Reviews
Ryan has been my service technician for years and he’s
Ryan has been my service technician for years and he’s the best. Efficient, friendly, makes for an easeful experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Grace, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
I hadn’t worked with Ms.
I hadn’t worked with Ms. Larson previously. I would be content to utilize her for years to come.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dennis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
we've dealt with this BMW dealership and its precursor
we've dealt with this BMW dealership and its precursor since 1991 and have bought/leased more than 16 BMWs. We are treated accordingly and can't imagine any change in the future for either them or us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Barbillj, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Very friendly and helpful staff.
Very friendly and helpful staff. Large comfortable waiting area with tv, drinks and ice cream.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
My service advisor Ryan was very helpful.
My service advisor Ryan was very helpful. He went out of his way to answer my questions. I left feeling very satisfied that the recall work that was needed was done properly . It was completed in almost the exact amount of time Ryan had told me it would take. All in all it was a positive experience.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
The service area was very clean, service personnel are
The service area was very clean, service personnel are very polite and accommodating and made you feel comfortable The work took a little longer than planned but the technician had to repair an improper (electrical) fix and a few parts were not locally available but was explained Also took video to show what needed to be done Appreciated the use of a loaner vehicle, it exceeded my expectations
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service department is top notch!
Service department is top notch! Sales department is super shady! Buyer beware!!Martin is the sales manager and he’s crooked!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service
The service department is always helpful and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Renee, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
My BMW Service Experience
I brought in my BMW car for service. The service advisor KW was efficient and professional to get all the required maintenance done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Albert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Good experience
I brought my car in for an oil change and multipoint inspection . Everyone was very nice and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Natalie, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! Feel free to stop by if you ever need any more help.