Bob Rohrman Schaumburg Kia

New 877-438-9505 Dealer Website
Used 877-322-1599 Email Dealer
Service 866-563-8517

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Reviews

Average Ratings

4.0
Average based on 41 reviews
  • From Good to Bad

    Things started off great when I purchased my used car. But then things went downhill. Broken promises, phone tag and constantly changing managemen...

    Dealer Response

    Ray, it's unfortunate to hear that your experience was not on par with our standards. We strive to make every customer happy, and we hope you wil...


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    Things started off great when I purchased my used car. But then things went downhill. Broken promises, phone tag and constantly changing management. In the end buyer beware, they are all nice and happy until they get their money and impossible to work with after that.

    Shopped for a used car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ray, it's unfortunate to hear that your experience was not on par with our standards. We strive to make every customer happy, and we hope you will give us a chance to make things right. Please contact us so we can learn more about the situation. Schaumburg Kia Customer Service sk.generalmgr@rohrman.com 847-908-0502


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  • Wonderful experience

    I went in to buy a car for the first time by myself and was able to get the exact car for the price I was looking for. Zak was very helpful and kn...

    Dealer Response

    Hi Sarah, Thank you so much for your review! Zak is known for being helpful, so we're glad he was able to help you. We'll pass your compliments o...


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    I went in to buy a car for the first time by myself and was able to get the exact car for the price I was looking for. Zak was very helpful and knowledgeable and was very willing to assist me. He explained all the options that came with the car and even synced my phone to bluetooth before I left. Teddy in finance could not have been more pleasant, he took the time to explain each form that needed to be completed and answered the many questions I had. I was apprehensive buying a car on my own and I could not have asked for a better experience. Great job all around at the dealership.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sarah, Thank you so much for your review! Zak is known for being helpful, so we're glad he was able to help you. We'll pass your compliments on to everyone, but we hope you continue to love your new car. Thank you!


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  • FRUSTRATING EXPERIENCE

    I left this dealership VERY disappointed and angry. I put a deposit down on a Kia Soul to hold the vehicle and lock in the price. When I got to th...


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    I left this dealership VERY disappointed and angry. I put a deposit down on a Kia Soul to hold the vehicle and lock in the price. When I got to the dealership no one could locate this car, and the only one they claimed they could get was 2 hours away and close to $4000 more than the price I had been quoted. They were unwilling to work with me towards a price that was any less than $500 off MSRP despite the fact this was their own error. I felt like I was arguing with the staff the entire time and talking in circles. They informed me there were only 3 vehicles in the state of IL which matched my preferences, however other dealerships I visited afterwards had no problem getting me that exact vehicle within 24 hours and several thousand under MSRP. The salesman also forgot to give me my drivers license back so I had to return to retrieve it.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • New Management and Sales Team A+++

    Best car buying experience in a long time. Sean and his team are some of the best my wife and I have ever dealt with. Thanks!

    Dealer Response

    I'm so pleased to hear about your enjoyable experience with our dealership! Our team is truly dedicated to providing exceptional service and I'm t...


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    Best car buying experience in a long time. Sean and his team are some of the best my wife and I have ever dealt with. Thanks!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm so pleased to hear about your enjoyable experience with our dealership! Our team is truly dedicated to providing exceptional service and I'm thrilled to know that Sean was able to take such good care of you and your wife. Best, John Kokkalis General Manager (847) 908-0502


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  • Way to go Bob Rohrman

    I was skeptical about buying a car from Rohrman due to previous feedback I heard but I was looking for a Kia and there are not a lot of dearlershi...

    Dealer Response

    We're so pleased to hear about your great experience with our dealership! We are truly dedicated to providing excellent service to our customers a...


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    I was skeptical about buying a car from Rohrman due to previous feedback I heard but I was looking for a Kia and there are not a lot of dearlerships in the area. I went in and had no problems. The staff and management were some of the best I have ever dealt with. This was my 3rd car buying experience and it was top notch! Thanks to all!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so pleased to hear about your great experience with our dealership! We are truly dedicated to providing excellent service to our customers and we're thrilled to know that your experience was so positive. Best, John Kokkalis General Manager (847) 908-0502


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  • Awesome car buying experience!

