Reviews
Z4 tire replacement
Good communications, great follow through. Service personnel were polite and responsive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Craig, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Returning now at 3.
Returning now at 3.5 years for the standard time for an oil change. No issues. Also was lucky this time and had a free loaner car. My only complaint is that the oil change and filter as well as Air Conditioning filters are very expensive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Service was great was also informed of any other service
Service was great was also informed of any other service my vehicle might need in the near future
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
I always get great service at BMW Tucson.
I always get great service at BMW Tucson. Just had my first regular maintenance on my i3 and Tyson Kessler took great car of me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
When I purchased the car, it needed a new badge on back
When I purchased the car, it needed a new badge on back of it. 6 months later for an oil change and sales and service took care of it, no problem. Easy to schedule, set the expectation for both time and cost.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jonoshea, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
The explanation of services agreed upon was clear and
The explanation of services agreed upon was clear and thorough. Tyson explained the step by step process of the service. The waiting room was clean and orderly. I really appreciated the service department's video explaining the condition of the car as they received it. My first time here but I will be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Amazing customer service!
Amazing customer service!! First time bringing my car in and had the best experience. Highly recommend this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service is expected and received at BMW.
Service is expected and received at BMW. What make BMW Tucson different are the excellent people in service. Jessica is always helpful, cares about my car and experience, but more important is that she cares about me as a person.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service and exceptional staff
Everyone is so helpful, efficient and professional. I always have a great experience and excellent costumer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Fernando, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Purchase of 2 year-old BMW 300 series
Reasonably efficient and effective. Sales people overly intrusive and effusive. Particularly upset by an attempt to sell us insurance after the sale.Not a high end thing to do and not that we were used to from BMW.
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Nancy, we are deeply disappointed by your experience at BMW of Tucson. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.