Walser Chrysler Jeep Dodge RAM

New 888-889-8727 Dealer Website
Used 888-861-4150 Email Dealer
Service 888-861-2408

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Reviews

Average Ratings

3.9
40 lifetime reviews.
  • Online chat

    Angela Dwomoh did an excellent job answering my questions in on online chat session. She was very timely and detailed. After her excellent custome...


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    Angela Dwomoh did an excellent job answering my questions in on online chat session. She was very timely and detailed. After her excellent customer service I am excited to set up a meeting to go see the car that we discussed and meet her this weekend. Thanks Angela!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 4 found this review helpful. Did you?

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  • Stellar service, ask for Max

    Bottom line: if you are car shopping, go to Walser and make sure to ask for Max. We just bought a 2014 Jeep Grand Cherokee Limited from the Walse...


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    Bottom line: if you are car shopping, go to Walser and make sure to ask for Max. We just bought a 2014 Jeep Grand Cherokee Limited from the Walser in Hopkins and the experience was top-notch. We narrowed down our desired vehicle to two models, and we started with the Jeep. Boy did we luck out! We went to Walser and met with Max Elliott. He was so knowledgeable about the Limited, as well as all other Jeep models. Max asked questions about our day-to-day lifestyle, listened to our wish list and was able to make recommendations based on what would suit us the best. I think the no-commission approach at Walser really allows the sales staff to advise each customer based on what suits him/her instead of based on money. Everyone at Walser was so nice and welcoming, genuinely interested in giving us the best experience possible. Even though we went on a Saturday and the place was buzzing, they made us feel like their most important customer. Max advised us to explore their website on Sunday to make sure we found a model that had everything we wanted, which turned out to be GREAT advice! I didn't even KNOW that I wanted a panoramic sunroof:) We found one at a nearby Walser, and texted Max. Even though it was Sunday, he responded right away and the Jeep of our dreams was at the Hopkins lot on Monday and we purchased it that night. When we got home, we noticed 3 small dents (that had been called out with arrows by the first dealership). We called Max and even though WE had missed it during our shopping experience, HE apologized to US and they are fixing it right away for no additional charge. We couldn't have asked for a better car shopping experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Customer Service

    3 weeks ago I purchased a vehicle from Walser, 3 calls have been made in that time period, still waiting for my concern to be addressed. What I am...


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    3 weeks ago I purchased a vehicle from Walser, 3 calls have been made in that time period, still waiting for my concern to be addressed. What I am needing is the owners manual for my vehicle. Something I would expect to be included, and no I'm not interested in downloading one. Yes my vehicle is a 2014, prior lease vehicle, NO floor mats and no owners manual. NO I shouldn't have to pay a replacement fee, as I have nothing to replace. Not having anyone return my calls, has been frustrating, thinking back over my visit, the best part was helping myself to a cappuccino while waiting, and waiting, and waiting. Comments that were made during my visit "Were busy today its a Saturday" "I'm new" "The car wash is broken, maybe you can have them run it thru when you pick up your plates" "The detailers are very busy" "Sorry for the long wait..." I never returned back to Walser as my plates were mailed out. I guess I expected better customer service, I saved and saved, paid in full, to avoid additional finance charges. Wanting an owners manual seems so simple, my first keyless vehicle with all the bells and whistles, and not a clue how to operate many options.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Friendly sales team, professional service

    Took in my Ram pickup for routine service and took opportunity to "shop" the new vehicle showroom. Very friendly and low pressure sales experience...

    Dealer Response

    That no pressure sales approach is an important feature of the Walser Way! We appreciate your feedback so that we can better the customer experien...


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    Took in my Ram pickup for routine service and took opportunity to "shop" the new vehicle showroom. Very friendly and low pressure sales experience. They provided all of the information I was requesting and encouraged me to come back, which I will. Opportunity for improvement would be to have Durango or Citadel available for viewing in or next to showroom. Parking lot is OK in nice weather , but still a bit of a walk.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That no pressure sales approach is an important feature of the Walser Way! We appreciate your feedback so that we can better the customer experience. Thank yo for taking the time to leave us a review!


