Reviews
10/14/22 BMW Tucson Service Visit
Service representative was friendly and knowledgeable
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Francis, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yrem conde
Juan Carlos the sales rep. Was very helpful all along the process and honest with his remarks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Yrem, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! If you need more help, our team is available to talk -- safe travels!
Review
Good repair facility with friendly and helpful service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bernd, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The service department is absolutely amazing!
The service department is absolutely amazing! Great service, reliable and fast! So reliable and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
This dealership sucks.
This dealership sucks. Had a written offer from carmax and they wanted to give me less. If one dealer gives me a price the next one should honor it. Sales managers are the worst in the business.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Robinde, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.
You tried screwing me out of $300 because you didn’t want to give me what carmax would give me (in writing) for my vehicle whether I bought from them or not Then you said you would give me $130 toward a part installation to help smooth things over so I agreed. The part came in and because you don’t have your own body shop you had Royal do all necessary bodywork. Well almost a week went by and basically no one on your end could get the job done so I waited a couple of more days and no one called me so I installed it myself. Now when I asked for the $130 for the part installation you guys were incapable of (an oem bmw part) installing instead of writing me a check you said I had to buy something through your overpriced accessories dept to get equivalent of $130. I never complained about the $5000 profit you made on my vehicle I just expected you to match another dealerships trade in value. As far as I’m concerned you still owe me $170. If carmax had the vehicle I wanted I guarantee you would have lost my business.
Tucson BMW service
My service advisor, Jessica, was great. She was communicative and helpful. They also will text videos of your vehicle while it is in the service department allowing you to see any issues. I would highly recommend Jessica and the team at BMW of Tucson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sean, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
BMW TUCSON
We were having horrible service issues with the service department at Land Rover and decided to test drive an X7 at BMW. Our sales rep Dominic was great! Everyone we met was welcoming and patient. We had our two daughters with us (7 & 10 months). The staff was very friendly with our kids. Answered every question we had thoroughly. The finance department didn?t try to haggle with us. Overall one of the best car purchasing experiences we?ve had! Highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Christopher, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
Great Customer Service
They were able to fit me in without an appointment. The shuttle service to and from my home was invaluable. Advisors are always friendly and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kay, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service review
The video sent of the undercarriage was great in showing a possible problem. Great addition.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Charles, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
BMW review
Service was great except for a miscommunication and therefore failed customer pickup after service. Kaitlyn was very helpful and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.