I went to trade my old car in at Morries a few weeks ago. I found the car I wanted listed online and I had never been to Morries so I didn't know what... to expect, as soon as I walked in the door I felt very comfortable and no pressure at all. Everything went as smooth as possible and I couldn't be happier with the sales team and my new Speed3. I highly recommend going to Morries Mazda!
I bought Mercedes Benz ML 350 (No trade-Paid the full amount in cash) in September first week. But I still didn't received my car title and I am just ...following up with DMV and DMV updated that Morries has to send the title. None of the sales/customer executives are supportive. Every time I call the sales executive (His name is Nick) to check about title he says repeated answer "check with DMV" but however DMV already updated that morries has not shared the titles yet. I recently moved to new state and now I am suffering a lot as these folks are not professionals.
I have a brand new Mazda3 from this dealership. Service has been good, however be warned that they cannot simply rotate your tires complementary with ...your free oil changes during the initial warranty period. They charge $50 for a tire rotation! Overpriced! You'd think after spending almost $30K on a vehicle they could at least rotate some tires twice a year, it's pretty easy to do! One way they Nickle and Dime you!
I went to buy a new Miata at Morrie's Mazda in Minnetonka and was treated poorly with every interaction. The sales person didn't care about selling m...e a car. I've never been to a dealership that cared less about selling a new car than Morrie's Mazda Minnetonka. After the initial test drive and telling the sales person I was very interested, I never received a follow-up call and it was over a week before I received a follow-up email. I actually told the sales person I felt like he didn't care about selling me a car! I made appt with sales person and told him I was ready to buy the car and discuss pricing. When I met with him, he still wasn't interested in selling me the car. Asked to see the other quotes I got and I showed them to him. He scribbled them down and said I would need to speak with the sales manager but they weren't there at the time. Still haven't heard from anyone at the dealership. Morrie's and the sales person must be doing so well they can ignore buyers.
In looking for a new car, we visited a half dozen dealerships in the Twin Cities, three of them in the Morries universe and three in their competitors.... The experience at Morries was consistent: someone immediately greeted us by first name, asked us ours and was super knowledgable about what we were interested in. The experience at their competitors was also, unfortunately, consistent:spent at least 15 minutes wandering around without anyone acknowledging us and in too many cases I knew more about the vehicles and packages than the sales person did (really, folks...there are build your own websites out there. Your customer has access to them!) The other thing to note is the Buy Happy Program. I love the one price for everyone and the other perks. The price we paid was extremely competitive (the best actually) but the overall experience just blows everyone else away.
From my initial phone converstions with Casey (Used Car Manager), to my Sales Associate, Danny Truong & Business Manager Justin Moeller I was amazed w...ith the exceptional customer service. Working with the staff at Morrie's Minnetonka Mazda was a very positive experience. They definitely live up to their dealership slogan/mission of "Buy Happy". From providing the convenience of having the car brought to Buffalo for me to test drive to answering my many questions and then completing the purchase paperwork, each of these individuals excelled in providing top-notch service. Their interest and caring about me as a customer rather than just another "sale" was a breath of fresh air compared to the stereotypical car sales approached I had encountered elsewhere. Great people from whom to purchase a car. I'm confident I'm going to love my CX5. Thanks Casey, Danny & Justin for taking the pain out of used car buying!!
Morries Mazda has the best people in the business! Mike Ondracek gives you the best attention and service you could ask for leaving no question unansw...ered!!! Andrew, Barb,and Pete (managers) also were there to make sure the process ran smoothly and quickly! It was so much fun and special to buy my 2nd car from Mike! I have had friends and family buy from him too!!!!
I really enjoyed working with Curt to buy my car. He offered great consultative support without ever creating even a hint of pressure to make decisio...ns. His experience and knowledge came through as he answered most of my questions right away or followed up promptly whenever he had to do more research. He made himself available on my schedule and had cars ready to drive whenever I requested. He even responded via text when he was on vacation and I had no imminent plans to buy! I would highly recommend Curt to anyone who wants a trusted partner in the buying process.
I really enjoyed working with Curt to buy my car. He offered great consultative support without ever creating even a hint of pressure to make decisio...ns. His experience and knowledge came through as he answered most of my questions right away or followed up promptly whenever he had to do more research. He made himself available on my schedule and had cars ready to drive whenever I requested. He even responded via text while he was on vacation and I had no imminent plans to buy! I would highly recommend Curt to anyone who wants a trusted partner in the buying process.
Steven Was Great, The whole Team Took Great Care Of Me, Very Professional , Took Great Concern To make Sure My Needs Were Met And I Left Happy..