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Reviews

Average Ratings

4.7
38 lifetime reviews.
  • Lumbar support

    Nice folks and always willing to help out when we bring the vehicle in. They make sure they take care of its needs.

    Dealer Response

    Thank you for the fabulous review, Chris! It is great to know that our staff's excellent customer service has earned your continued patronage. Ple...


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    Nice folks and always willing to help out when we bring the vehicle in. They make sure they take care of its needs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the fabulous review, Chris! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Be well, Phil Burroughs General Manager philb@tappahannockchevy.com


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  • Great experience

    Matt you are awesome once again. thank you for taking care of me and being patient with me

    Dealer Response

    Linda, thank you so much for taking the time to share your feedback with us! We are so glad Matt was able to take care of you! We work hard to mak...


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    Matt you are awesome once again. thank you for taking care of me and being patient with me

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, thank you so much for taking the time to share your feedback with us! We are so glad Matt was able to take care of you! We work hard to make sure our guests have an awesome experience. We look forward to working with you again down the road. Best regards, Phil Burroughs General Manager philb@tappahannockchevy.com


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  • REALLY GOOD SALES PEOPLE

    good service , the salesman and staff were very helpful, thanks again. Russ

    Dealer Response

    Thank you for your wonderful comments, Russ. Those inspiring words will surely inspire our team. Phil Burroughs General Manager philb@tappahannoc...


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    good service , the salesman and staff were very helpful, thanks again. Russ

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful comments, Russ. Those inspiring words will surely inspire our team. Phil Burroughs General Manager philb@tappahannockchevy.com


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  • 2015 Sonic

    I took my 2015 Chevrolet Sonic to Tappahannock Chevrolet without an appointment for a warranty repair. They took care of my issue and communicated...

    Dealer Response

    Thank you for the review, Robert. We appreciate your taking time to do this. We try to make adjustments to the daily schedule for those customers ...


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    I took my 2015 Chevrolet Sonic to Tappahannock Chevrolet without an appointment for a warranty repair. They took care of my issue and communicated with me the whole time...Great job!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, Robert. We appreciate your taking time to do this. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Phil Burroughs General Manager philb@tappahannockchevy.com


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  • Great service

    They're always friendly and the service is prompt and professional...I trust Tappahannock Chevrolet with all my vehicles...including my Toyota Tundra

    Dealer Response

    Robert, Thank you for putting your trust in Tappahannock Chevrolet! Our team from service department had a pleasure assisting you and are grateful...


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    They're always friendly and the service is prompt and professional...I trust Tappahannock Chevrolet with all my vehicles...including my Toyota Tundra

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, Thank you for putting your trust in Tappahannock Chevrolet! Our team from service department had a pleasure assisting you and are grateful for the 5-star review. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Phil Burroughs General Manager philb@tappahannockchevy.com


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  • great service

    love the service department. the people are very helpful tell me everything before they do it and th price, they are very friendly .

    Dealer Response

    Thank you for sharing this great feedback with us, Toni. We feel our service department is what makes Tappahannock Chevrolet special. Reviews like...


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    love the service department. the people are very helpful tell me everything before they do it and th price, they are very friendly .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing this great feedback with us, Toni. We feel our service department is what makes Tappahannock Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Phil Burroughs General Manager philb@tappahannockchevy.com


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  • Great Service

    My service advisor, Matt, was straight up and honest about all work that had to be performed. He even offered me a loaner car while I was there b...

    Dealer Response

    Susan, Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thoro...


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    My service advisor, Matt, was straight up and honest about all work that had to be performed. He even offered me a loaner car while I was there because of the length of time I was waiting. It helped a lot so I could get my other errands done while my truck was being worked on. I am truly grateful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susan, Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Phil Burroughs General Manager philb@tappahannockchevy.com


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  • Great service

    The service personnel took my car right away. They alerted me to have my car inspected since it was a month overdue. My car was taken care of in a...

    Dealer Response

    Ellen, Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience wa...


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    The service personnel took my car right away. They alerted me to have my car inspected since it was a month overdue. My car was taken care of in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ellen, Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Phil Burroughs General Manager philb@tappahannockchevy.com


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  • Honest, Friendly, Curious, Integrity, Hassle Free

    I have been bought eight cars and would not think about buying any where else. The down home country folks at Tappahannock Chevrolet have always h...

    Dealer Response

    Thank you for putting your trust in Tappahannock Chevrolet! Our teams from both the sales and service departments had a pleasure assisting you and...


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    I have been bought eight cars and would not think about buying any where else. The down home country folks at Tappahannock Chevrolet have always helped me buy the right fit vehicle for my wife and family working within my budget. My saleswoman Karen Revere has always placed me in the right vehicle for my family. The entire staff including there service department have always been up front and honest. I would not buy or service my vehicles any where else. Great facility and team. They have always stood behind there vehicles and have never been screwed as has happened in the past at other dealers. Every deal has been done with the utmost disclosure and integrity. Buying every vehicle from Tappahannock Chevrolet has been hassle free without the big city aggression that I have experienced at other dealers. Thank you Tappahannock Chevrolet for making car buying fun again.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for putting your trust in Tappahannock Chevrolet! Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. Before we have the pleasure of working with you again, we'd like to invite you to take a look at our Facebook page. We offer exclusive deals, specials, and updates to our loyal customers! Phil Burroughs General Manager philb@tappahannockchevy.com


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  • Disappointed

    Returning costumer for my next vehicle after 5 years expecting the same great service I had gotten before but instead was a waste of time.. told t...

    Dealer Response

    Jessica, I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. We don't want to lose a loyal customer or miss ...


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    Returning costumer for my next vehicle after 5 years expecting the same great service I had gotten before but instead was a waste of time.. told them what I wanted and my budget..the salesman just kept showing me cars that I didn't want or was so far out of my price range, not helpful at all, didn't seem to want to help me..not to mention the trade in apprassial was less than half of my cars value..definitely not what I had expected..did not feel appreciated as a returning customer at all..plenty of other places I can go in mechanicsville..

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jessica, I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. If you wouldn't mind contacting me, I'd love the chance to speak with you and hear your feedback regarding your visit. We'd like to do whatever it takes to regain your future business. I hope to hear from you soon. Phil Burroughs General Manager philb@tappahannockchevy.com


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