Reviews

Average Ratings

3.7
49 lifetime reviews. Includes reviews of Orleans Toyota from DealerRater.com
  • Dishonesty
    October 14, 2017

    I worked as a salesman at another Toyota dealership in the Midwest and so I know a little bit about the car business. Sean, the finance guy lied ...


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    I worked as a salesman at another Toyota dealership in the Midwest and so I know a little bit about the car business. Sean, the finance guy lied to my face at least 3 times that I know if and had a new salewman lie to me another time. He told me that Toyota financial service rates were not competitive and quoted me intrest rates that were not accurate. He also told me that the east coast banks only uses Experian credit report, because Equifax and Transunion don't count as much and are more for the Midwest. He did this to try and get me to agree to a higher interest rate then I was qualified for, which would have made the dealership an extra 1500 on the back end. Profit is not a bad thing, that's how everyone feeds their family. Dishonesty especially blatantly needs to be addressed.

    Does not recommend this dealer

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  • Dishonesty

    I worked as a salesman at another Toyota dealership in the Midwest and so I know a little bit about the car business. Sean, the finance guy lied ...


    Show Full Review

    I worked as a salesman at another Toyota dealership in the Midwest and so I know a little bit about the car business. Sean, the finance guy lied to my face at least 3 times that I know if and had a new salewman lie to me another time. He told me that Toyota financial service rates were not competitive and quoted me intrest rates that were not accurate. He also told me that the east coast banks only uses Experian credit report, because Equifax and Transunion don't count as much and are more for the Midwest. He did this to try and get me to agree to a higher interest rate then I was qualified for, which would have made the dealership an extra 1500 on the back end. Profit is not a bad thing, that's how everyone feeds their family. Dishonesty especially blatantly needs to be addressed.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Exemplary customer service

    I wish to bring to your attention the exemplary customer service I recently received from Mrs. Sarah Laird. Her friendly professional manner and ...


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    I wish to bring to your attention the exemplary customer service I recently received from Mrs. Sarah Laird. Her friendly professional manner and her seemingly infinite patience are to be highly commended. Please convey to her my warmest appreciation. And I love my 'new' Avalon.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • service great

    Great service.. fun people..place to wait is awesome.


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    Great service.. fun people..place to wait is awesome.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Mrs kiess

    I have had service at this location before and had great customer service . I was in need of service again to have two tires replaced and get a ne...


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    I have had service at this location before and had great customer service . I was in need of service again to have two tires replaced and get a new sticker. I cannot say enough about the customer service and the techs that work on my jeep. I would recommend this location for the place to go when in need of service!!!! Thank you so much

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Awesome Totoya Highlander Experiance
    March 7, 2017

    I have an awesome experience at Orleans Toyota because the service they provided. So that second time I trade-in my Highlander-2014 to Highlande...


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    I have an awesome experience at Orleans Toyota because the service they provided. So that second time I trade-in my Highlander-2014 to Highlander-2017. My sales person's name is Musa Safi, who is very efficient, nice and caring. He went to work to find me the truck that I wanted. Thanking you Musa

    Does recommend this dealer
    Came in for service or repair

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  • No Hassel experience
    December 13, 2016

    Having experienced purchasing cars in the past I was not looking forward to the process. I visited Orleans Toyota to inspect a Camry they were ad...


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    Having experienced purchasing cars in the past I was not looking forward to the process. I visited Orleans Toyota to inspect a Camry they were advertising that met my requirements. (we quite a distance from Orleans) The staff on arrival were very friendly and connected us with M. Safi who was dealing with another client at the time. He quickly arranged for us to test drive the Camry and provided answers to our questions. At the end of the drive I explained that I was following up on other Cars and would like to see the car in the daylight as it was late in the day. After following up on other leads we decided that we needed to see the car again in the daylight. On our return Mr.M Safi was not in the office so the sales manager took care of our needs. The experience and no pressure or hassle made the experience enjoyable. We were satisfied and purchased the car for a good price. The follow up service has been excellent. After a few days a warning light came on that I could not find in the Manual that came with the car. Mr. Safi followed up with both technical staff and other manuals to resolve the issue. He demonstrate that he cared for customer satisfaction by following up until the issue was resolved. It was and Awesome Experience Keep up the good work Would recommend visiting if you are considering a Toyota

    Does recommend this dealer

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  • Good price, fair, but could be better at sales
    March 13, 2016

    I bought a new Toyota here (my second with this dealership). Actually making the deal was a good experience. Fair negotiating, pricing, etc. Bu...


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    I bought a new Toyota here (my second with this dealership). Actually making the deal was a good experience. Fair negotiating, pricing, etc. But there was a delay in taking delivery of the vehicle. Which is understandable. However, I had to call the dealership, my salesman, and email multiple times to get answers as to the time frame. It seemed as though they already had my money "in their pocket" and I was no longer a priority or even a concern to them. Don't know if I'll return here. They need to be better at taking care of their customers...THROUGHOUT the sale process.

    Does not recommend this dealer

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  • Awesome experience
    June 24, 2014

    I gave an awesome rating to my experience at Orleans Toyota because the service was just that. I made phone contact initially with Ken Robinson an...


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    I gave an awesome rating to my experience at Orleans Toyota because the service was just that. I made phone contact initially with Ken Robinson and he went to work to find me the truck that I wanted. He called back to tell me he had the truck that I wanted and the next day I met him and we transacted the deal, I was done, and enjoying my new truck one hour later. I thank Ken for his honest salesmanship and his follow up after my purchase. Kudos to Irene for making a mountain of paperwork seem like a mole hill. Best regards, Bill Fletcher

    Does recommend this dealer

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  • They ran out of parts
    May 28, 2014

    I made an appointment to have a recall service done on my car about a week ago. The dealer sent me several reminders yesterday via text and phone....

    Orleans Toyota

    First and foremost, I would like to apologize that we were unable to perform your campaign this morning due to a lack of parts. These parts are be...


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    I made an appointment to have a recall service done on my car about a week ago. The dealer sent me several reminders yesterday via text and phone. That's fine. When I showed up at 9, the time of my appointment, they told me they had run out of parts needed for the service, so they couldn't do it. No explanation as to why they didn't call me this morning if, as they say, they didn't find out till then. They told me there was another recall they could do, and since I had already spent the time driving there (20 minutes each way) I figured they might as well go ahead. I called the service manager when I got home to let him know I wasn't happy. He offered to have someone pick the car up next time, when they get the parts in. I'm not sure if I'll even go back for that. Needless to say, I won't be having my car serviced there after this screw-up. I had had it there once before for a regular maintenance service and was pretty unimpressed. If they can't be bothered to call me when they don't have the parts to fix the car and let me drive there and kill the whole morning, then this is not a place that gives a dam.

    Does not recommend this dealer
    Came in for service or repair
    Orleans Toyota

    First and foremost, I would like to apologize that we were unable to perform your campaign this morning due to a lack of parts. These parts are being shipped to all Toyota dealers on a very limited basis. We then match up the parts with the scheduled appointments to ensure that this does not happen.Unfortunately we were not notified until early this am that your parts were not available. At that time we contacted the other customers that were scheduled for this repair today as well. I have contacted my Toyota Service Representative and she has located parts for your vehicle at another Toyota dealership. I am willing to pick up those parts today, pick up your vehicle and perform the campaign on your vehicle today. Please contact me directly so that I can make arrangements for this to occur. Again our apologies for your inconvenience and this unusual situation. Sincerely David Marcotte Service Manager Orleans Toyota phone: 774-487-4848 email: dmarcotte@primemotorgroup.com


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