Reviews
They really understand service, and Katelyn Withrow in
They really understand service, and Katelyn Withrow in service if first-rate. Kept me advised, went the extra mile by ensuring my cupholder was fixed. It was an expensive repair of my a/c, but Katelyn made it pleasant and I have total confidence in the work that was completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The assistance that Ryan provided to me about explaining
The assistance that Ryan provided to me about explaining about the issue with my vehicle and taking care of it was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ulises, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent follow up and customer service.
Excellent follow up and customer service. Kaetlyn was very attentive and addressed my vehicle concerns.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Heidi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Took my car in even though I did not have an appointment
Took my car in even though I did not have an appointment my car engine light came on while I was driving and I immediately went to the service and they helped me right away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Best customer service was provided to us at this dealer.
Best customer service was provided to us at this dealer. Brett, our sales person was very professional and very easy to talk to, ask question. Martin was a great resource about all of our questions and Zane the finance guy was very clear, he followed up with any questions we had. Amazing experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! If you ever need help, just give us a call. Happy motoring!
I was in for an oil change, I worked with Katelyn and
I was in for an oil change, I worked with Katelyn and she did an awesome job wouldn't go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Jessica Towe was my service advisor.
Jessica Towe was my service advisor. Jessica was very professional, knowledgeable and friendly when I needed it most. I had a flat tire and needed to get a new tire ordered and put on. Jessica handled everything from ordering, meeting the tow truck when it arrived with my car, then getting me a ride back to the dealer to get my car when it was completed. Jessica also saw that I was due for an oil change and had that done too. A very stressful situation was made so much easier with Jessica’s competent help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. We are always more than happy to assist you if anything else comes up. Take care!
Love the staff here.
Love the staff here. I walk in and they treat me like family. Honest, Genuine and always courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kevin, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
New BMW Auto Purchase
Ernie Buck is a knowledgeable and understanding salesman and it was because of this that I purchased another BMW automobile from this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mervyn, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!
Long process for a cash purchase
You shouldn?t be pushed to buy third party warranties.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Hector, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help. Have a great day!