Judging from my experience here, Enterprise is not ready to get into the car selling business. The cars are not ready for sell and yet they push to get the sell done. The car I bought did not have the owner's manual nor both keys when they were already pushing to sell it. I was called and told it was ready to pick up and the car had not been cleaned properly let alone detailed, as I was told it would be. I finally got the extra key and it as been two months and I still don't have the manual. I had to takethe car back to have somethnglooked at and I was the one that ended up taking it to a dealer to get it repaired. Enterprise should have taken care of this and given me a loaner, if necessary. The only good thing was that they paid for the repair. This whole buying experience is sad considering Enterprised owned the car as a rental before selling it. You would think they would have everything that comeswith the car when it was bought new. I don't think they are ready to get into the car selling business. They need to stick with renting.
Hi DW, Thanks for reaching out to us to allow us to better the experience for all shoppers. We would like to address this issue with senior management and make sure we get you an owner's manual. Could you please email me at firstname.lastname@example.org with your name and email? Thanks - Keri
I located the vehicle I was interested in through cars.com. I emailed the dealer to verify the car was still available and make arrangements to test drive it. The dealer's representative confirmed the above and gave me the name of another customer service representative to speak with if she was tied up when I got there. She met me, had the car ready for a test drive, and took me for the test drive. She had my vehicle appraised and gave me a quote before I had to leave for a meeting. She followed up with me, took my counter offer to the manager and called me back with an acceptance.
This is Marianne from Enterprise Car Sales. Thanks so much for your purchase and for your review!