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TL;DR This dealership is filled with unprofessional employees who curse and throw papers rather than negotiate. They do not follow through on written promises... and lie perpetually. Even their management refuse to apologize or fix obvious mistreatment of patrons. AVOID AT ALL COSTS! Do your car buying elsewhere. Below is selected text from an email I sent to the owner of the company, Bob Pitre, in hopes that he would remedy the mistreatment my family and I were subjected to: I bought a Kia Niro from Pitre Kia around Thanksgiving of last year. I was very happy with the deal. I liked the car, and I felt like the price was fair and the process pleasant. Unfortunately, the Niro was totaled in a rear end collision about 3 weeks after we purchased the vehicle. My wife and I decided to try to make a deal on another new car with Pitre Kia. We came within $500 dollars of a deal on another Niro, but we couldn't come to terms. Normally, that would not bother me: it's just business. However, one of the sales managers, Bob Higginbotham, was overtly rude during the process. He laughed at my good faith offers, and when it became clear we would not come to an acceptable deal for both sides, he literally threw the paper with the offer on it at me. I was stunned, but willing to try to make a deal on another vehicle, When Bob finally came back out, I mentioned trying to make a different deal on a different car. First, Bob said he had called his boss, Scott Simkins, who said, "I would rather make that car a planter than sell it for that price." Bob then said that there was no possible way they could make another deal, even though the second car was significantly less expensive than the one the deal fell through on. I would normally be willing to let all that flow past like proverbial water under the bridge, except that both my parents and I were promised a $200 referral check (as advertised). After repeated attempts to determine the status of the referral checks, I sent my mother to the dealership to try to get some answers (I was in Lubbock, Texas, for some graduate school work). They gave her two checks, both made out for $100 to her and to me. That was nice, but by my erudite calculations, only half of what was promised. My wife called several times to figure out what had happened. We assumed a clerical mistake had occurred. After days calling, leaving voice mails, and being blown off by Brice Hamilton, the finance manager who had originally cut the sub par referral check, she finally got in contact with Bob, the same sales manager who had punted the second Niro deal with us. He gave her a long runaround about how they had no record of any car deal with my parents and how he would do her a big favor by mailing us a check. My wife requested he just draft a check that my mother could once again pick up for us. Bob exploded. To my wife, Bob exclaimed, "SHUT UP! We have a process of doing things here, and if you don't like it, that's TOO BAD." My wife was naturally insulted, and she calmly told Bob he would not speak to her like that again. Bob got even angrier and hung up the phone. While all this was going on, I was giving a technical seminar at an Army base in Maryland. My wife could not contact me, so she called my mother to explain what had happened and to get a second opinion. My mother decided to call Pitre Kia herself, since she was also owed $100. She spoke with Scott Simkins, who proceeded to curse her out. Finally, he agreed to cut two $100 checks so he could "xxxx well hope to God I never hear from you again." I would be extremely happy if both Bob Higginbotham and Scott Simkins never had an opportunity to treat anyone like this again. However, I would be mostly placated with written apologies from both Scott and Bob to my wife and my mother. No matter the outcome, I will write some honest reviews of your business on whatever platforms seem most likely to be impactful. I hope I will be able to include your efforts at rectificatio
Best experience at a dealership! We've encountered pushy salesmen before and was expecting the same. Fortunately, Dez, our salesman, wasn't like that at... all. He was very patient, knowledgeable and he listened. Dez, is awesome and I will definitely recommend anyone looking for a car to go see him. My next car purchase will be at pitre and with Dez.
We just purchased a 2015 Kia Soul and our experience was a most positive one. Usually, we liken car buying to having a root canal, but we were delighted... at our experience with Cottonwood Kia, Our salesperson, Moe, was very approachable and likeable. He was not pushy nor overbearing. He was nearby in case we had questions, but he allowed us space to talk over our options and make our decision in peace. Everyone else we met were friendly and personable as well. Staff members who were not directly involved in our purchase stopped to chat with us while we were waiting. I would definitely recommend this dealership!
Fantastic customer service! Friendly, helpful, acknowledged me immediately! The process of test driving, credit run, sales negotiation, and final paperwork... was quick, efficient and the staff was organized, knowledgeable and made the purchase so easy! I was so impressed with the functional capabilities of the staff and the customer service they provide is extraordinary! I will recommend everyone I know to try Pitre Kia!
Go see Jacob Schutte! He is a no pressure salesman , kind, and knowledgeable about his product . He is awesome. I highly recommend him.
Jake was awesome to work with at Pitre Kia - made things easy and quick ! Very professional , but also genuine ! All the staff was polite and had a smile... On their faces ?
We went in on the 29th 30 mins before close telling the salesman(Raymond) I wanted a SUV for my new growing family by the end of the year. He did everything... he could to make my dreams come true of owning a brand new Sorento. All within a few days. He was very understanding, patient, and didn’t play any games with us.
Two oil changes on our 2017 Sorento. We received outstanding customer service each time and plan to use Pitre Kia for any/all needed service. *
Everyone at pitre kia we’re awesome and friendly thanks to bill and Dave I drove off the lot with a new awesome 2018 Kia Forte.
These people were friendly, courteous and genuine. I knew what I wanted and my dealer made it fun; not an ordeal. He wasn’t pushy or needy. He didn’t try... to talk me into a more expensive vehicle. We found the perfect match for me and my daughter and I took it for a spin. When we got back he had the car facts on it. We had looked up the used car value on it from several sources and our bid that he accepted was $3,000 under the listed values. The whole thing was pretty cut & dried. The paperwork didn’t take long so we spent time even after Pitre Buick closed, chatting with him. I give him and his company a big thumbs up!