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Reviews

Average Ratings

4.4
Average based on 32 reviews.
  • Couldnt Be a Better Experience

    I had a hard time locating the exact vehicle I wanted but Orville my sales person and Danny the Sales Manager could not be nicer. They located the...


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    I had a hard time locating the exact vehicle I wanted but Orville my sales person and Danny the Sales Manager could not be nicer. They located the exact car for me and gave me an unbeatable deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Questionable Practices

    The mechanic and service technician misdiagnosed my mechanical issue. My windshield wipers werent working and I was told it would cost $1,000+ for...

    Dealer Response

    Eric, Thank you for providing feedback. I am very sorry to hear you were unhappy with your recent visit to our dealership. I understand how frustr...


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    The mechanic and service technician misdiagnosed my mechanical issue. My windshield wipers werent working and I was told it would cost $1,000+ for it to be fixed. I went to another mechanic to get a second opinion and it was actually a $30 dollar fix (relays). BMW of Freehold still charged me for the diagnostic since I didnt get a repair done there. They didnt honor a refund for their mistake.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Eric, Thank you for providing feedback. I am very sorry to hear you were unhappy with your recent visit to our dealership. I understand how frustrating this can be, and I would greatly appreciate the chance to speak with you further about your visit. At your earliest convenience, please contact me at 732-984-6041 or email me at fghusson@dchusa.com. Again, I apologize, and I hope to hear from you soon. Sincerely, Frank Ghusson, Service Director


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  • Car not for me

    I found a car I thought I wanted online, and sent the email. They responded the next day with a phone call. After a brief discussion of whether I ...

    Dealer Response

    Dawn, thank you for taking the time to provide your feedback, although it is difficult to hear this type of feedback. We strive to help each custo...


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    I found a car I thought I wanted online, and sent the email. They responded the next day with a phone call. After a brief discussion of whether I was going to visit (no, I live 1500 miles away), we started talking about the car. Somehow I missed in the description that the car was a convertible, and I told her that it wasn't for me. She asked me what I was looking for, and has since sent a couple of emails with potentials, but not what I told her. The emails have since dropped off (and not because I auto-forwarded to the trash).

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Dawn, thank you for taking the time to provide your feedback, although it is difficult to hear this type of feedback. We strive to help each customer find exactly what they're looking for and to hear that we did not meet your expectations is unacceptable. I would very much appreciate the chance to speak with you so we can discuss your online experience in more detail. Please contact me at 732-462-0042 or email me at ddado@dchusa.com at your earliest convenience. I look forward to hearing from you. Best Regards, Dori Dado, General Sales Manager


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  • Great experience

    I've bought two cars from this dealership and they won me over. I'll continue with my client advisor John Bell. The financing folks are easy to wo...

    Dealer Response

    Thanks for the great review, MJ! We are glad to hear that John and the rest of the team have continued to give you an enjoyable experience, and we...


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    I've bought two cars from this dealership and they won me over. I'll continue with my client advisor John Bell. The financing folks are easy to work with. When it's time for another car I'm going back to them.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the great review, MJ! We are glad to hear that John and the rest of the team have continued to give you an enjoyable experience, and we will be sure to pass along your kind words. Please come back and see us for any of your future vehicle needs!


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  • Very happy

    My daughter and I went to BMW freehold because of the good things we herd about them. Chris Fash was our salesman. He was wonderful. He made us fe...

    Dealer Response

    Thank you for the five-stars, Nancy! We are thrilled to hear that you and your daughter had a great experience with us. We will be sure to pass al...


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    My daughter and I went to BMW freehold because of the good things we herd about them. Chris Fash was our salesman. He was wonderful. He made us feel he really cared she got the right car that fit her. We never felt rushed or that our questions weren't important. He spent a lot of time with us. We've been to other dealers in the past and felt they were taking advantage of us, being two women. We were very happy to feel Chris was honest with us. We also liked the car wrapped up with bow and name banner on it to. Nice touch. We drove off feeling it was a great experience. Thank you very much

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the five-stars, Nancy! We are thrilled to hear that you and your daughter had a great experience with us. We will be sure to pass along your kind words about Chris, and we hope your daughter enjoys her new car! Thanks again for choosing BMW of Freehold.


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  • Never go to this dealer

    Horrible customer service. I went in to buy a car and waited 20 minutes because I spoke to anyone. Once I did speak to someone the numbers that th...

    Dealer Response

    Damian, thank you for taking the time to provide your feedback. We always strive to provide the best customer service so it is unfortunate that we...


