Reviews
Great service
Friendly and responsive. truck was promised and delivered in the promised schedule. The 2 year maintenance coverage is a plus
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Great Service
Great service as usual. Also, we were given good faith warranty for part needed to fix issue that van was brought in for- very thankful for that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Great service
Knowledgeable and courteous customer service. There is a Very pleasant waiting room atmosphere. Very little waiting time. Got right in without appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Bonnie and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Great Service
The team helping me was very friendly and professional and thought outside the box to find solutions. Will definitely use them again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the terrific feedback, Matthew. We are glad to hear our team could provide you with a 5-star experience. Let us know when we can assist you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Great service and enviroment
The person checking me in I believe was Tyler very quick snd helpful in explaining and not pushy. All the staff friendly and waiting area clean and comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, thank you so much for your review! We really appreciate your business and are so happy that could provide great service to you and your vehicle. We look forward to seeing you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com
Burnsville Toyota: Great place to buy a car!
Burnsville Toyota is amazing. Tom Decker answered our phone call on the first ring at 8:30 on a Monday morning and followed through until we drove off the lot in our new Prius. Excellent customer service. His explanation of all the new features of the 2021 Prius was thorough and easy to understand. We are so pleased with our new vehicle. Dominic Martinez did a super job explaining the financing and made sure all our questions were answered. Everyone on your team has such impeccable manners. This is our seventh Toyota and the salesmanship is as good as the product. Such a rarity. We couldn’t be more pleased in the way we were royally treated. The Prius is so much fun to drive and the mileage is beyond amazing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Rebecca and thank you for the kind words! We couldn't be happier that you enjoyed your experience with us. Thank you again and congratulations on your new car. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Exceeded expectations
Dealership was well organized. I was greeted warmly with no pressure, and escorted to the desk of the sales rep with whom I had an appointment. Enjoyed my salesman and the finance manager - both were pleasant and neither pressured me. The vehicle I came to see was clean and ready to go. Appreciated the tour of the service department as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Scott! It is great to hear about your recent experience. I will certainly pass on your feedback to as the team will be happy to hear it! We look forward to working with you again in the future! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
another Rav 4
THE 2 sales people that I have had contact with,, Jason and Luis were extremely helpful. This is my second Rav4 and their personal attention to this senior lady, was so appreciated. I love the dealership and the maintenance departments. Most of all I love Luis and Jason and of course, my car! Thank you all for your wonderful service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, thank you very much for taking the time to leave us a great review! We are pleased to hear about your wonderful experience with Jason and Luis! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com
Service review
Courtesy and respect was shown. Clean and spacious waiting room with comfortable seating. Prompt and quick service. Also received a free car wash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with our service team! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Burnsville Toyota Team
Good service
The service advisor worked on a bill issue and resolved it. I was charged for a new battery as well as a clean up of the battery. Just wanted cleanup. Took a while because of a slow printer once she ascertained what was wrong. She was very good at her job!! She was very pleasant and helpful with general questions in addition to resolving the billing problem.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancy, thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At , we value our customers and we look forward to seeing you down the road. Sincerely, The Burnsville Toyota Team