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Reviews

Average Ratings

4.8
157 lifetime reviews.
  • Great experience

    We just purchased two used vehicles from Jeff, a Terrain and an Impala. It was the best car buying experience we've ever had. No pressure at all. ...


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    We just purchased two used vehicles from Jeff, a Terrain and an Impala. It was the best car buying experience we've ever had. No pressure at all. He was very knowledgeable on all the vehicles he showed us. We will definitely go back to Jeff for our next vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Roseville Buick GMC

    Recently purchased my second Buick at Roseville Buick GMC and had the pleasure of working with Dave Middleton once again. He spent a lot of time ...


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    Recently purchased my second Buick at Roseville Buick GMC and had the pleasure of working with Dave Middleton once again. He spent a lot of time with me test driving three potential vehicles and explaining the features and differences of each one. There was absolutely no pressure and Dave made the entire process go smoothly, going above and beyond to make sure I was comfortable with my purchase. He worked extra long hours that day went out of his way to make sure I was getting what I needed. I would highly recommend Dave to anyone when purchasing their next vehicle. I would continue to visit Roseville Buick GMC for all my car needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • No Pressure Dealer

    What a fantastic dealership. I couldn't recommend them any more than I already have in the 3 days since I purchased a used vehicle. Friendly, ...


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    What a fantastic dealership. I couldn't recommend them any more than I already have in the 3 days since I purchased a used vehicle. Friendly, knowledgeable and honest are all descriptions I haven't found at other dealers. They were the lowest price with the best service and a great finance department who found us a rate other banks couldn't match. To prove their honestly and fairness they gave us top dollar for our trade-in which we didn't receive from other dealers. We will shop there again no doubt.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Questionable new service manager

    Prior to the most recent experience, I went out of my way to go to this dealership because of the outstanding customer service. However, I was re...


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    Prior to the most recent experience, I went out of my way to go to this dealership because of the outstanding customer service. However, I was recently charged a diagnostic fee, by the new service manager, on a vehicle that is still under warranty, when I had them check an issue that I am having with the heat. Not only did he charge me but the corporate office of Buick condoned it. Based on this experience, and the response that I received from corporate, I will be getting rid of my Buick within the next two weeks and will never buy another Buick product again. I have driven nothing but General Motors cars for my entire life, as has my family, but after this, they no longer have dedicated, loyal customers in us anymore.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • New truck purchase.

    I haven't purchased a new vehicle in 16 years. Marc the sales rep was awesome. He was patient with me answered all my questions even if I asked th...


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    I haven't purchased a new vehicle in 16 years. Marc the sales rep was awesome. He was patient with me answered all my questions even if I asked them more than once. Nick, the finance manager was fabulous, he knew how nervous I was and kept reassuring me everything wold be ok and I'd love my new vehicle. Kody who searched for a vehicle at other dealerships was so friendly and also put my jitters at ease. I love my new Canyon. Thanks guys, you ROCK!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • No repairs done, because nothing wrong?

    Audio quit working took it into Roseville Buick/GMC on 06-22 they could not find a problem picked it up quit working again, dropped it off on 06-...


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    Audio quit working took it into Roseville Buick/GMC on 06-22 they could not find a problem picked it up quit working again, dropped it off on 06-23 they said after driving it over 40 miles no problem they did radio reprogramming with STS 2810335 and added software with USB picked it up still not working 06-23-2016 The audio features have stopped working numerous times. Nothing works no blue tooth, no radio, not even the noise for the turn signals. Had it in for service 3 times and they said they have a program issue. I bring it into dealership when I have this problem they say that they can't get it to stop working, every time I pick it up before I get home it stops working. I get a message on the heads up display saying no audio and it shows a mute display which is not muted. This vehicle is still under warranty and I am entitled to a loaner vehicle when I leave it and I get the line we don't have any. I took the car back the same day before closing when it quit working after I picked it up they said my service adviser would call me the next day I get a call over a week later whats up with that? Now it has not worked for over a week and a half.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 5 Stars and Well Deserved!

    Saleswoman Michelle Englund is top notch! I had been looking for a newer model, used, SUV for over eight months before I started talking to her. S...


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    Saleswoman Michelle Englund is top notch! I had been looking for a newer model, used, SUV for over eight months before I started talking to her. She answered every question, walked me through every step and thoroughly explained every single model and their options. She is a very hard worker and very knowledgeable. I got exactly what I wanted. I had been looking for a GMC Terrain. I researched every car site and every dealership in the Twin Cities and they absolutely had the best price! When I had an issue the owner called me personally to get everything straightened out. They really do care about their customers which to me, was crucial for such a large and important purchase. I cannot say enough about the quality, the price and the service of this dealership. I would recommend it to my family, my friends and to you. Let my research and experience save you a lot of time and a potential disaster. My particular vehicle came with a lifetime warranty which gives me peace of mind since repairs can be expensive. Some dealerships offer nothing, so if you drive off of the lot and wheels fall off, it's not their problem. The salesman actually told me that exact thing after I purchased my last SUV. So this time I was intent on finding the right place to spend my money. Also I'd like to recommend you spend a little extra, if you can, and get the accessories you will need since we live in Minnesota. The Weather Tech floor mats are a must for winter! I also got the splash guards which blend right in with my terrain but do an excellent job of keeping the winter muck from splashing up the sides of my terrain and if you want to protect the front end of your car, I highly recommend the Clear Shield, it's amazing! Roseville Buick GMC cares about their customers and they have everything you need all-in-one place. I am a customer for life.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    I scheduled my appointment at short notice, and was able to get in. I described the problem, and they told me the probable fix. It took a short t...

    Dealer Response

    That's awesome, Joyce! We love hearing about great service appointments. Thanks for the 5 star review!


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    I scheduled my appointment at short notice, and was able to get in. I described the problem, and they told me the probable fix. It took a short time to do this. I appreciated the service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's awesome, Joyce! We love hearing about great service appointments. Thanks for the 5 star review!


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  • Great service

    Cy was a good communicator. Answered all my questions. Got the job done in time. Al gave me a ride home and picked me up during the work. He i...

    Dealer Response

    We're happy to hear that you had a great experience in our service department, Steven. Thank you for the 5 star review!


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    Cy was a good communicator. Answered all my questions. Got the job done in time. Al gave me a ride home and picked me up during the work. He is a safe, courteous and pleasant driver.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear that you had a great experience in our service department, Steven. Thank you for the 5 star review!


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  • Terrific service

    Scheduling easy and time for service was great. Very friendly. The service manager explained everything and provided good info and estimate of co...

    Dealer Response

    Thanks for the 5 star review, Douglas! We're glad that you had a great experience in our service department.


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    Scheduling easy and time for service was great. Very friendly. The service manager explained everything and provided good info and estimate of cost.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5 star review, Douglas! We're glad that you had a great experience in our service department.


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