CarMax Hartford

Had a great buying process until it came to paying for some accrued interest on a trade in. The salesman, Chris Jensen had not been clear that I had to pay with cash or a debit card, so when it came time to pay the fee, I offered a credit card but was told that it had to be cash or debit. I did not have enough funds in my bank account to pay for the fees to which the salesman immediately became irritated and stated that he would think someone driving the car I did would have enough money in this bank account to pay for the fees. He also began sighing deeply and when he brought me to an atm, came inside to watch me, which was very uncomfortable and inappropriate. There was no apology for this behavior.

Went in to look for a used car. Salesman was not pushy. Found what I was looking for and immediately walked us out to the car and offered a demo ride. Also offered to get another one I was potentially looking at shipped to local dealer for my review. I did not purchase from them but based on my experience I will definitly go back in the future.

buying was easy, polite and friendly staff, then after about 2 weeks I noticed alignment, I had to bring in for the 2nd key because when I purchased they didn't have a spare...then brought in for trim that was missing on door handle and alignment..had appointment...they kept for 6 days to "get trim piece"...my car was mine for a month and I haven't been able to drive for a week....I finally get my car back..before I left the lot I checked the car, the trim was fixed..once I was home and tried to go out to dinner with my son that I realized the back door (that they fixed the trim on) won't open.