Reviews
Best Service Dept
Phenomenal service. I drive an hour to get there so they gotta be good!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Had my car serviced at BMW of Tucson
Ryan was awesome once again . He has been a great advisor always courteous and understands my concerns. He is very knowledgeable and quick to pin point the issues with my car. The service team at BMW of Tucson is one to trust and now with the mechanics video of him walking around my car as it is on the lift. I'm so grateful for that part it helps me to better understand things concerning the safety and foreseeable maintenance needed. Thank you team BMW of Tucson for all the above and beyond service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Francisco, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Excellent service in all the important ways.
Excellent service in all the important ways. I'm on extended warranty so no charges.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Dave, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Greg Hathaway
Katelyn Windrow did an excellent job scheduling and coordinating the service. She got us a loaner car which is really appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Greg, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Defective Car
The staff was great and very helpful, however, I purchased a brand new 2022 x3 and it came defective since day one. There was a technical issue with the car and that to me seems like nobody took the time to ensure the car was up to BMWs standards before putting it out on the floor for sale.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Belen, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (520) 549-2167. We'd appreciate the chance to make your experience a positive one.
Great fast service!
Ryan stepped in to help since my advisor was busy with other customers. He even helped me load some accessories I had purchased for our other vehicle. The car was ready in less than an hour! Awesome service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Carlos, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Excellent service experience.
Excellent service experience. Service advisor Ryan was helpful and easy to work with. Service was done quickly and completely. Video summary of service is nice touch. Waiting area was very well appointed, and well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Being new to Tucson, I was happy that my experience at
Being new to Tucson, I was happy that my experience at BMW Tucson was everything I expected from a BMW dealership -- easy to make an appt, timely reminders, friendly staff, excellent service. But the key to my whole experience was my service rep, Tyson, who answered my endless questions with his endless good humor and efficiency.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.
James Ledbetter
From start to finish everything was easy and pleasant. They worked with us without any pressure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Always stellar service
Review applies to all service interactions in the past three years
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Stefan, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!