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Reviews

Average Ratings

4.7
Average based on 323 reviews
  • Suburban Chev has set a new standard of Excellence

    Derek Axell greeted me with a smile and said "How can we help you today"? Then proceeded to model outstanding Customer Service and Customer Care. ...


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    Derek Axell greeted me with a smile and said "How can we help you today"? Then proceeded to model outstanding Customer Service and Customer Care. Matt Hayes (Sales Representative) checked in to make sure all was taken care of with our servicing and to see if we had any questions with our 2016 Traverse. Other Chevy Dealerships should visit Suburban Chevy to see what "GREAT" looks like. Suburban Chev is the new gold standard of excellence.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • 2016 Malibu

    Great experience, Any question I asked was answered by the salesman or he got the answer for me. While the salesman was working with 2-3 other cou...


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    Great experience, Any question I asked was answered by the salesman or he got the answer for me. While the salesman was working with 2-3 other couples at the same time, it felt that he was always right there and always kept us up to date on where we were in the process. Dealership gave me what I believed to be a fair value on my trade, to the point that I didn't even have to ask for more for the trade.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • 2015 Chevrolet Equinox LTZ

    Had overall great experience on the purchase of my vehicle. Got excellent information on new & used vehicles, as well as buy or lease. All my que...


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    Had overall great experience on the purchase of my vehicle. Got excellent information on new & used vehicles, as well as buy or lease. All my questions and concerns were answered on my 2 visits prior to my purchase.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great Dealership

    Joe Wright is a GREAT salesman. Honest, no hastle kinda guy who gets you the lowest price possible and works for you, the customer. There's no a...


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    Joe Wright is a GREAT salesman. Honest, no hastle kinda guy who gets you the lowest price possible and works for you, the customer. There's no arguing, just simply working for you. You can go to other dealers and be disasspointed or come here and get the deal done

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great experience

    Troy Schultz was am amazing salesman. Everything went smooth and fast. I love my new car


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    Troy Schultz was am amazing salesman. Everything went smooth and fast. I love my new car

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • 2016 Silverado

    My experience was very good. Matt Hayes was the sales specialist and he did an exceptional job assessing my needs and getting me in the right vehi...


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    My experience was very good. Matt Hayes was the sales specialist and he did an exceptional job assessing my needs and getting me in the right vehicle.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Operations Manager

    I had purchased a used 2003 Suburban from Suburban Chevrolet back in 2007 and had an excellent experience with it. a couple weeks ago when it was ...


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    I had purchased a used 2003 Suburban from Suburban Chevrolet back in 2007 and had an excellent experience with it. a couple weeks ago when it was parked in a parking lot it was hit by somebody and it was totaled. I wasn't very happy about it because it was such a great used vehicle for me and my family with many vacation memories. In fact the sales consultant at the time was so great that I even sent him a picture of us at Malibu beach standing next to it. Needless to say the thought of having to replace it was frustrating. After looking all around the Twin Cities area for "The deal" and what we wanted we went back to Suburban Chevrolet because we saw something we liked to replace our Suburban. We first met Sales Consultant Corey Minion who was terrific and showed us two suburbans that we had an interest in. We told him we still were checking some others out but took his card. A few days later we stopped back in to look at one of the 2009 Suburban's and Corey said it was getting some detailing work done in another area but would gladly arrange for it to be brought to Eden Prairie to look at again and test drive. We decided to do it the next day. The next day after looking at it I noticed that a "Service 4-wheel drive" light came on and Corey took it right away to see what was wrong? It turns out there was a small issue and they wanted to fix it that day so we came back the next day. The next day we worked with Business Manager Steve Beech and he really explained in detail our options for getting the vehicle. When I told him we were still waiting for the insurance money from the person who totaled ours he said they would gladly hold our down payment check until we had received our insurance check. The insurance company had some delays in getting it to us and Steve was great being patient with the delay.We drove the suburban home that day. a couple days later I noticed that the rear passenger door wasn't unlocking with the button so I called Corey. He had me bring it in and then talked to his Manager Christopher Haeg about the issue. I knew it was an "As Is" used vehicle but they did the right thing and fixed it for us, wow! It was awesome to see that there really is wonderful customer service even after the deal is done. Anyways we love the 2009 Suburban and I just wanted to saw those three gentlemen were truly awesome and helping us get into a newer Suburban for my family! I highly recommend using these guys, they are true professionals in their field.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Excellent Service on an Oil Change

    Excellent service on a non-scheduled oil change. Thanks for making it so easy!


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    Excellent service on a non-scheduled oil change. Thanks for making it so easy!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • 100% satisfied with my experience at Suburban Chev

    Staff was all very friendly and knowledgeable. Process went very smoothly and quickly. They found us the truck we wanted for the price we were loo...


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    Staff was all very friendly and knowledgeable. Process went very smoothly and quickly. They found us the truck we wanted for the price we were looking. We were on the road in no time! I would recommend Suburban Chevrolet to anyone. We specifically worked with Jack and it was a very good experience!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • good customer service....

    always friendly, they remember me and my purchase........


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    always friendly, they remember me and my purchase........

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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