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Reviews

Average Ratings

4.0
Average based on 6 reviews
  • Poor experience!!

    Had a great buying process until it came to paying for some accrued interest on a trade in. The salesman, Chris Jensen had not been clear that I h...


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    Had a great buying process until it came to paying for some accrued interest on a trade in. The salesman, Chris Jensen had not been clear that I had to pay with cash or a debit card, so when it came time to pay the fee, I offered a credit card but was told that it had to be cash or debit. I did not have enough funds in my bank account to pay for the fees to which the salesman immediately became irritated and stated that he would think someone driving the car I did would have enough money in this bank account to pay for the fees. He also began sighing deeply and when he brought me to an atm, came inside to watch me, which was very uncomfortable and inappropriate. There was no apology for this behavior.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Enjoyable to deal with

    Went in to look for a used car. Salesman was not pushy. Found what I was looking for and immediately walked us out to the car and offered a demo r...


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    Went in to look for a used car. Salesman was not pushy. Found what I was looking for and immediately walked us out to the car and offered a demo ride. Also offered to get another one I was potentially looking at shipped to local dealer for my review. I did not purchase from them but based on my experience I will definitly go back in the future.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • service?

    buying was easy, polite and friendly staff, then after about 2 weeks I noticed alignment, I had to bring in for the 2nd key because when I purchas...


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    buying was easy, polite and friendly staff, then after about 2 weeks I noticed alignment, I had to bring in for the 2nd key because when I purchased they didn't have a spare...then brought in for trim that was missing on door handle and alignment..had appointment...they kept for 6 days to "get trim piece"...my car was mine for a month and I haven't been able to drive for a week....I finally get my car back..before I left the lot I checked the car, the trim was fixed..once I was home and tried to go out to dinner with my son that I realized the back door (that they fixed the trim on) won't open.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great overall experience

    I purchased a 2009 Nissan Rogue on 10-11-12. It was an easy, actually fun experience. The sales man was not pushy, it was an easy process and ever...

    Dealer Response

    Hi Ali! We are so glad that you had an awesome experience with us. Thank you for taking the time to let us know about your car buying experience. ...


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    I purchased a 2009 Nissan Rogue on 10-11-12. It was an easy, actually fun experience. The sales man was not pushy, it was an easy process and everyone was very helpful. I love my new car. I would recomend carmax to anyone who wants a stress free car buying experience.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Hi Ali! We are so glad that you had an awesome experience with us. Thank you for taking the time to let us know about your car buying experience. Enjoy your new ride! ~kelsey


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  • Not Happy

    I may have bought a car, but I havent gotten to drive it yet. And I have sat next to other customers who are red in the face screaming that the we...

    Dealer Response

    We are concerned with your review. Please consider calling our Customer Relations team at 800-519-1511 to see how they can help you. Thanks for yo...


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    I may have bought a car, but I havent gotten to drive it yet. And I have sat next to other customers who are red in the face screaming that the were sold a LEMON car. I want my money back

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
    6 people out of 9 found this review helpful. Did you?
    Dealer Response

    We are concerned with your review. Please consider calling our Customer Relations team at 800-519-1511 to see how they can help you. Thanks for your review.


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  • GGRRR!!!

    WORST car buying experience EVER in my LIFE!!! Notice I clicked YES to buying a car.. I may have bought the car, but I have YET to drive it for mo...

    Dealer Response

    We're sorry to hear about your experience. Would you consider giving our Customer Relations team a call at 800-519-1111? We would love to hear mor...


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    WORST car buying experience EVER in my LIFE!!! Notice I clicked YES to buying a car.. I may have bought the car, but I have YET to drive it for more than 2 days.. It's been over a month and I still dont have my car. I am going to get my money back

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
    3 people out of 5 found this review helpful. Did you?
    Dealer Response

    We're sorry to hear about your experience. Would you consider giving our Customer Relations team a call at 800-519-1111? We would love to hear more about your situation. Thanks for the review.


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