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Key Cadillac

(510 reviews)

Reviews

(510 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Key Cadillac from DealerRater.

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Vehicle purchase

We had the pleasure of working with Daniel for the purchase of our used vehicle. He was very knowledgeable, patient, kind, and respectful with no pressures with the sale. It is rare that one gets that combination when purchasing a vehicle. He regularly communicated with us as the process progressed and was always available for any questions or assistance!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Glennis and Denny, I really appreciate you taking the time to leave a review about your experience at Key Cadillac. I am glad to hear that you felt the Key Cadillac team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300

The Twin Cities' Best Dealership!

No gimmicks! That's what I love about Key Cadillac. Straight forward and honest, unlike so many "superstore" dealerships in the cities. Brian Thoresen was patient and worked hard to find the perfect vehicle for me. He also took the time to explain all the features and even help with getting my phone synced. Anthony Aboukhalil in Finance was a pro: he was quick and offered all of the warranty options without being pushy. What a great team! I'll be back the next time my wife or I are shopping for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to write about your experience with us, Frank! At Key Cadillac, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact me if there is anything else I can do for you. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300

Used vehicle purchase

We just purchased a used vehicle from Key and the service was exceptional they were really easy to work with and we’re not pushy. We will buy another vehicle again from them. Daniel was great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the wonderful review, Courtney! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300

Great Experience and Helpful Employees

My wife and I just bought a new escalade and we had an amazing experience with Daniel Zogaa Jr. I highly recommend him because he is a very professional and helpful person

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Customer Service

Anthony from Key Cadillac was awesome! We have bought vehicles in the past from Key Cadillac. After our salesperson left, we tried other dealerships. Anthony, from Key, reached out and followed up and worked with us to find a new lease for my wife's 2020 XT4. Anthony was courteous, friendly and professional. Thanks Anthony and Thanks Key Cadillac!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us, John! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300

Daniel Zooga, Jr. - Exceptional Service

Our experience with Daniel Zogaa, Jr., was exceptional. He was very knowledgeable from an industry perspective and knew all aspects of the XT4 we bought which proved to be invaluable. We had additional detailing done on our vehicle, and because of his aforementioned experience, he was able to give us the industry knowledge we needed to make our car experience enjoyable. On several occasions regarding the time line to completion of our vehicle he gave excellent status updates which we much appreciated. His customer service was exceptional. As continued repeat car purchasers of Key Cadillac, we would highly recommend this dealership and Daniel Zogaa.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for this excellent feedback and your very kind recommendation of our dealership, Kent and Angela. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300

The experience is excellent every time we go!

Excellent experience every time. We have been going to key cadillac for years. Would recommend to everyone. They are fast, have great lease deals, and always put the customer first. Key Cadillac is the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your feedback as well as your loyalty, Kate. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300

Great service with Daniel Zogaa!

Such an amazing experience at Key Cadillac with Daniel Zogaa! The service I received as a disabled woman was impeccable, and put all my worries at ease. He prioritized finding me the perfect vehicle with all the safety features that I wanted. Highly recommend working with Daniel at Key Cadillac, it was the best service I’ve had out of any dealer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this amazing review, Mekayla! We really appreciate your business. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300

Fantastic experience always

This was my third vehicle from Key and the experience is always great. I have had Brian help me with the last two of my purchases and he always is a pleasure to deal with. Can't say enough good things about both the sales team and the service department, they are top notch. I highly recommend Key Cadillac!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300

Great experience!

I was shoping for a new vehicle and knew that I wanted to test drive one of their SUVs. Felix was very helpful showing me the CT4. There was no pressure from him which made the process very comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your car-buying experience with us! We're thrilled to hear that you had a positive experience at Key Cadillac and that Felix provided you with exceptional customer service. We understand that car buying can be a stressful experience, which is why our team works hard to ensure that our customers feel comfortable and not pressured to make a purchase. We'll be sure to pass on your kind words to Felix. Thank you for your recommendation and for choosing Key Cadillac for your vehicle needs. If there's anything else we can assist you with, please don't hesitate to reach out to us. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300