Reviews
Almost 5 star.
I had my X1 serviced and everyone was very friendly and helpful. The only two issues were that the service took longer than estimated and I never got the service video.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jackie, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help. Have a great day!
X3 first warranty service
Ryan's service was great. Overall easy and great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gregg, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
BMW Hybrid X5
Our salesman was great! He gets a 5 out of 5.Hhowever long waits to go thru manager and finance manager made this experience less than a 5.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
BMW Service
Tyson provided great service. He kept me informed and answered all my questions, he made this service visit easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Delia, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Took our BMW X4 for service and Ryan did a great job and
Took our BMW X4 for service and Ryan did a great job and made sure everything was done right. Great customer service. Thank you AL MONREAL
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
My husband and I have been customers with BMW Tucson
My husband and I have been customers with BMW Tucson since we became the proud owners of our 2013 BMW 128i about 2015. We have never received anything but A+ service and the staff treat us like VIPs. Our BMW receives the same honor as us, as when we pick up our BMW baby, she shines with her just complimentary car wash. Kayla Diaz was our first wonderful contact and she treated us like family. When she left the position there, and my husband had also passed away, I worried that I would never get treated as well as Kayla treated us, but she referred me to Jayme Larson. Well, my worries were needless. Jayme has been just as kind, helpful, and honest, and I told her so. I am blessed to still be in such capable, caring hands. She kept me informed through every step of the service and repair process. The repair staff even sent me a video showing me what they were doing on my car; and I had the use of a beautiful 2021 BMW while they repaired mine! Thank you, Jayme, and the service and repair people for giving me 100% satisfaction!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Geyerl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I definitely will. If there were 10 stars to rate this company and staff, especially Jayme Larson, I would rate them a 10!
I had an oil change and drive belt replacement.
I had an oil change and drive belt replacement. The service was awesome! Tyson is very kind.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Yujia, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Really long wait for an oil change
I bought a BMW because they are a luxury car company that offers a loaner car when you need service. Well, not in Tucson. I purchased my X7 in Scottsdale were loaner cars are standard with every service appointment. I now live in Tucson and am very disappointed with the service at BMW Tucson. Yesterday I sat in their waiting area for almost 3 1/2 hours for an oil change! That is absolutely absurd. The service is so slow another woman sitting in a chair was sound asleep. Get it together Tucson and provide the same service as any other BMW dealership. I will definitely think twice about buying another BMW.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mindy, we are deeply disappointed by your experience at BMW of Tucson. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.
2022 BMW X5
Great sales experience and service. Purchased the exact car I was looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Aaron, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Always a great experience.
Always a great experience. Kaitlyn is very efficient and on time. I will contine to use BMW of Tucson for all my servicing needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Diane, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!