We recently purchased a 2011 SRX from Key Cadillac. Julie S. was our salesperson and was wonderful to work with!! She was up-front with us and answere...d our many questions, pulling documentation as requested. On the day that we took ownership of the "caddie", Julie sat with us and helped us program the many options the vehicle has. She made sure the car was spotless, detailed and had the winter floor mats in it. Later in the week she made a call to see if everything was okay and if the garage door opener worked. She arranged to have Dave from the shop, come out when the license plates were in to put them on and program the garage door opener for us. Dave came out cheerfully and quickly took care of that business. My husband and I really appreciate the wonderful service. Their facilities are clean and comfortable. We were treated with respect by all the sales people and business staff there.
Had a medical emergency to deal with and was told not to worry about the loaner that I was driving and to take care of my family member. Mary is an in...credible asset for Key Cadillac.
Everything from making a deal and the first service on our 2017 XT5 has been very professional. This dealer and their staff are pleasure to deal with,... and we would recommend them to everyone we know.
Was very pleased with the greeting and service we received when we were at Key Cadillac. They vacuumed out our SRX and covered the seats all before ta...king to do the service required all things we hoped for when servicing at a Cadillac dealer, great job Key Cadillac you met and even exceeded our expectations. Thank you.
Decided on a different car but the customer service and follow up from Penny was appreciated.
Always AWESOME service! Always purchase our vehicles from Key Cadillac. They ROCK!
Form the moment I walked in the door I felt taken care of. I was asked if I needed any help, I was offered water coffee. Mary in the service departmen...t was so nice and knowledgable, she helped me schedule the appointment to showing me where every thing was. Every thing was top of the line. I will be back for sure.
I appreciate the attention to detail and knowledgeable service staff.
Make you feel at home, I've purchased three vehicles from Key Cadillac, will continue to return and have service done at this location. Like the folk...s here. If you're looking for a Cadillac, you might want to stop here.
I get the 'Red Carpet' treatment every time I bring my car in for service!