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Reviews

Average Ratings

4.1
22 lifetime reviews.
  • a simple and honest process

    I have been researching buying an Outback for a year now - I visited other dealerships and none of them compared to Walser Subaru in Burnsville. I...

    Dealer Response

    Congratulations on your new Outback! We're thrilled to hear you had such a great experience working with Sean to order exactly the car you wanted.


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    I have been researching buying an Outback for a year now - I visited other dealerships and none of them compared to Walser Subaru in Burnsville. I decided to order a car instead of buying one off the lot because I knew exactly what I wanted in included and what I didn't need. The entire process was seamless. Sean Zaboroski handled the purchase from start to finish and was very easy to work with. I really appreciate that he took all the time needed for me to understand the pricing, options, warranties and then explained all the features of my new Outback. I would highly recommend Walser Subaru and Sean.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new Outback! We're thrilled to hear you had such a great experience working with Sean to order exactly the car you wanted.


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  • Great service!

    I bought a 2014 Subaru Outback from Dave Lavange. He was extremely helpful and did not pressure me at all. I love my new car so much!

    Dealer Response

    Congratulations on the purchase of your new Outback, Katey! It's great the David could help you get behind the wheel of your new vehicle - that no...


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    I bought a 2014 Subaru Outback from Dave Lavange. He was extremely helpful and did not pressure me at all. I love my new car so much!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on the purchase of your new Outback, Katey! It's great the David could help you get behind the wheel of your new vehicle - that no pressure sales approach is an important feature of the Walser Way! Thank you for rating us 5 stars!


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  • Sold a car out from under me--during my purchase!

    I cannot believe this! I was in the process of trying to complete an SUV purchase with this dealership, and all THEY needed to do was send a purch...


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    I cannot believe this! I was in the process of trying to complete an SUV purchase with this dealership, and all THEY needed to do was send a purchase agreement to my bank so the bank can cut the check for me to pick up and bring back to them. Things had gone well at the beginning of this whole process but then I was not getting an update on the purchase agreement. I was then told 10 more minutes by "Robert" in sales . The original salesman David Lavanger disappeared, and went off with another customer before finishing with me. I had to talk with the Sales Manager Sean to find out what was going on, only to be told they just sold the car. SERIOUSLY??? I’m literally waiting on YOU so we can finish this deal and you sell it out from under me? You are a “one price” store and I was paying full price. While talking with this sales manager Sean and trying to figure out what happened, his mannerism was as if what they did was completely ok/ethical. He really gave me the impression he didn’t give a hoot. Nope, he didn’t. He simply repeated “it’s not our policy to hold cars.” All they needed to do was send that purchase agreement so my bank could cut the check. This sale couldn’t have been any easier for them and they blew it. Needless to say I am not happy with Walser at all. Their slogan is “The Walser Way.” If this is really their “way,” I want nothing more to do with them again. Good luck if you decide to buy a car from them. Better hope you lock it down so they can’t sell it while you’re waiting on them to write up your agreement.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    5 people out of 6 found this review helpful. Did you?

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  • Great No Pressure Experience

    Sarah F. Was a pleasure to work with. I was referred to Burnsville Walser from my parents who both purchased vehicles through her. The buying proc...

    Dealer Response

    We are so happy to hear that you had a great experience while working with Sarah - that no pressure sales approach is an important feature of the ...


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    Sarah F. Was a pleasure to work with. I was referred to Burnsville Walser from my parents who both purchased vehicles through her. The buying process was smooth, easy and hassle free. My 2016 Crosstrek is awesome! I'm a Subaru Life-er for sure!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so happy to hear that you had a great experience while working with Sarah - that no pressure sales approach is an important feature of the Walser Way! Thanks for leaving us a 5 star review!


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  • Legacy

    Robert was a very good salesman and a nice guy. We has a nice experience, and I love my new car. He was real informative! I LOVE my new car I boug...

    Dealer Response

    It's fantastic that Robert could help you get behind the wheel of a vehicle you love! Thank you for leaving us a 5 star review - enjoy every mile ...


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    Robert was a very good salesman and a nice guy. We has a nice experience, and I love my new car. He was real informative! I LOVE my new car I bought yesterday!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's fantastic that Robert could help you get behind the wheel of a vehicle you love! Thank you for leaving us a 5 star review - enjoy every mile in the new ride!


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  • I was very pleased with my Subaru experience.

    Charlie Leang made my buying experience pleasant and comfortable. I am a 79 year old woman, who along with my son, had looked at several different...

    Dealer Response

    Thank you for telling us about your experience, Marg! We're thrilled to hear you enjoyed working with Charlie to purchase your new Forester!


