Ferman Mazda Of Brandon

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Reviews

Average Ratings

4.7
152 lifetime reviews. Includes reviews of Ferman Mazda Of Brandon from DealerRater.com
  • The best buying experience meets the best vehicle to buy.
    March 19, 2017

    There was no hassle and no pressure. We went in to see the Sport trim of the 2016 Mazda CX-9. They had this trim in the color we wanted (machine g...


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    There was no hassle and no pressure. We went in to see the Sport trim of the 2016 Mazda CX-9. They had this trim in the color we wanted (machine grey), but we wren't wowed by this basic model. We then decided we'd opt for the Touring, but they did not have the machine grey color in anything but the Sport and Signature models. We were reluctant to invest in the signature model, so we left and visited a Honda dealer to look at the Pilot. Kevin showed absolutely no disappointment with our decision to leave; even though his sale was walking out the door. We revisited Mazda because the Pilot was nothing special, and we decided on the Signature trim. Again, we were hesitant to make this investment, but now that we have, I don't see how we would have considered anything other than the Signature. A little while later, we were handed to keys to our new vehicle. Still, two months later, we feel like we are one of a kind on the road. We couldn't be happier.

    Does recommend this dealer

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  • Knowledgible, Helpful, Courteous and Honest
    March 18, 2017

    I recently purchased a 2015 Mazda 6 and was pleasantly surprised at the very high level of professionalism that I encountered. The sales price wa...


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    I recently purchased a 2015 Mazda 6 and was pleasantly surprised at the very high level of professionalism that I encountered. The sales price was better than any comparable cars that I found on the internet. I could not be more pleased with how I was treated by this dealership!

    Does recommend this dealer

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  • Dealer RATE
    March 14, 2017

    Great service and friendly and helpful staff.Always wiling to make sure you get the best results for you.TOp rated in every aspect of the dealer s...


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    Great service and friendly and helpful staff.Always wiling to make sure you get the best results for you.TOp rated in every aspect of the dealer ship. . .

    Does recommend this dealer

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  • Purchasing a used car
    February 26, 2017

    I went in looking for a good used car and dealt with an amazing sales professional named Markell. He was very knowledgeable about the car and its...


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    I went in looking for a good used car and dealt with an amazing sales professional named Markell. He was very knowledgeable about the car and its history. When we sat down to discuss terms, he was very patient and understanding, listening to my needs and he worked very hard to get me the concessions I was looking for. After taking possession of the vehicle, I noticed a few maintenance items like an alignment that I wanted to get checked so I brought it to the nearest Honda dealership to get it fixed. I was informed by the by the dealership that the items would cost close to $ 3000.00 to get it fixed. Alarmed by the number of items needing to be replaced and costs of the repairs, I brought it back to Ferman, and showed Markell the invoice of repairs, some of which were safety issues. including leaking fluid onto the serpentine belt and a 4-wheel alignment that they could not preform because the bolts had been rusted in place. Markell worked with his managers who contacted the Honda dealership to validate the items on the invoice. It was discovered that the items that most of the items were watch items and in fact, did not need to be replaced. In fact, the alignment could have been done because the bolts were not rusted in place, like the invoice stated. Markell worked with his repair department, putting the vehicle on the lift over night to see if anything had dripped out; they even took pictures to validate nothing had dripped and they discovered that nothing had dripped onto the belt but what happened next really surprised me. In an effect to deliver a satisfactory experience, they proceeded to fix each item on the invoice, including replacing the serpentine belt and giving the car a 4-wheel alignment at no cost to me. During the process, he called me to let me know how everything was progressing and when I went to pick up the vehicle, he showed me the serpentine belt and I saw that there no stains or greasy residue on it. Now, the car runs perfectly and I am a very satisfied customer--especially thanks to Markell, the repair technicians and the Ferman Management team. I have shared my story with my family and friends, and encourage anyone who is looking to purchase a new or used vehicle to give Ferman a chance, but as a consumer I will definitely be doing business with them --especially Markell in the future

    Does recommend this dealer

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  • Welcomed from the moment I walked in
    February 25, 2017

    The reason I gave a 5 star rating is because of my sales person, Darius . He remained honest through the entire process. Kept me in the loop from ...


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    The reason I gave a 5 star rating is because of my sales person, Darius . He remained honest through the entire process. Kept me in the loop from start to finish. Made me feel like a friend instead of just a customer, but also remained professional. I would recommend this dealership to anyone looking for great service from great people. Bravo Darius on your great customer service, and making me feel welcomed from the moment I walked in the dealership.

    Does recommend this dealer

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  • Great Customer Service
    February 20, 2017

    We worked with Steve Stanley, and he and the staff at Ferman Mazda were awesome. He was so nice, helpful and made our purchase transaction experi...


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    We worked with Steve Stanley, and he and the staff at Ferman Mazda were awesome. He was so nice, helpful and made our purchase transaction experience wonderful. I would definitely purchase another car, or recommend this dealership to anyone. Thanks Steve

    Does recommend this dealer

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  • Great People
    February 18, 2017

    To me, dealerships are all about the team of people working there. I could go to any Mazda dealership and get the exact car I want, but the people...


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    To me, dealerships are all about the team of people working there. I could go to any Mazda dealership and get the exact car I want, but the people working there are the differentiators. Ferman Mazda of Brandon has a great team of people. The sales team, services team, managers, and the financial team were all very courteous, professional, and patient. I didn't feel as if I was getting worked over (like I did in other dealerships) and I felt as if I was respected (rather than being treated as if I were completely ignorant to their games). Clearly there will have to be some back and forth with the sales representative but it was always professional.

    Does recommend this dealer

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  • Best Dealership Experience
    February 17, 2017

    It was great working with Kevin. He helped us tremendously by providing a lot of different options we could look into. He was also very quick and ...


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    It was great working with Kevin. He helped us tremendously by providing a lot of different options we could look into. He was also very quick and efficient.

    Does recommend this dealer

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  • Went well no pressure
    February 16, 2017

    Allan was great really knew his car stuff.would bye a car from him again.nice clean waiting room,just overall a nice no pressure place we had just...


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    Allan was great really knew his car stuff.would bye a car from him again.nice clean waiting room,just overall a nice no pressure place we had just been to a Mazda dealership across town didn't go well,

    Does recommend this dealer

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  • Awesome Customer Sevice from Mr. Steve Stanley
    February 10, 2017

    Found a nice looking Mazda3 on the internet and Steve Stanley was their to welcome me as a first time buyer at Ferman Mazda. I am very picky and S...


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    Found a nice looking Mazda3 on the internet and Steve Stanley was their to welcome me as a first time buyer at Ferman Mazda. I am very picky and Steve went over and above to make sure I was happy with the purchase of a 2010 Mazda3 for my 16 year old new driver. What a great guy Steve Stanley is, his charisma and caring will definitely have me returning for another purchase! I wish him nothing but the very best!

    Does recommend this dealer

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