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Reviews

Average Ratings

4.8
1226 lifetime reviews. Includes reviews of Luther Brookdale Toyota from DealerRater.com
  • Needed a car ASAP

    My Hyundai Accent completely died on me in the beginning of the work week. I needed a vehicle right away seeing as I had a new job. I seen a few c...


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    My Hyundai Accent completely died on me in the beginning of the work week. I needed a vehicle right away seeing as I had a new job. I seen a few cars online that I like and decided to go test drive. After test driving my top pick I was about 75% sure I was going to buy it but when the salesman who was helping me showed me the same car in better condition (exterior, interior and mileage) but $3,000 cheaper I was SOLD! I drove off with it about 30-45minutes later

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Really impressed with these folks!

    A great buying experience. Ryan in sales helped me identify the RAV4 that would work best for me (2017 RAV4 XLE Hybrid). I'm so glad he did. Sales...

    Dealer Response

    Reed, we're so very pleased to hear about your great experience with Ryan and our dealership as a whole. The RAV4 XLE Hybrid is such a wonderful v...


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    A great buying experience. Ryan in sales helped me identify the RAV4 that would work best for me (2017 RAV4 XLE Hybrid). I'm so glad he did. Sales staff, managers and finance folks were all extremely polite and responsive. I shopped 7 different dealers in two states and am confident I got the best deal as well as the best service possible. I'm getting 38 mpg in the city and turning heads - couldn't be happier.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Reed, we're so very pleased to hear about your great experience with Ryan and our dealership as a whole. The RAV4 XLE Hybrid is such a wonderful vehicle-we're thrilled you two found each other! If you need anything else more down the road, just know that we'll be here to assist in anyway that we can.


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  • Great Service, got exactly what I wanted

    Excellent Dealership. Patient salesperson took the time to educate me on the different models. Finance department beat the offer that I receiv...

    Dealer Response

    Terry, we're so pleased to hear about your great recent experience with us! If you need anything more down the road, just know that we'll be right...


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    Excellent Dealership. Patient salesperson took the time to educate me on the different models. Finance department beat the offer that I received on pre-approval with my bank. Love the car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Terry, we're so pleased to hear about your great recent experience with us! If you need anything more down the road, just know that we'll be right here to assist.


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  • Bought toyota highlander 2017

    The sales representatives are amazing! Process was easy than I expected! Keep it up!

    Dealer Response

    Wesley, thanks so much for sending us your feedback on your recent sales visit! If you need anything else at all down the road, we hope that you c...


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    The sales representatives are amazing! Process was easy than I expected! Keep it up!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wesley, thanks so much for sending us your feedback on your recent sales visit! If you need anything else at all down the road, we hope that you can turn to us again. All the best for now!


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  • New 2017 RAV4
    April 29, 2017

    Long time customer of Brookdale Toyota and Toyota City. Received fair trade in value. Enjoyed working with Chris and Abdi. Chris really worked har...

    Luther Brookdale Toyota

    We're so pleased to hear about your great experience with Chris, Abdi and our Luther Brookdale team as a whole. As a long time customer, we're so ...


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    Long time customer of Brookdale Toyota and Toyota City. Received fair trade in value. Enjoyed working with Chris and Abdi. Chris really worked hard to close the deal. Appreciate the effort and courtesy to both my wife and I.

    Does recommend this dealer
    Luther Brookdale Toyota

    We're so pleased to hear about your great experience with Chris, Abdi and our Luther Brookdale team as a whole. As a long time customer, we're so happy that you continue to keep coming back and proving your loyalty. If you need anything else moving forward, we're just a short drive away. Have a great rest of the week and more!


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  • Super easy
    April 27, 2017

    Buying a new 4 runner was a Great experience. No pressure sales environment and very fair to work with on price and trade in. Overall I would reco...

    Luther Brookdale Toyota

    We're so pleased to hear that your 4Runner purchase with Nick went so smoothly! We'll be sure to pass on these kind words his way. If you need any...


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    Buying a new 4 runner was a Great experience. No pressure sales environment and very fair to work with on price and trade in. Overall I would recommend in a second.

    Does recommend this dealer
    Luther Brookdale Toyota

    We're so pleased to hear that your 4Runner purchase with Nick went so smoothly! We'll be sure to pass on these kind words his way. If you need anything else down the road, we'll bet sure to be here for you. All the best for now and happy travels!


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  • Always a good experience!
    April 25, 2017

    Bill Q. did an exceptional job working with me on the numbers. He is really sharp when it comes to figures and he had a great attitude and answer...

