they treated me fair. I have previously purchased from a large dealer with many locations but I really like the service that I have gotten at Merit. I will be a lifetime customer.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good, honest dealer

    I'll tell ya what, the words I use in the title of my review don't typically come to mind when thinking about a pre-owned car dealer. However, Mer...


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    I'll tell ya what, the words I use in the title of my review don't typically come to mind when thinking about a pre-owned car dealer. However, Merit Chevrolet has earned them in my book. Jerry at Merit stuck with me as I test drove nearly every truck on the lot. He listened to what I was looking for, put up with my indecisiveness, and helped me drive home (sell me of course) the truck I both wanted and needed. He even talked me out of a couple that weren't right for me! He understood that higher mileage vehicles would have a few issues, which didn't worry me, and had the knowledge and experience working on cars to really speak honestly to the vehicles condition. I picked the on I wanted BECAUSE it was the only one on the lot that needed a few MINOR repairs, which of course saved me even more $$. Most of the trucks were in too perfect of condition for my taste, as they really take pride in their inventory. And, being a mechanic, I went with a purpose and Jerry helped me see it through. To top it off, over 1/2 of the trucks weren't from auctions, but instead they were trade in from precious Merit customers! How about that for loyalty! Overall, I couldn't be happier with my buying experience at Merit unless they gave their vehicles away! They now have a lifetime customer.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Quick and Efficient

    I had very quick and efficient service! The wait time for my 5000 mile checkup was considerably shorter than I expected.

    Dealer Response

    Mark, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud th...


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    I had very quick and efficient service! The wait time for my 5000 mile checkup was considerably shorter than I expected.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mark, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If you need anything else in the future please feel free to come back and visit us any time! Sincerely, Bruce Maples Service Director


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