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    Charlie Leang made my buying experience pleasant and comfortable. I am a 79 year old woman, who along with my son, had looked at several different makes of small SUVs. I was most impressed with the Subaru, and with our trade-in, I felt we got a really good price. Charlie explained all the "bells and whistles" in my Forester, took several pictures for us, and cheerfully sent us on our way. All in all, I would give Charlie an excellent score!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for telling us about your experience, Marg! We're thrilled to hear you enjoyed working with Charlie to purchase your new Forester!


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  • Horrible Customer Service

    My husband brought in his Subaru Impreza WRX STI, looking to sell. The salesman was extremely rude. He barely acknowledged my husband at all. He w...

    Dealer Response

    We are very sorry for your husband's experience; that's not how we typically do business! We've reached out to you to find out more about the situ...


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    My husband brought in his Subaru Impreza WRX STI, looking to sell. The salesman was extremely rude. He barely acknowledged my husband at all. He was very short, and appeared to have better things to do. He started by briefly, very briefly, looking at my husband's car. It was now dark out, and the salesman barely looked under the hood. It would have been best to take the car into the service garage which was well-lit and just a few feet away. But I guess he didn't have time for that. When my husband asked the salesman what he was looking for, the man gruffly responded that he was seeing how "stock" my husband's car parts were. While my husband did do some modifications, he replaced the parts back to stock. This included a brand new engine with virtually no miles. The car was in EXCELLENT condition. But the salesman wouldn't have known that because he took 30 seconds to look in the DARK. The visit continually got worse from there. The salesman announced that they would be going for a test drive, and that he would be driving. Okay, I understand the dealership needing to do a test run on the car. That's no problem. But this salesman's mannerism was completely out of line. He didn't ask, "may I please test drive your car?". Nope. He DEMANDED. He didn't ask at all. It's our car. We would have been happy to let the salesman test it out. But he didn't have the courtesy to ask. He demanded. The last straw was when it came time for the offer. It was a lower offer than what we wanted, and my husband politely declined. The offer didn't make us angry -- we completely understand that dealerships need to make money. We expected to look around and consider a few options. The problem, again, was the salesman's demeanor and attitude. He literally said, "That's the best we can do", then proceeded to turn around a walk away. No eye contact. No hand shake. No thank you for stopping by. Nothing. That is completely unacceptable. If he had said, "I'm sorry, but that is the best we can do. Sorry for not being able to come to an agreement" that would have been perfectly fine. My husband would have left happy. But the guy was downright rude. My husband has worked in retail and service industries. At no time did he ever treat a customer like that, and he never would. My husband would expect to lose his job if he behaved in that kind of an atrocious manner. The sad thing is, we are established customers. We purchased my car from this dealership. You would think that they would treat loyal customers much better. *Note: The choices for visiting this dealer didn't apply but I had to choice. We were looking to sell, not buy or service.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are very sorry for your husband's experience; that's not how we typically do business! We've reached out to you to find out more about the situation and figure out how we can make this right.


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  • Great Service

    We had the pleasure working with Hannah at Walser Subaru in Burnsville. She approached us with a smile and we felt comfortable right away. Hannah ...

    Dealer Response

    Buying a car should be a positive experience, and we're so glad that that is what happened here at Walser Subaru. Thank you for the recommendatio...


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    We had the pleasure working with Hannah at Walser Subaru in Burnsville. She approached us with a smile and we felt comfortable right away. Hannah made the process of buying a car, which can be a headache to a straight forward, pleasurable experience! I definitely recommend!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Buying a car should be a positive experience, and we're so glad that that is what happened here at Walser Subaru. Thank you for the recommendation, we hope to see you again!


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  • Great Subaru Dealer

    We were asked if we needed assistance when we entered, but were left alone until we said yes we need help. Our salesman, Charlie Leang was very kn...

    Dealer Response

    Thank you for the recommendation, this means a lot to us. Congratulations on your new Legacy and thank you for choosing The Walser Way!


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    We were asked if we needed assistance when we entered, but were left alone until we said yes we need help. Our salesman, Charlie Leang was very knowledgable and helpful. The Walser no haggle price was really good, and we placed an order for a Legacy 2.5i Premium. Charlie continued to provide us excellent service even after we had purchased the vehicle. I can recommend both Walser Subaru and Charlie Leang to anyone considering purchasing a Subaru.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the recommendation, this means a lot to us. Congratulations on your new Legacy and thank you for choosing The Walser Way!


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  • seems good

    I did not but from them because the car I was going to look at sold a few hours before u had planned on visiting. They did call me to let me know,...

    Dealer Response

    We appreciate you taking the time to write this review, John. We're sorry that the car sold before you arrived and remain available to help you w...


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    I did not but from them because the car I was going to look at sold a few hours before u had planned on visiting. They did call me to let me know, and that was respectful.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to write this review, John. We're sorry that the car sold before you arrived and remain available to help you with any future vehicle search or servicing.


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