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Reviews

Average Ratings

4.9
Average based on 186 reviews.
  • Excellent Customer Service!

    We recently purchased a 2016 Ford Escape from Waconia Ford. Clyde Richardson did an excellent job making us feel comfortable and at ease with the ...


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    We recently purchased a 2016 Ford Escape from Waconia Ford. Clyde Richardson did an excellent job making us feel comfortable and at ease with the purchase. He explained everything and answered all our questions in a professional, friendly manner. We look forward to continuing our relationship with Waconia Ford and Clyde! P.S. I LOVE my new Escape!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2012 Fusion. BE CAREFUL

    I purchased a 2012 Ford Fusion from Waconia Ford on May 27th, 2016. I was told at the time of purchase that my car came with a 30 day bumper-to-bu...


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    I purchased a 2012 Ford Fusion from Waconia Ford on May 27th, 2016. I was told at the time of purchase that my car came with a 30 day bumper-to-bumper dealer warranty. With that information I let my guard down a little. I thought, "I'm covered, if after I drive the car for a few days and I discover a problem, I'll bring it back and they will take care of it. WRONG!!!! About 2 hours after taking delivery of the car I discovered a problem with the passenger side seat track. I promptly reported the problem to my sales consultant, Scotty Lillenthal, and he instructed me to bring the car in to be looked at. In the mean time the inside driver's door latch broke. I returned my car to Waconia Ford on 6-22-2016 (within the 30 day warranty period) to have these problems addressed. I was informed by Ashley Read (very nice, friendly, and helpful person) in service that the warranty would cover the door latch ($45 part + labor), but that their warranty would NOT cover the faulty passenger side seat track ($950 part + labor. Total quoted cost of repair, $1,245). The used car department volunteered to contribute $300 to the cost of the repair, which still leaves me with a $945 bill to fix a problem that existed BEFORE I bought the car!! I told them I would fix the problem myself with used parts and they gave me a check for $150 to put toward the repair parts. Just because they tell you the vehicle is covered by a 30 day dealer warranty, DO NOT assume that you are safe. When purchasing a used vehicle from Waconia Ford, CAREFULLY inspect EVERYTHING, and do not expect this "30 day warranty" to cover you for anything. Maybe it will, but maybe it won't.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Aly Butler was very courteous and helpful

    Aly Butler was very courteous and helpful and it wasn't at all stressful


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    Aly Butler was very courteous and helpful and it wasn't at all stressful

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • best car buying experience

    The people at Waconia Ford went above and beyond to get me into my focus. Clyde Richardson guided me thru the whole process step by step and I can...


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    The people at Waconia Ford went above and beyond to get me into my focus. Clyde Richardson guided me thru the whole process step by step and I can't thank him enough.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Buying Experience, Thanks Mike!

    Worked with Mike after finding my new Jeep Grand Cherokee on cars.com. Arrived and went for a short test drive to make sure everything was in orde...


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    Worked with Mike after finding my new Jeep Grand Cherokee on cars.com. Arrived and went for a short test drive to make sure everything was in order with the listing. Negotiations were fairly quick and painless, there was no pressure to buy. Worked our a great trade-in deal and drove off a happy customer. The experience was capped off by them mailing my plates to my home and Mike wrote me a hand written thank you note for the purchase. Experience was above and beyond. Would recommend Waconia Ford and Mike to anyone who is looking for their next vehicle!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Quick and Easy

    It all went smooth. I scheduled my appointment online, drop off was quick and easy as was the pick up.


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    It all went smooth. I scheduled my appointment online, drop off was quick and easy as was the pick up.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Fast service cozy waiting area

    Purchased an f150 and had a roll away cover installed. Extremely fast and super nice guys!


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    Purchased an f150 and had a roll away cover installed. Extremely fast and super nice guys!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • It's OK...

    I purchased a used 2013 Ford Focus and overall I was happy with the sales and financing that I received other than all of the hits I took on my cr...


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    I purchased a used 2013 Ford Focus and overall I was happy with the sales and financing that I received other than all of the hits I took on my credit report. I was not as happy with the first time I visited the service department and the second time was better, but I was very surprised that the person did not explain what they did, what they found, if there were any problems or if I needed anything. They just sent me on my way.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Very clean, new showroom and service area.

    Warranty work was done cheerfully and I was given a courtesy car to use to go home.


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    Warranty work was done cheerfully and I was given a courtesy car to use to go home.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Phenomenal service

    Our 2010 Ford Edge makes the second vehicle we purchased from Waconia Ford. All the staff were amazing. Joe Brady made our transaction worry free....


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    Our 2010 Ford Edge makes the second vehicle we purchased from Waconia Ford. All the staff were amazing. Joe Brady made our transaction worry free. I've purchased many vehicles from different dealerships and Waconia Ford tops them all. Highly recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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