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  • Ask for Max E.

    My wife needed a new car this past month. After stopping at a few dealers that treated her less than respectful, we found ourselves at Walser in H...

    Dealer Response

    Adam, it's wonderful to hear that Max could help your wife get behind the wheel of the right vehicle! We appreciate you choosing Walser and look f...


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    My wife needed a new car this past month. After stopping at a few dealers that treated her less than respectful, we found ourselves at Walser in Hopkins. The gentlemen that helped us, Max, could not have done a better job at getting us into the right vehicle, for the right price and the right options. His help alone will have us coming back to Walser next time we need a vehicle. I have and will continue to send people his way. Thanks again Max we are so happy to have worked with you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Adam, it's wonderful to hear that Max could help your wife get behind the wheel of the right vehicle! We appreciate you choosing Walser and look forward to helping you again in the future! Thank you for sharing your experience and for leaving us a 5 star review!


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  • Very satisfied customer!

    In spite of a couple hiccups with the car itself, Walser proved its commitment to great service. They took care of my concerns and we ended up wit...

    Dealer Response

    We are thrilled to hear that Deanna, Nate, and John were committed to providing you with great service and that they could get you behind the whee...


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    In spite of a couple hiccups with the car itself, Walser proved its commitment to great service. They took care of my concerns and we ended up with a fantastic van at a great price. Thank you to Deanna, Nate and John for your great work!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are thrilled to hear that Deanna, Nate, and John were committed to providing you with great service and that they could get you behind the wheel of a fantastic van! Thank you for leaving us a 5 star review!


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  • Sloppy business and waste of time

    Called the morning we were leaving to drive 4 hours to look at a vehicle we planned to buy. No mention that it sold the night before. Don't wast...


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    Called the morning we were leaving to drive 4 hours to look at a vehicle we planned to buy. No mention that it sold the night before. Don't waste your time with these guys.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • No pressure and a completely different experience

    I had a great experience getting a Grand Cherokee from Walser. My salesperson Deanna was friendly and very low pressure. She walked me through all...

    Dealer Response

    We are so happy to hear that you enjoyed working with Both Deanna and Jeff to purchase your new Grand Cherokee, Joe! We are delighted that they co...


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    I had a great experience getting a Grand Cherokee from Walser. My salesperson Deanna was friendly and very low pressure. She walked me through all the options I had and helped me figure out what vehicle and model was best for my family. Jeff was also great in helping me finish the deal. A great dealer to work with and took all the stress out of the decision. Thanks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so happy to hear that you enjoyed working with Both Deanna and Jeff to purchase your new Grand Cherokee, Joe! We are delighted that they could take the stress out of the decision!


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  • Jeep Wrangler from Walser in Hopkins

    I bought my Jeep from Ryan Smith at Walser Jeep in Hopkins. Ryan was great to work with and the service has been excellent. If you're going to thi...

    Dealer Response

    It's wonderful to hear that you've received excellent service from Ryan while purchasing your new Jeep! Thank you so much for leaving us a 5 star ...


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    I bought my Jeep from Ryan Smith at Walser Jeep in Hopkins. Ryan was great to work with and the service has been excellent. If you're going to this location looking for a great car, ask for Ryan Smith.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's wonderful to hear that you've received excellent service from Ryan while purchasing your new Jeep! Thank you so much for leaving us a 5 star review!


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  • Shawn R

    My family purchased a 2016 grand caravan from Nate Wallin at walser dodge in hopkins and had a great experience. He was very knowledgeable about t...

    Dealer Response

    We are thrilled to hear that Nate provided you with excellent service and that you had a great experience! Thanks for leaving us a 5 star review!


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    My family purchased a 2016 grand caravan from Nate Wallin at walser dodge in hopkins and had a great experience. He was very knowledgeable about the different grand caravan models and was very patient with our two rambunctious boys (4,2). Overall we were very pleased with both the excellent service and fair price. Shawn

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are thrilled to hear that Nate provided you with excellent service and that you had a great experience! Thanks for leaving us a 5 star review!


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