Reviews
Great service and service writer as well as customer
Great service and service writer as well as customer attention! Only gripe is someone needs to learn about tire pressures. Always get that wrong! BMW's vary in tire pressure and are not always the same front and back. Why is that so hard to understand?
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Jayme Larson is a great service advisor and took great
Jayme Larson is a great service advisor and took great care of me. Will return.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Jayme Larson was an excellent Service Advisor.
Jayme Larson was an excellent Service Advisor. Very responsive and honest to deal with. Appreciate her help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Recall Service
Service team was very nice. Our service took a bit longer than expected, but the waiting area was comfortable with coffee, water and ice cream. No complaints at all!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
From start to finish Tucson BMW is and has been a top
From start to finish Tucson BMW is and has been a top notch dealer. From sales staff to service personal, all professional, never feeling pressured and always satisfying. Great team effort!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Service
2 hours for an oil change, with appointment it?s to long
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!
I had a dead battery and Jayme Larson took care of the
I had a dead battery and Jayme Larson took care of the problem quickly . Within an hour ,someone came to my house and jump started the battery . I drove to the dealer and she gave me a loaner car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Terrible Customer Service.
Terrible Customer Service. They Damaged my vehicle and refused to fix it. Be careful using this dealership for servicing. Their management is mediocre and not a proper representation of the usual standard of BMW.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Nick for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (520) 549-2167. We'd appreciate the chance to make your experience a positive one.
I was not reaching out just simply informing the public to be cautious when doing business with you all. I have already spoken with the GM, he is a joke. I’m coming out of pocket on the damage you all caused to my vehicle. The only thing I can do now is let everyone know the quality of business your dealership has to offer and speak with my lawyer.
Happy experience
BMW Tucson continued their long streak of exemplary customer service with successive processes of buying, trading in, and returning a leased vehicle. Special note of appreciation for assistance from advisor Ernest Buck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Max, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!
I have been going to this dealership for many years, with
I have been going to this dealership for many years, with several cars. A few years ago I bought my most recent car from them and soon after my service manager changed to Katelyn. My service experiences were never bad, but improved greatly once she took over. She is always super helpful and accommodating. I have thought before of trading y car in for something else but Katelyn and her attitude is what keeps me with BMW.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Steve, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!