Reviews
Routine maintenance of EV
Short service of i3 after 23 months of ownership. Car ran well beforehand, and well afterwards.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, We are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service
The service team at BMW of Tucson was great. From making the appointment to return if my vehicle went very smoothly. The work was completed within the estimate I was given. I felt I was treated like a valued customer. Special thanks to my service advisor, Katelyn!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Fred, it means so much to us that you chose our dealership! We are happy to pass along your comments to Katelyn here at BMW of Tucson! Drive safe, and we'll see you on the road.
i3 service
I purchased new tires and had a break job done on my i3. The technicians were thorough and even sent me a cool under the chassis video. They explained what to look for in the future, without hard selling repairs immediately. They checked the high voltage batteries? I wish there were more transparency with the results? and it feels good knowing the car is in fine shape.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Rachel Bracety and Timothy Gray provided me with
Rachel Bracety and Timothy Gray provided me with excellent customer service. They did what was best for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nail in tire.
Nail in tire. Loaner car, speedy service. Service writer went above and beyond expectations. Thank you Jessica.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Bob, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Fantastic!
Came in to purchase a used vehicle. Everyone so so pleasant. They recognized my need, and treated me with respect. The whole experience was wonderful and I definitely would shop their again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Karen, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
Service was excellent mostly just the greeting and Making a pleasant to be there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Robert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
BMW service
I took my vehicle to the dealership for routine service. I specifically requested that the vehicle be done by 0900. I was the first customer at the service area. I was told by Mr. Kessler that the vehicle would be finished by 0900. I finally got my vehicle back at 0930. This may not seem significant, however I was late for another appointment due to this delay.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Chris, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (520) 549-2167 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Service department
My technician is always very professional and keeps me up to date on the status of my car. I?ve never had a bad experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent service department
A quality place from the minute you drop off your keys for servicing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!