CarMax Columbus Easton

Went to dealership on a Saturday afternoon and a gate/barrier prevented getting to the majority of cars on their lot. I wanted to look at the vehicle without being hassled by a sales person. We did not stay and did not return.

i bought a VW jetta 2 weeks ago and its nothing but problems. The car salesman brain bishop ignored my calls and blew me off. poor follow up after sale. they just want your money like everyone else. sad

I never heard a word from this dealership. Never tried to reach out to me at all.

Purchased a car online, had it shipped to this location. Bad idea. Emails sent to my husband and we aren’t even linked on CarMax or financing it together. I should say email. They sent one saying car would be ready for a test drive and have a date 3 weeks after it arrived. I emailed and messaged 5 times asking about this. No response. No communication at all from dealership. I guess they don’t want to sell cars. Went to a different lot and purchased a brand new one in 20 minutes. Don’t go here. We did buy a car from the other Columbus location once, very positive experience there. So I am assuming it’s lack of management as this location.

When I really needed help no one was there to help. There were several cars I had interest in but couldn't get anyone to answer my questions. When it's only your second time buying a car, there are lots of questions that need answering. No help.

Online sales started out great, which should have been my first clue. Got approved for a cute little car, paid $99 delivery fee and anxiously waited. A week later, got the text the car arrived at Easton, then set up home delivery then it fell apart. Clerical errors, couple of failed ID checks, three missed appointments, and turns out, if I didn't pay for an Uber to get up there, no car. After leaving a negative review, a manager called to fix the problem a week later. Then they requested paystubs, references, another ID check, I was done. Just bad experience and I lost $99. Do not recommend.

With less then two thousand miles and three months the Suspension broke into almost causing me my life. Carmax said suck it up buttercup !

I am so surprised that a business would not return a call from a new customer. Got my new Mercedes home to realize there were NO FLOOR-MATS. Have called Hannah, my salesperson, several times, left messages, and have not heard one word back. They have my money now, and that's clearly all they care about!!

I got preapproved foubs the vehicle I wanted online and had it shipped to the Morse Road location. I have had absolutely no priblem qith my car since I bought it last year. It was clean inside and out and the service was awesome. When i go to buy another vehicle I will return. I will recommend them also. GREAR JOB!!!

Made an appointment so I could be quick. I show up and the guy who's been emailing me didn't even come in today. They found me a guy who was nice enough but he said I had to wait in line even though I made an appointment. I said can I leave a number and come back later. They said I should wait thirty minutes. Forty five minutes later I'm told another thirty.