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Reviews

Average Ratings

4.9
212 lifetime reviews.
  • Happy 1st time Cadillac Owners

    We recently purchased a 2011 SRX from Key Cadillac. Julie S. was our salesperson and was wonderful to work with!! She was up-front with us and ans...


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    We recently purchased a 2011 SRX from Key Cadillac. Julie S. was our salesperson and was wonderful to work with!! She was up-front with us and answered our many questions, pulling documentation as requested. On the day that we took ownership of the "caddie", Julie sat with us and helped us program the many options the vehicle has. She made sure the car was spotless, detailed and had the winter floor mats in it. Later in the week she made a call to see if everything was okay and if the garage door opener worked. She arranged to have Dave from the shop, come out when the license plates were in to put them on and program the garage door opener for us. Dave came out cheerfully and quickly took care of that business. My husband and I really appreciate the wonderful service. Their facilities are clean and comfortable. We were treated with respect by all the sales people and business staff there.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Joni P

    Decided on a different car but the customer service and follow up from Penny was appreciated.


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    Decided on a different car but the customer service and follow up from Penny was appreciated.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Always AWESOME service!

    Always AWESOME service! Always purchase our vehicles from Key Cadillac. They ROCK!


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    Always AWESOME service! Always purchase our vehicles from Key Cadillac. They ROCK!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Key Cadillac is the place to go

    Form the moment I walked in the door I felt taken care of. I was asked if I needed any help, I was offered water coffee. Mary in the service depar...


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    Form the moment I walked in the door I felt taken care of. I was asked if I needed any help, I was offered water coffee. Mary in the service department was so nice and knowledgable, she helped me schedule the appointment to showing me where every thing was. Every thing was top of the line. I will be back for sure.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Dealership

    I appreciate the attention to detail and knowledgeable service staff.


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    I appreciate the attention to detail and knowledgeable service staff.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Frank White

    Make you feel at home, I've purchased three vehicles from Key Cadillac, will continue to return and have service done at this location. Like the ...


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    Make you feel at home, I've purchased three vehicles from Key Cadillac, will continue to return and have service done at this location. Like the folks here. If you're looking for a Cadillac, you might want to stop here.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent Service Experience!!!

    I get the 'Red Carpet' treatment every time I bring my car in for service!


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    I get the 'Red Carpet' treatment every time I bring my car in for service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Fabulous Purchasing Experience!

    I had a fabulous overall purchasing experience at Key Cadillac. I attribute my extremely positive purchasing experience to the experienced team of...


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    I had a fabulous overall purchasing experience at Key Cadillac. I attribute my extremely positive purchasing experience to the experienced team of professionals who assisted me throughout the process. I am a single parent with an extremely hectic work schedule and very little time to spare so I was very appreciative that Tom and Quentin were able to efficiently locate the vehicle I desired (Platinum Escalade Black/Black), assist me in trading my current vehicle, assist me in purchasing the new vehicle and having the new vehicle detailed and ready to go within a two hour time period. I drove into the dealership at 3:30pm on a Friday and left the dealership two hours later in my new vehicle by 5:30pm. Tom and Quentin are top notch professionals who truly care about their customers. Tom and Quentin made purchasing a new vehicle an easy stress free process for me and I feel confident in highly recommending Key Cadillac - especially Tom and Quentin!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Satisfied

    I am very satisfied with my experience at Key Cadillac. Had my car serviced and spent time chatting with other Cadillac owners while I waited. The...


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    I am very satisfied with my experience at Key Cadillac. Had my car serviced and spent time chatting with other Cadillac owners while I waited. The whole experience was professional and friendly. I will continue to bring my car in for service. The only thing I would like to see changed is that the $75 I was charged to have my car looked at would then be negated if I decide to have the work done at your dealership, which was not the case. But overall thank you for your help

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Outstanding service experience at Key Cadillac...

    Every aspect of my service experience was superb! From the knowledge, professionalism and friendliness of the service advisor, to the outstanding...


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    Every aspect of my service experience was superb! From the knowledge, professionalism and friendliness of the service advisor, to the outstanding perfection of the repairs made on my ATS. I've had numerous BMW's, and I've never received this level of service from any BMW dealership. My car was returned to me with every repair completed perfectly; and having been an OEM automotive engineer for 20 yrs., I am extremely picky.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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