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Reviews

Average Ratings

4.5
Average based on 179 reviews
  • 2012 Avalon

    Kris Fox helped us and made the experience most enjoyable. My wife is very pleased with this car.


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    Kris Fox helped us and made the experience most enjoyable. My wife is very pleased with this car.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Recall Service

    Had two recall items to get serviced. Was helped by Duane Beyer who did an excellent job working with us. Repairs were made quickly and efficien...


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    Had two recall items to get serviced. Was helped by Duane Beyer who did an excellent job working with us. Repairs were made quickly and efficiently and the car was washed before it was returned to us. Thanks.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Takes your money and doesn't care

    Absolute garbage. I recently signed my third lease with them, thinking I'd get a great deal for being a loyal customer.... WRONG. Everything that ...


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    Absolute garbage. I recently signed my third lease with them, thinking I'd get a great deal for being a loyal customer.... WRONG. Everything that could go wrong with this deal has. Their finance MANAGER made a $438 mistake, in my favor, on my paperwork and they harassed me until I signed a "corrected" contract, for SURPRISE, more money. I will never, ever deal with them again and will be sure to share this experience with others so they can avoid painful car purchases/leases as well.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Very Disappointing Service! Warranty Issue?

    After having a "routine" service check at 25,705 miles that included rotating tires and brake linings/drums & pads/discs inspected which were all ...


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    After having a "routine" service check at 25,705 miles that included rotating tires and brake linings/drums & pads/discs inspected which were all in the "green" level check by the service technician, I noticed a rubbing noise coming from the rear wheel on passenger side suddenly one day and it continued to get worse until it was an out and out grinding noise. I called the dealer and asked to have it looked at but couldn't get an appointment for a week....but the damage of course, was already done. The advisor told me it was a brake issue where the pad had apparently come loose and twisted "somehow" and the pad wore down severely enough to start grinding on the rotors. He said both rear rotors needed to be replaced as well as the pads as they ONLY COME IN PAIRS to the tune of about $450! I asked how this could have happened in such a short time as supposedly they were checked and found to be OK less than 2500 miles ago and he replied, "it just happens". I told him this was not a satisfactory answer in my book. He said if I don't have the work done it could result in loss of braking power at a critical time. Anyway, I'm thinking that this should have definitely been a warranty issue. This is not a normal wear and tear issue.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Disappointing sales experience--no repeat business

    Disappointing experience. Customer service was nonexistent after I signed the papers. It is interesting that they are unconcerned about repeat cus...


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    Disappointing experience. Customer service was nonexistent after I signed the papers. It is interesting that they are unconcerned about repeat customers. My lease began, unbeknownst to me, 21 days before I took possession. Part of paperwork delay and part of the dealer had an accident in the car and it needed to go to the body shop. They paid for the repairs (was that a concession?) but delivery was delayed. Meanwhile, I am paying for a leased car. I complained and was offered a gift certificated for gas--rather curtly. Since leasing this car, I have leased two more cars all within 6 weeks from a different dealer. I am confused why Rudy Luther did not have the foresight to want more business and offer some reparation for the delay in taking possession With my gas card came a very short incomplete sentence note of apology.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Poor experience again.

    Years ago I bought a Rave 4 from this dealership however when the time came to replace the Rave 4 we were shocked. We were set on buying a brand n...


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    Years ago I bought a Rave 4 from this dealership however when the time came to replace the Rave 4 we were shocked. We were set on buying a brand new Venza from this dealership. I checked on line to find average trade in values. What a shock to find out this dealer offered us thousands of dollars less that 5 other dealers. Needless to say we walked out without buying. We did buy new the very next day from another dealer. My second and last experience with this dealer was when I was looking for a used pick up truck. I found one on line at at this dealership. I called and told the rep I was interested and would be in that afternoon as I was coming from a distance away. A half hour before I arrived I called again and said I was half an our out. I was told the rep I talked to earlier left for the day and transferred me to another rep. We talked a bit about the truck but upon my arrival I was told the truck had been sold the day before. I will never, never, do business with this dealer nor will I refer this dealer to anyone.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • disappointing 45,000 service experience

    I dropped off my car at Rudy Luther Toyota in Golden Valley for its recommended 45,000 mile maintenance. This includes things like the inspection ...


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    I dropped off my car at Rudy Luther Toyota in Golden Valley for its recommended 45,000 mile maintenance. This includes things like the inspection of the brakes, fluid levels tire rotation etc. Following the service they park the cars in one of their lots outside which means they have to drive the car following its servicing. When I started up the car the tire pressure low indicator was on. I drove back into the service area where they verified there was an issue. They added air to each tire resolving the problem. The service tech missed this ? After returning home I was refilling my wife’s wind shield washer reservoir and out of curiosity I checked mine. Well it was low thus I had to add solution to the reservoir. This was supposed to be taken care of as part of the 45,000 service ? So with these items missed I thought it best to review my service invoice. Sure glad that I did. On the invoice was a charge for an oil change labor parts etc. This is not part of the 45,000 mile maintenance. As I have synthetic oil and am not scheduled for this until 50,0000 miles. I called Rudy Luther Toyota they pulled up the invoice and explained to me the oil was not changed. It appeared on the invoice due to a “computer glitch”. They said they would credit my charge card for the oil. Believe me I will verify this when my credit card statement arrives. After I hung up I thought they should refund the oil change labor charge also, I should have called them back but ….but I didn’t at this point I was exhausted and just gave up.. Will I go back in the future to Rudy Luther for service ? Would you ?

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great sales and disappointing service

    My sales person was friendly, capable and solution oriented. She went out of her way to answer questions and get me fair pricing. I would buy from...


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    My sales person was friendly, capable and solution oriented. She went out of her way to answer questions and get me fair pricing. I would buy from her again. I was a little surprised no one mentioned an extended warranty, which I might have purchased. I returned to have an issue on the car looked at and the service department staff said the problem was not fixable, along with some other misinformation. So, I googled the problem and found the solution myself. I will be taking it to another Toyota dealer for repair, miles out of my way, because I want a repair person working on my car that knows the problem and how to fix it. I now have a trust issue with the service department at Rudy Luther Toyota. Repair people should always know more than the customer when it comes to fixing their car brand.

    Shopped for a new car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Rudy Luther Toyota Scion Experience

    I e-mailed the dealership to tell them when we would be coming for a test drive. A salesperson had been assigned and the car was waiting outside t...


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    I e-mailed the dealership to tell them when we would be coming for a test drive. A salesperson had been assigned and the car was waiting outside the door. Both the salesperson and the business office were efficient and friendly. There was absolutely no pressure. We were asked if we were interested in an extended warranty or other options, and when we declined, they were never mentioned again. I hate buying cars, but this was almost a pleasant experience.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Everything went fine

    The interaction with the internet salesperson went well. Didn't have a lot of time for me at the show room as it seems he was doing the work of th...


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    The interaction with the internet salesperson went well. Didn't have a lot of time for me at the show room as it seems he was doing the work of three people. The other internet salesperson was busy discussing his fantasy football team draft. The car was cleaned up very well, inside and out, and I was very happy with it. The only thing I can complain about is the fact it took three repeated requests to get the car filled with gas before I left the lot. Each person told me it was done, when it fact it never was. Had to go back after closing to get a salesman to take me to a gas station to fill it up.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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