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    Horrible customer service. I went in to buy a car and waited 20 minutes because I spoke to anyone. Once I did speak to someone the numbers that they would give me horrible, way above the true local true car. I asked about a few programs which they denied giving me anything on simply because they wanted me to do what they wanted. I went to another BMW got the program that I wanted, amazing customer service and a better deal than I was hoping for. I will never go back to this dealer, they lost a life long customer.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Damian, thank you for taking the time to provide your feedback. We always strive to provide the best customer service so it is unfortunate that we did not meet your expectations. I would very much appreciate the chance to speak with you so we can discuss your online experience in more detail. Please contact me at 732-462-0042 or email me at ddado@dchusa.com at your earliest convenience. I look forward to hearing from you. Best Regards, Dori Dado, General Sales Manager


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  • Terrible service dept all about fees not service

    I was going there to see a x5 that my fiancé was going to pick up from them. While I was there I had the unfortunate experience of stopping at the...

    Dealer Response

    Thank you for taking the time to leave a review, although it is difficult to hear this type of feedback. We strive to treat our customers in a pro...


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    I was going there to see a x5 that my fiancé was going to pick up from them. While I was there I had the unfortunate experience of stopping at their service department on the way there my blue tooth was not connecting properly it seemed to be a programming issue .The service person I met introduced himself as Tony D when I asked for his last name he said don't worry about it it's too long for you to to write down now it became a challenge to even identify the gentleman who just insulted me 5 minutes prior when I asked him for further help of my car he said this is an old car and it doesn't even have blue tooth than he called over another tech who confirmed it had blue tooth than he processed to say it's going to cost you $140 just for us to look at it and then will give you a bill on how much it would cost for your Bluetooth to work again.I was in shock how unprofessional and unwilling to help me with a simple programing problem.I own a BMW X.3 a staple product for BMW they haven't changed much in this car in the past decade yet he's telling me I have an old car the bottom line is after I left I was insulted embarrassed and after they fiddled with my phone it's now not recognizing the car at all. I left the General manager Mr. Fleishman A call of course when I called he happened to be with a customer you know the old stall technique still no call from Mr. Fleischman I await a resolution !

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to leave a review, although it is difficult to hear this type of feedback. We strive to treat our customers in a professional and respectful manner at all times. I understand that you are having trouble with the Bluetooth on your BMW X3, so at your earliest convenience, please contact me at 732-462-0042, or email me at ddado@dchusa.com. I hope to hear from you soon. Regards, Dori Dado, General Sales Manager


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  • Great Inventory

    I leased a beautiful 2015 335i from Monica. She was great to work with. I would definitely recommend her to anyone looking for a BMW. She made the...


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    I leased a beautiful 2015 335i from Monica. She was great to work with. I would definitely recommend her to anyone looking for a BMW. She made the process simple and enjoyable. I live over an hour from the dealership and she was able to get everything done the same day. I really appreciated all she did.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Exceptional Experience leasing my new 528 xi.

    Great Showroom, Great Service. Great deals and good inventory. Sales guy (Sebastian Moon) and his Manager were great and meant business. Princento...

    Dealer Response

    We can't thank you enough for the five-star review! We appreciate you taking the time to write about your positive experience and we want to thank...


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    Great Showroom, Great Service. Great deals and good inventory. Sales guy (Sebastian Moon) and his Manager were great and meant business. Princenton and Edison does not even come close to Freehold BMW Dealership. Highly recommend everybody to come just here nowhere else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We can't thank you enough for the five-star review! We appreciate you taking the time to write about your positive experience and we want to thank you for your compliments of Sebastian. Customer service is top priority for us and we're delighted that Sebastian and our manager showed you quality service. Thank you for your business and the kind review!


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  • great deal and nice people

    They are very professional, courteous, and genuine. Maria and Michael are very helpful and patient with us from beginning to end. Maria is a very ...

    Dealer Response

    Thank you for your 5-star review! We appreciate your compliments of Maria and Michael, and we will be sure to pass along your thoughts to them. ...


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    They are very professional, courteous, and genuine. Maria and Michael are very helpful and patient with us from beginning to end. Maria is a very pleasant lady to talk with, and gave us good and honest quote. Michael spent great deal of time walking us through the final process when we picked up the car. We really like them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your 5-star review! We appreciate your compliments of Maria and Michael, and we will be sure to pass along your thoughts to them. We are pleased to hear that they were able to deliver the type of quality customer service that we strive for. We thank you for visiting our dealership, and we hope you enjoy your purchase!


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