Great great great.Without an appointment they took me in . Met me at my car put me in the rotation , serviced my Sorento with the coupons so I saved a... bunch. With their key exchange program. I considered a new car purchase. So I took an amazing test drive in their latest model. Loved it . They had completed the work while I was out. They told me everything they did and gave me an all points inspection to ensure that my out of town travel would be safe. Susanna Kia is the very best. You must check them out!
Whenever my car is due for service they make sure that i am comfortable and accomadated. I was very satisfied with the speedy process. I love this dealership,... would highly recommend to family and friends.
I was and you will be in great hands with service advisor Ivan Wilkins, he knows cars!! The whole service department is great even the Mechanics!!
This was my first time looking to lease a vehicle. The customer service I received from both Steven Barton and Dan Barton made me feel comfortable in... my decision.
We couldn't be happier with the assistance we got from everyone. It was a very pleasant experience. The salesman, manager and finance person were all easy... to work with.
After returning from 10 years overseas, just want to give props to Brian Schu (sales & fellow Marine) and Dan Barton (sales manager) for their help and... patience while I went about reapplying for a Drivers License, Auto Insurance, proof of residency etc... and this was after closing on a deal for a 2018 Kia Sorento EX AWD. They helped me through the process while I ran into a few obstacles trying to obtain all the necessary documentation that the state of Pennsylvania required. My wife and I love our new ride and recommend Sussman Kia to anyone who asks.
I met with Mike Jackson last weekend to discuss lease end options. Having my first lease, I was nervous about what the next steps were. Mike went over... a number of options and scenarios and let me make my decision about what was best for my family. He was very knowledgeable about cars and the ones on the Kia lot. I truly felt like I had a friend showing me around and allowing me to test drive car with tips instead of having a salesman sell me a car. The easiest car purchase ever. Thanks, Mike!
I connected with sales associate Charles through initial web contact. He was courteous and genuinely helpful through the entire process of selecting and... buying my new Niro. The dealership manager is the deal maker, but I never would have made it to the dealmaking stagei f I hadn't had such a positive experience with Charles on the front end of the sale. He was also very good about explaining basic features of the car on delivery and encouraging follow up questions. Everyone at the Sussman dealership seems committed to their work and to customer satisfaction.
Lee was the sales rep that helped me out. He quickly got me a price and got the deal rolling. He spared the sales talk and kept it business, which I... appreciated very much. Shopping elsewhere would've proven foolish. They had the vehicle I wanted at a fair price. I got out of there quickly and was happy with the process. Great job, Lee, and everyone at Sussman Kia.
We were very impressed our sales associate Charles. He was very honest and gave us time to think which meant a lot. The business manager Lorenzo was very... down to earth and made us feel at home. Finance was wonderful and really worked to find what fit our lifestyle and budget! I would recommend this facility in a heart beat! Never felt pressured!