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Reviews

Average Ratings

3.8
Average based on 11 reviews
  • Great place to do business.

    We were treated as friends versus customers. We drove 300 miles to reach the dealership and appreciated all the courtesy and service we received. ...


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    We were treated as friends versus customers. We drove 300 miles to reach the dealership and appreciated all the courtesy and service we received. Scott e-mailed us at home to make sure everything was fine. I wouldn't hesitate to purchase another vehicle from Walser.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Thanks mazda!

    I have been trying to find a used vehicle for my kids for a long time and found a perfect Mazda 6 on cars.com! it was at Walser Mazda and i worked...

    Dealer Response

    Congratulations on your new vehicle, Kris! We're glad you enjoyed working with Alex to get your new Mazda 6.


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    I have been trying to find a used vehicle for my kids for a long time and found a perfect Mazda 6 on cars.com! it was at Walser Mazda and i worked with Alex Meyhoeffer! They made the process quick and easy!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle, Kris! We're glad you enjoyed working with Alex to get your new Mazda 6.


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  • Unhappy

    Was treated like a non person. Explained my credit rating was not that great but getting better up front. They turned off and treated me like I wa...

    Dealer Response

    This is shocking to read, Marsh. We would never want to make anyone feel bad about a credit score - that is so far from what we stand for. We ar...


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    Was treated like a non person. Explained my credit rating was not that great but getting better up front. They turned off and treated me like I was wasting their time they said it was getting late an would call me next day let me know what the bank said. Still have not heard back that was 3 weeks ago .. Made me feel I was not good enough to work with especially the sales guy... BAD CUSTOMER. SERVICE!!!

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    This is shocking to read, Marsh. We would never want to make anyone feel bad about a credit score - that is so far from what we stand for. We are eager to work with each customer and their own unique set of circumstances, and we're very sorry that you felt we didn't come off that way. It would be the world to me if you would be willing to give me a call so that I can learn more about your experience. My direct line is 612-282-4559. Hope to hear from you soon. Bret Juedes, General Manager


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  • We won't be back again

    It's great when a sales manager tells you "that's your problem". This was the worst car buying experience we have ever had. We have purchased over...


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    It's great when a sales manager tells you "that's your problem". This was the worst car buying experience we have ever had. We have purchased over 10 cars. Very disappointing.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • Find your own financing!!!

    Sales person Tom Boesman was great. Finance people are not so much. I have excellent credit and apparently didn't qualify for "Mazda financing" %2...


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    Sales person Tom Boesman was great. Finance people are not so much. I have excellent credit and apparently didn't qualify for "Mazda financing" %2.9 at the time. They said it was my debt to income. I went home that same day and went online to fill out my own credit app and found out the next day that I was qualified. I chose a different dealership. A few days later, I received a follow up call from Walser to see if I were still interested in the car. Of course I explained that I qualified for the financing promo through a different dealership. So the sales manager and the finance manager get on the phone with me and tried to explain that they don't know what happened. <:( Sure they must have thought I was stupid. Anyway I ended up not buying a car from them. I hope not everyone has this same experience but it just goes to show that you should make sure you know what you're getting yourself into before buying a car anywhere.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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  • Great Dealer

    Found car online. Best deal in town. Mark Starsky was one of the best salespeople I have ever dealt with. Honest and ethical and did his best to h...


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    Found car online. Best deal in town. Mark Starsky was one of the best salespeople I have ever dealt with. Honest and ethical and did his best to help us with the car and to insure it was a good car. He did not gloss over anything and went over all the details very meticulously. I don't think buying a car is fun but it was pleasant dealing with Mark. The dealership did everything required and was setup to be customer friendly and convenient. We did not feel rushed, pressured or in any way like we were in an adversary situation. I would certainly go to this dealer again and would be more than happy to work with Mark again.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great used car buying experience

    I had a wonderful experience purchasing a preowned 2010 Ford Flex Limited. They have a really great team in place. Scott was my sales advisor and ...


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    I had a wonderful experience purchasing a preowned 2010 Ford Flex Limited. They have a really great team in place. Scott was my sales advisor and was honest and easy to work with. I also cannot say enough good things about Cal, the used car manager. The car was very competitively priced, well-represented, and included all of the bells and whistles we wanted. I would definitely work with Walser Burnsville Mazda again. Thanks again for the fun and easy car buying experience!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great Service

    Walser Subaru went above and beyond the average car dealership


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    Walser Subaru went above and beyond the average car dealership

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • On Vacation - Timing Chain Failed

    We were coming through the area on vacation and I had a timing chain problem. I called the dealership first thing in the morning and they had an a...


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    We were coming through the area on vacation and I had a timing chain problem. I called the dealership first thing in the morning and they had an appointment for me for 9:00 that smae morning. They diagnosed the problem and had their master tech make the repairs becuase they knew we were under a time crunch to continue with the vacation. This all day job only took them 5 hours to complete. They were all very nice and the service was excellent. Great Dealership!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • An overall great experience.

    This is a no haggle dealership, they have the best price on the vehicle posted. I shopped around online and all their vehicles are well priced. Da...


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    This is a no haggle dealership, they have the best price on the vehicle posted. I shopped around online and all their vehicles are well priced. Dan R. was helpful on the phone before my purchase and was knowledgeable and pleasant all during the purchase process. He took the time to call me to confirm our appointment and has called after the purchase to make sure things are going well. I would definitely use Walser Motors again and have already recommended them to a friend. Why waste a day at another dealer trying to get the price down, when Walser has great prices posted. The entire process took approx 3 hours - less than half the time it took for my previous purchase at another dealer. Thanks Walser Motors

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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