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Reviews

Average Ratings

4.8
Average based on 80 reviews.
  • Sales & Service Borton Volvo Sales Gene Kaganovsky

    I have purchased three Volvos (S80 & 2 XC60's) from Borton Volvo working with Gene Kaganovsky. He is a great salesperson to work with if you need ...


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    I have purchased three Volvos (S80 & 2 XC60's) from Borton Volvo working with Gene Kaganovsky. He is a great salesperson to work with if you need a car. He is very knowledgeable and patient as you work through your process. He has the desire to get you the car you want/need so you will continue to use him for the future. The last purchase was worthy of passing on a great review, total delight (which is higher than satisfied). I don't think you will be disappointed, give him a try.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Outstanding service!

    Purchased a used Volvo out of state and needed a tow a few days later. Tow truck left it at Borton. In spite of not having an available appointmen...

    Dealer Response

    Thank you so much for taking the time to write such great feedback, Howard. Our primary focus is to provide each and every customer with exception...


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    Purchased a used Volvo out of state and needed a tow a few days later. Tow truck left it at Borton. In spite of not having an available appointment, they had me fixed and out the door before 9 the next AM. They had also done the work of determining that the work was covered by warranty. Truly exceptional service

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to write such great feedback, Howard. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that our team were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best regards, Borton Volvo Team


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  • A little over promised and under delivered

    Purchased a used XC60 from them recently. Pricing and negotiation was not the issue. We were told that the vehicle would be detailed and ready for...


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    Purchased a used XC60 from them recently. Pricing and negotiation was not the issue. We were told that the vehicle would be detailed and ready for pickup on Monday evening. Did the paperwork to compare interest rates. told the office 4 diffrent times we only want to compare, they ended up completing the paperwork with another lending institution that wasnt my bank and then acted like it was my fault and appaled that I didn't want to use their bank. Overall experience is less than satisfying. Shop around there are other Volvo options.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • new car buyers from mpls

    We purchased our first Volvo some 20 years ago from Borton. That's when we first met Gene Kaganosky. Not your average car salesman. He was very po...


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    We purchased our first Volvo some 20 years ago from Borton. That's when we first met Gene Kaganosky. Not your average car salesman. He was very polite, friendly, extremely knowledgable, and patient in answering every one of our questions. We ended up buying a beautiful Volvo Wagon which we drove for at least 10 years. On our second visit to Borton Volvo, we were pleased to find Gene again. He did it again, and sold us our second Volvo which we have been driving for about 9 years. Last week we paid Gene a third visit at Borton Volvo. His many years of experience have served him well, he knows these cars like an expert and speaks of them with great enthusiasm every time. Yes, once again he found us an amazing new car at an amazing price. It has been such a pleasure to deal with Gene over the years. He hasn't changed a bit - still the best in his field.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellence personified!

    We've owned Volvos since the late 1960s, and we've always purchased them from Borton Volvo, so we've dealt with several decades worth of salespeop...


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    We've owned Volvos since the late 1960s, and we've always purchased them from Borton Volvo, so we've dealt with several decades worth of salespeople. Gene Kaganofsky ranks above them all. He took us through the overseas delivery purchasing process step by step, being careful to explain what each involved and which options were available. When he needed to check with Volvo USA on a point, he did it promptly. Once we had completed our purchase, he checked back with us to see that the travel arrangements made through Volvo were moving along. If there was any 'hitch,' he was quick to straighten it out. When our S-60 arrived from Gothenburg, he went over the basic operating instructions in the same manner noted above. We know that he's received lots of highly positive reviews. Here's another. He's terrific!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Poor PPI

    My son bought a used Volvo at a different dealer. We took the car to Borton Volvo for a pre purchase inspection (PPI). They did identify one probl...


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    My son bought a used Volvo at a different dealer. We took the car to Borton Volvo for a pre purchase inspection (PPI). They did identify one problem. We bought the car, then took it my trusted neighborhood mechanic and he found MULTIPLE problems not identified by Borton Volvo. I hard PPI done at the Volvo dealer assuming they were familiar with the car and what to look for. Big mistake by me. Now it's going to cost $3k + in repairs. Wish I knew that going into the deal. Don't waste your money with PPi at Borton Volvo

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Gene Kaganovsky Top Sales Person at Borton

    I just bought my fourth Volvo from Gene. He is professional, knowledgeable, honest, sincere, and reliable. I drive a Volvo because of their outsta...


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    I just bought my fourth Volvo from Gene. He is professional, knowledgeable, honest, sincere, and reliable. I drive a Volvo because of their outstanding safety record. Follow through and customer recognition are very important to me; Gene takes incredible pride in the product and he values his customers. I have known him for a decade in his capacity as the sales person at the Golden Valley Borton Volvo; he will get you in the right vehicle and his approach is fast, sincere, and honest. He gets you the best price and then insures that you are totally satisfied with your purchase. In the Finance Dept,, John Dondlinger, gets the best number and makes the purchase very easy. Finally, once you drive away in your new Volvo, the Service Department will always be there to provide superior customer oriented care for your vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Outstanding buying experience

    Loved our purchase experience at Borton. Gene Kaganasky made the process simple and painless. This was our first new car purchase in quite some ti...


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    Loved our purchase experience at Borton. Gene Kaganasky made the process simple and painless. This was our first new car purchase in quite some time, and he made sure we were getting what we needed, and found what we wanted, even though it wasn't in Borton's current stock. We don't hesitate recommending this dealership to our friends and family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Gene Kaganovsky was incredibly helpful

    Car buying can sometimes be an awful experience or sales people can be pushy, but we had the pleasure of working with Gene Kaganovsky at Borton Vo...


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    Car buying can sometimes be an awful experience or sales people can be pushy, but we had the pleasure of working with Gene Kaganovsky at Borton Volvo in Golden Valley and it could not have been smoother or more pleasant. Gene was friendly and helpful, and truly wanted us to find the car we would enjoy most. We test drove two models twice and he and John from the Finance department made the buying process incredibly easy. We love our new S 60 and could not be happier. We will absolutely return to Borton Volvo and look forward to working with Gene and John again when this lease is up.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience

    We bought a new Volvo from Gene Kaganovsky (and John in financing). The process was very smooth and efficient. The facility is in the process of u...


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    We bought a new Volvo from Gene Kaganovsky (and John in financing). The process was very smooth and efficient. The facility is in the process of upgrading and streamlining 2 locations into 1. We went to Gene based on friends' recommendations. We had already researched Volvo pretty extensively, so came ready to buy. Gene outlined our available choices and was very to work with on this deal.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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