Reviews
Best Sales & Service
Purchase and service are top notch. Best BMW I?ve ever bought a car from. On my oil change they sent me a video with the car on the rack and the tech explaining everything about my car and things to keep an eye on, tire tread, brake pads, etc. For people like me that don?t know a thing about cars and always busy this is extremely helpful and saves time
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Graham, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Must stop at BMW in Tucson automall!
Juan Carlos and Rachel were absolutely amazing to work with!! They took their time and really listened to my needs and aligned the perfect car to those needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! We are always more than happy to assist you if anything else comes up. Take care!
They offer Efficient, personable, service.
They offer Efficient, personable, service. Spacious waiting area and courtesy ride available while car is serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Thorough, professional.
Thorough, professional. I trust they are looking at and raising any issues I need to be made aware of. I was in and out in the amount of time given.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
I had scheduled an appointment for a 're-call' of
I had scheduled an appointment for a 're-call' of passenger air bag (after more than a year of reminders - not driving the car so not too important). Although the appointment was for 7:30 am they said they may not have the parts (I checked that they did before agreeing to an appointment) and to check back. All went well and glad that it is taken care of.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
Everyone was professional and pleasant to work with.
Everyone was professional and pleasant to work with. I did not feel pressured or rushed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Gracegojo, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Drove in town from Phoenix to Tucson.
Drove in town from Phoenix to Tucson. I showed up unannounced around 5pm on a Friday afternoon with a tire pressure warning light on my I4. Turned out to be a nail in the tire and not a faulty sensor. 45 minutes later I was back on the road. Unbelievable customer service. Well done!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Daniel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I intially stopped in to have my brake warning light
I intially stopped in to have my brake warning light reset. While there they noticed that my DEF needed refilling and they did that as a courtesy without charge. I was so impressed that I scheduled my vehicle for service even though I typically don't go to the dealer for routine oil and filter changes. Humberto made me feel like I was the most important customer they had. I would definitely return to BMW of Tucson.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Dealer had me come right in without appointment to fix
Dealer had me come right in without appointment to fix emergency flat tire. fixed it promptly,washed car and had me on my way
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
They took care of me by providing great customer service.
They took care of me by providing great customer service. I will always come to BMW of Tucson.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!