    Luther Brookdale Toyota

    We're so pleased to hear about your great experience with your brand new 2017 RAV4 LTD! When you have Bill and the rest of our staff at the helm, ...


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    Bill Q. did an exceptional job working with me on the numbers. He is really sharp when it comes to figures and he had a great attitude and answered all my questions. He was able to find right away the vehicle that I was interested in. In fact, I originally didn't plan on buying that day but Bill made it seem like it was a good time to do so, and I agree. I would recommend Bill Q. for anyone looking for a new vehicle. Because I was going from a 2003 Solara to a 2017 RAV4 Ltd., the electronics and all the bells and whistles were quite overwhelming. Bill did a great job getting my Entune system set up and answering questions. I felt like there was so much to learn or know about. The only glitch was figuring out how to set the level of the lift door...with some research on Bill's part we finally figured it out. I think that someone like me getting a new vehicle, especially after all these years, a little more detail in the explanations of the vehicle would be helpful. I'm not saying Bill didn't do a great job but I think that Toyota should make sure their sales personnel are really very familiar with all the options in the vehicles. I am grateful for the time that Bill Q. spent with me and I truly appreciate his willingness to put up with my lack of knowledge of all the options and how to use them. I would recommend him to anyone that I know.

    Does recommend this dealer
    Luther Brookdale Toyota

    We're so pleased to hear about your great experience with your brand new 2017 RAV4 LTD! When you have Bill and the rest of our staff at the helm, you know that you're in good hands. If you need anything else more down the road, just let us know how we can help! All the best for now.


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  • Customer service is the most important.

    I hadn't originally planned on purchasing when I stopped to shop on April 21 but after meeting with Bill Quaday, he found the vehicle I was lookin...

    Dealer Response

    We're so pleased to hear about your recent experience with Bill and our dealership as a whole! The 2017 RAV4 LTD is such a wonderful vehicle and w...


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    I hadn't originally planned on purchasing when I stopped to shop on April 21 but after meeting with Bill Quaday, he found the vehicle I was looking for and with 0% interest offered, I decided to buy that day. Bill really did a great job putting the figures together for me and the rest of the buying process went smoothly with just a few waiting times for a couple of steps with other staff. I have serviced my 2003 Solara with Luther Brookdale Toyota for about 12+ years and their service department and customer service has always been top notch. I look forward to working with everyone again. Also, Bill Q. took a good amount of time showing me many of the features of my new RAV4 Ltd. because it was truly an "electronics overload" for me going from a 2003 Toyota Solara to a 2017 RAV4 Ltd. Thanks again for a great experience. I would send friends and family to this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so pleased to hear about your recent experience with Bill and our dealership as a whole! The 2017 RAV4 LTD is such a wonderful vehicle and we're glad that you already feel the same on your end. If you need anything else at all down the road, just know that we'll be sure to be there for you. All the best for now!


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  • A pleasant experience
    April 24, 2017

    Shopping for a car can be confusing and a bit of a pain. Bobby D made it pleasant. He, and all the rest of the folks were always pleasant and co...

    Luther Brookdale Toyota

    George, thanks so much for the great, positive review on your experience with Bobby and our dealership as a whole! It's customers like you that tr...


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    Shopping for a car can be confusing and a bit of a pain. Bobby D made it pleasant. He, and all the rest of the folks were always pleasant and courteous. More than that, they listened to my concerns and questions, and did not try to "sell" me in any way. The information they provided was always right right on and accurate. When we made the deal it was fair!!

    Does recommend this dealer
    Luther Brookdale Toyota

    George, thanks so much for the great, positive review on your experience with Bobby and our dealership as a whole! It's customers like you that truly make it all worth it here at Luther Brookdale. If you need anything else down the road, just know that we'll be ready to assist in any way. All the best for now!


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  • Helpful and attentive
    April 20, 2017

    Bobby was great to work with! We hit a snag with the car I was trading but he worked with us to get it all figured out. He listened to what we wan...

    Luther Brookdale Toyota

    Ben, thank you so much for the great review of Bobby D and our dealership as a whole! If you need anything at all down the road, just know that we...


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    Bobby was great to work with! We hit a snag with the car I was trading but he worked with us to get it all figured out. He listened to what we wanted in an SUV and came back with the perfect car and then a great deal. We couldn't turn it down!

    Does recommend this dealer
    Luther Brookdale Toyota

    Ben, thank you so much for the great review of Bobby D and our dealership as a whole! If you need anything at all down the road, just know that we're only a short drive away to help in any way that we can. Here's to a great rest of the year and more.


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