Reviews
Write a reviewI had an excellent experience buying my 2026 Toyota
I had an excellent experience buying my 2026 Toyota Tundra Limited from Burnsville Toyota. The entire process was smooth, transparent, and stress-free. Tyler was knowledgeable, patient, and genuinely focused on helping me find the right truck for my needs-not just making a sale. Everything was handled efficiently, communication was clear, and there were no surprises along the way. I truly appreciated how easy the Burnsville Toyota team made the whole experience. If you're in the market for a new truck and want to work with a team that values professionalism and customer service, I highly recommend them!
I had an excellent experience buying my 2026 Toyota
I had an excellent experience buying my 2026 Toyota Tundra Limited from Burnsville Toyota. The entire process was smooth, transparent, and stress-free. Tyler was knowledgeable, patient, and genuinely focused on helping me find the right truck for my needs-not just making a sale. Everything was handled efficiently, communication was clear, and there were no surprises along the way. I truly appreciated how easy the Burnsville Toyota team made the whole experience. If you're in the market for a new truck and want to work with a team that values professionalism and customer service, I highly recommend them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Tasha! I'm thrilled to hear that you had an excellent experience buying your 2026 Toyota Tundra Limited from Burnsville Toyota. Tyler and the team strive to provide smooth and transparent service, and it's great to know they met your expectations. I appreciate your recommendation, and we look forward to assisting you again in the future! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Terrible experience.
Terrible experience. A little over a week after purchase, the vehicle I had purchased had problems. Salesperson said "It wasn't that way when we sold it to you". No concern that the vehicle they just sold had issues. I brought it in to the service dept. They did the bare minimum. They said they couldn't diagnose any problems. They did not do any research, only looked for codes from the scanner. They said they did me a favor not charging me for looking at the vehicle. Thanks for not charging me for not doing any work. Burnsville Toyota and their service center really lived up to the bad reputation of the Used Car Salesman. I have taken it to my regular mechanic. They have pointed out somethings to me that show that the salesperson told me some things that were not true.
Terrible experience.
Terrible experience. A little over a week after purchase, the vehicle I had purchased had problems. Salesperson said "It wasn't that way when we sold it to you". No concern that the vehicle they just sold had issues. I brought it in to the service dept. They did the bare minimum. They said they couldn't diagnose any problems. They did not do any research, only looked for codes from the scanner. They said they did me a favor not charging me for looking at the vehicle. Thanks for not charging me for not doing any work. Burnsville Toyota and their service center really lived up to the bad reputation of the Used Car Salesman. I have taken it to my regular mechanic. They have pointed out somethings to me that show that the salesperson told me some things that were not true.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us, Phil. We appreciate your feedback regarding both the sales and service aspects at Burnsville Toyota. Your concerns about the service performed are particularly important to us, and I encourage you to reach out directly so I can better understand the specifics of your situation. I value your input and hope to regain your trust in the future. Sincerely, Dave Grosulak, Service Manager, dgrosulak@burnsvilletoyota.com
Highly recommend Burnsville Toyota for car sales and
Highly recommend Burnsville Toyota for car sales and their exceptional service department! Sean O’Driscoll does a phenomenal job in service!
Highly recommend Burnsville Toyota for car sales and
Highly recommend Burnsville Toyota for car sales and their exceptional service department! Sean O’Driscoll does a phenomenal job in service!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I really appreciate the kind recommendation, Sarah. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
It was fast and didn't push me into something I didn't
It was fast and didn't push me into something I didn't want. Made the deal I wanted
It was fast and didn't push me into something I didn't
It was fast and didn't push me into something I didn't want. Made the deal I wanted
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I appreciate you for letting others know about your experience, Eric! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Car wash pushed in sensor on right/front of car.
Car wash pushed in sensor on right/front of car. BT fixed it! Car back to normal working order. Isn't that what all customers want?
Car wash pushed in sensor on right/front of car.
Car wash pushed in sensor on right/front of car. BT fixed it! Car back to normal working order. Isn't that what all customers want?
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Roger! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Easy to make appointment online - all work requested was
Easy to make appointment online - all work requested was done - good communication with service advisor.
Easy to make appointment online - all work requested was
Easy to make appointment online - all work requested was done - good communication with service advisor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate you for letting others know about your experience, Leroy! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Customer Service
The interaction I have had with all the service personnel at Burnsville Toyota over the years is the epitome of great customer service. All of them are so friendly, professional and courteous.
Customer Service
The interaction I have had with all the service personnel at Burnsville Toyota over the years is the epitome of great customer service. All of them are so friendly, professional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, Rita. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Great service!
The friendliness of people there and the service. Everything was done thoroughly! The waiting area is comfortable and very clean.
Great service!
The friendliness of people there and the service. Everything was done thoroughly! The waiting area is comfortable and very clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Kelly! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Burnsville Toyota again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Loved my experience at Burnsville Toyota
The sales rep Jason Ruhland was so helpful and knowledgeable. He sincerely took the time necessary to assist me in my buying options.
Loved my experience at Burnsville Toyota
The sales rep Jason Ruhland was so helpful and knowledgeable. He sincerely took the time necessary to assist me in my buying options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out, Susan! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Waiting for the car :-(
Luis continues to be very helpful. The biggest issue is the availability of the car I want (a RAV4 Hybrid). We are looking at an approximately eight month order time (!) And I have some concern that the order will not be fulfilled in even that length of time
Waiting for the car :-(
Luis continues to be very helpful. The biggest issue is the availability of the car I want (a RAV4 Hybrid). We are looking at an approximately eight month order time (!) And I have some concern that the order will not be fulfilled in even that length of time
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
HI Susan, thank you for letting us know your concern. It has been a challenge during this nationwide vehicle inventory shortage! We appreciate your patience and we are working hard to fulfill your order.