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Reviews

Average Ratings

4.7
Average based on 14 reviews.
  • Great dealership with a fantastic staff!!

    Comments: To the staff of L.A. Auto Star; I would like to apologize for not getting back in touch with you about the 2004 Nissan Truck you had for...


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    Comments: To the staff of L.A. Auto Star; I would like to apologize for not getting back in touch with you about the 2004 Nissan Truck you had for sale. It was the truck I really wanted, but buy the time I talked my to wife about coming down it had sold. All the information I ask for about the truck you staff supplied. Marina was a great sales person and I"m sorry I did not get back her sooner. In my humble opinion, the people at L.A. Auto Star were very courteous and respectful, something you very rarely find at most auto dealerships today. I would highly recommend your dealership to anyone who is looking for that perfect auto and a friendly, courteous atmosphere. Again, I would like to thank all the staff at L.A. Auto Star, for your professionalism and all that you have done for my wife an I. Respectfully Yours; Garry M.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Unpleaseant

    I had been to LA Autostar searching for a Jeep twice and my experience isn't that pleasant. The first time was better, because we interacted with ...

    Dealer Response

    Every employee here, at LA Auto Star is a PRO CUSTOMER - whether customer is right or wrong (both happen, we are just humans). Here is a one star ...


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    I had been to LA Autostar searching for a Jeep twice and my experience isn't that pleasant. The first time was better, because we interacted with a Lady in there.. the second time was like you walk into the store and they did not seem to be inviting. The dealer wasn't even bothered in pleasantry greetings, ask alone take a seat. After a test drive we weren't even invited inside to discuss further on a deal! Not sure how that attitude attracts customers. I din't feel like going back to make a deal.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Every employee here, at LA Auto Star is a PRO CUSTOMER - whether customer is right or wrong (both happen, we are just humans). Here is a one star review...very unfortunate. Definitely teaches us something every time, but at the same time helps our future customers. It all comes down to very large discounts. Anybody who owned a business at one time or another knows there is only so much you can discount your product...If we want to stay in business, and we do, we can not discount cars thousands of dollars! In this situation you, Amrth came back from a test drive liking the vehicle, and offered us $3,500 less then asking price for a high demand, one owner Jeep Wrangler we just added to our nice collection of Jeeps. As for your first visit, when we stayed AFTER HOURS just for you, I wish you left us a positive review. Although you were asking us to trade your vehicle for a full retail value, we took our time to talk to you not just about purchase/trade process, but also gave you valuable suggestions about repairing issues your vehicle had, and educated you on transferring extended warranty you had to a person you will be selling your BMW to. Should you decide to come back, we are here to help.


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  • LA Auto Star

    Great customer service, Great Prices, Always on time.


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    Great customer service, Great Prices, Always on time.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • One of the finest dealerships I ever dealt with!!

    Comments: To the staff of L.A. Auto Star; I would like to apologize for not getting back in touch with you about the 2004 Nissan Truck you had for...


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    Comments: To the staff of L.A. Auto Star; I would like to apologize for not getting back in touch with you about the 2004 Nissan Truck you had for sale. It was the truck I really wanted, but buy the time I talked my to wife about coming down it had sold. All the information I ask for about the truck you staff supplied. Marina was a great sales person and I"m sorry I did not get back her sooner. In my humble opinion, the people at L.A. Auto Star were very courteous and respectful, something you very rarely find at most auto dealerships today. I would highly recommend your dealership to anyone who is looking for that perfect auto and a friendly, courteous atmosphere. Again, I would like to thank all the staff at L.A. Auto Star, for your professionalism and all that you have done for my wife an I. Respectfully Yours; Garry M.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • LAautostar exceeds expectations

    My wife wanted a newer car and had particular model, exterior/interior colors, and specific features in mind. We bought cars from LAautostar befor...


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    My wife wanted a newer car and had particular model, exterior/interior colors, and specific features in mind. We bought cars from LAautostar before and had great experience. I contacted the dealership about our wish list vehicle. In less than 24 hours the exact match to our wish list has appeared at the LAautostar lot. The car was absolutely beautiful. Also when we contacted LAautostar we already had preapproved loan from our bank. LAautostar on the spot found us the lender offering half the rate we received from our bank. This was exceptional car buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Thanks for the good treatment.

    This is a letter that I wrote to Rodi: Hello Rodi, Thank you for being not only efficient, but also so nice. I'm writing to say that I won't be bu...


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    This is a letter that I wrote to Rodi: Hello Rodi, Thank you for being not only efficient, but also so nice. I'm writing to say that I won't be buying the Toyota Sienna as planned because my "Friends & Family Network" just came through for me. And, I was made an offer that I just could not refuse. Nevertheless, my wife and I both wanted to express our thanks. We'll surely recommend you to our friends, too. Sincerely, Bob Butler

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Awesome!

    xceeded expectations. Very courteous and down to earth staff with valuable knowledge of every aspect of buying used. I brought my wife and three y...

    Dealer Response

    You, guys, are AWESOME! It was a real pleasure working with you! Remember, we are here for you whenever you need us. Keep in touch, and check out ...


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    xceeded expectations. Very courteous and down to earth staff with valuable knowledge of every aspect of buying used. I brought my wife and three year old son with me and they made them feel very comfortable. Gilbert was a great pleasure to deal with and everyone worked together to give me the best bang for my buck. Do yourself a favor, when buying used, give this dealership a chance. You will not be dissapointed!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    You, guys, are AWESOME! It was a real pleasure working with you! Remember, we are here for you whenever you need us. Keep in touch, and check out our web site if you, or any of your friends and family need ANY vehicle, or just a friendly assistance regarding any automobile related decisions. www.laautostar.com


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  • Good People!!!!

    My first car was from here, my mother purchased it cash money for me. My second car I went to another dealer and they were pretty decent but now t...


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    My first car was from here, my mother purchased it cash money for me. My second car I went to another dealer and they were pretty decent but now that I am in the hunt for a car and my credit is shot I didn't think anyone could help me. I called and they got me in touch with a bank who financed me, they are working on the payments that I want to pay and they even helped me deal with the trade in of my current car. I am very pleased with the service I am getting and I know if this car is anything like my first car it will last me for as many years as that one did.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great! Thanks for the deal on my new truck!!

    After I was in a wreck, I needed a new vehicle, and got a great deal on a used Toyota Truck. Thanks, Marina!


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    After I was in a wreck, I needed a new vehicle, and got a great deal on a used Toyota Truck. Thanks, Marina!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • My past, current and future go to car dealer

    When several years ago I needed a car, my friend recommended me to go to LA Autostar. He purchased cars from them before and was very happy. I was...


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    When several years ago I needed a car, my friend recommended me to go to LA Autostar. He purchased cars from them before and was very happy. I was looking for specific model, which dealer did not have on the lot. In less than a week they had 3 cars of this model on the lot for me to choose from, priced below anywhere else I looked. Years later I still drive this car with no issues. When my mother needed a car I refered her to LA Autostar. She was very happy with the deal she got. She also has this car for a few years now, trouble free.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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