Reviews
I currently have 2 BMWs that were bought from BMW Tucson
I currently have 2 BMWs that were bought from BMW Tucson and have been serviced there. My sales guy Ernie Buck is the best. A class act, very knowledgable, and fair and reasonable. On service, I feel the same way. Jayme is terrific as my service rep. I also had occasion recently to deal with James, Shop Foreman, who is fantastic! Great experience all around!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Outstanding Sales and Service, representing the customer
Outstanding Sales and Service, representing the customer experience in deference to the dealership interests and business management
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
2018 BMW 440i Gran Coupe Service
I received outstanding customer service from my service advisor and equally outstanding service to my vehicle by the service department technician.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stephen, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Annual service and inspection
Prompt and helpful. Car repairs were identified and repaired and service completed with great communications.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stephen, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Surprising much better than expected
I wasn?t looking forward to having to buy a new car through a dealer.. had so many frustrating experiences in the past.! This was a good experience (made ?easier? by the fact with the shortage of cars there was no price negotiations!) otherwise promises made were kept ((delivery was on time) No issues with the new car & a lot of help to get acquainted with all the software. (It?s ongoing & help is needed & appreciated )
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Frank, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I met with Jessica yesterday, and was most pleased how
I met with Jessica yesterday, and was most pleased how everything was handled. Especially appreciated was the heads-up about the status of my battery, which I had replaced. Thanks Jessica!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Tyson was great.
Tyson was great. He explained all work Completed on my vehicle. He made it a smooth transaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Sold this car without exploring the problems.
Sold this car without exploring the problems. Sold it to us and then gave our money back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (520) 549-2167. We hope to hear from you.
I love the BMW Tucson Customer Service Team!
I love the BMW Tucson Customer Service Team! Every time I arrive, I am treated like Royalty!! They always communicate to me with respect. I am not 'mechanically inclined!" The technicians will send a video via text of what they are working on or will suggest what may need to be done on next visit. They clean and detail my care before they deliver my car to me. Bonus!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Shirley, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Lynn Lamb. It?s my name not my title!
The employee that took care of my service check in/check out. Was very pleasant. She tried to sell me a new set of tires. She said the offer was limited to the end of April. Truth is the paper offer gave me the whole month of May. Not a good look!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Lynn, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!