    The new dude Shawn is awesome! I think he is the GM or something and he made my car buying experience really easy and fun. I don't think I have ev...

    Dealer Response

    I'm so pleased to hear that you had such a fun experience with our dealership! Our team is dedicated to providing excellent service to our custome...


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    The new dude Shawn is awesome! I think he is the GM or something and he made my car buying experience really easy and fun. I don't think I have ever said that buying a car was fun previously. Thanks to the Schaumburg Kia crew.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm so pleased to hear that you had such a fun experience with our dealership! Our team is dedicated to providing excellent service to our customers, and I'm thrilled to know that Shawn took such good care of you. Best, John Kokkalis General Manager (847) 908-0502


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  • New Management = New Experience

    I bought a Kia from this store a couple of years ago and the process was fine, no complaints. I just went back to this store last week and WHAT a ...

    Dealer Response

    We're so thrilled to hear about your experience with our dealership! Our team strives to uphold a high standard of excellence and we're pleased to...


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    I bought a Kia from this store a couple of years ago and the process was fine, no complaints. I just went back to this store last week and WHAT a difference! Customer Service was greatly improved, the new management is friendly, outgoing and worked to get me to the price I wanted! I highly recommend this store and will refer them to friends, family and coworkers!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so thrilled to hear about your experience with our dealership! Our team strives to uphold a high standard of excellence and we're pleased to know that our team was able to give you the care and attention you needed. Thank you for your recommendation! Best, John Kokkalis General Manager (847) 908-0502


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  • Bob rohrmam Schaumburg Kia Leonides Garcia

    Great service!! Leonides Garcia was fast on finding the exact results I was looking for when finding my new car!! Very friendly and efficient! I r...

    Dealer Response

    Melissa, We're so pleased to hear you had such a great experience at our dealership! We always strive to give our customer excellent care and att...


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    Great service!! Leonides Garcia was fast on finding the exact results I was looking for when finding my new car!! Very friendly and efficient! I recommend him and the dealership in helping you find a good car with great prices with fast service to anyone!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melissa, We're so pleased to hear you had such a great experience at our dealership! We always strive to give our customer excellent care and attention at Schaumburg KIA and we're thrilled to hear that Leonides was able to take such good care of you. Thank you so much for your review and for your recommendation! Best, Schaumburg Kia Customer Service sk.generalmgr@rohrman.com (888) 310-1891


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  • Very disappionted!

    We trade in our car at Bob Rohrman Schaumburg KIA. After that we started to receive collection calls from Hyundai Financial. Hyundai told me that ...

    Dealer Response

    Agnes, We are extremely disappointed to hear that you've been experiencing such calls. Would you please contact me directly, at your convenience,...


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    We trade in our car at Bob Rohrman Schaumburg KIA. After that we started to receive collection calls from Hyundai Financial. Hyundai told me that the dealer which took my car should call them to fix a payoff date. I asked the dealer - financial guy Teddy - to call Hyundai and take care of it, but of course no one took care of it, so I'm still receiving collection calls from Hyundai Financial every day!

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Agnes, We are extremely disappointed to hear that you've been experiencing such calls. Would you please contact me directly, at your convenience, so we may promptly rectify this situation? Thank you. John Kokkalis General Manager (847) 908-0502


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  • Thank you for great experince!

    Super Professional, knowledgeable, efficient and fair. I am very pleased and will recommend Jay Hapner and your dealership to others that want to ...

    Dealer Response

    Davorka, Thank you for the review. We're pleased to hear that you had such a good experience working with Jay. Don't hesitate to stop by should a...


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    Super Professional, knowledgeable, efficient and fair. I am very pleased and will recommend Jay Hapner and your dealership to others that want to purchase a car. Thank You Jay for a wonderful experience and I love my car.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Davorka, Thank you for the review. We're pleased to hear that you had such a good experience working with Jay. Don't hesitate to stop by should any service needs or questions arise in the future!


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