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Reviews

Average Ratings

4.8
120 lifetime reviews.
  • Great Experience

    The contact with the salesman was excellent. He answered all of my questions in a quick and efficient manner. Everyone was a pleasure to work wi...

    Dealer Response

    Dayle, thank you for taking the time to share this amazing feedback! At Berglund Toyota, we strive to ensure that no question or concern goes unan...


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    The contact with the salesman was excellent. He answered all of my questions in a quick and efficient manner. Everyone was a pleasure to work with. I really enjoyed the experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dayle, thank you for taking the time to share this amazing feedback! At Berglund Toyota, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that our staff was able to show you quick and efficient service. If there is anything more that we can do please come back and see us again. Take care! Stephen Plunkett General Manager splunkett@berglundcars.com


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  • Tough to Reach

    I have tried to reach the adviser from their Service department for 3 days . I have left three voicemails and have not received any callbacks. Thi...


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    I have tried to reach the adviser from their Service department for 3 days . I have left three voicemails and have not received any callbacks. This is rude customer service.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Never again!

    Horrendous Customer Service. Their sales manager what a joke! Be warned of this place. Offering and promising rebates without knowing the actual ...


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    Horrendous Customer Service. Their sales manager what a joke! Be warned of this place. Offering and promising rebates without knowing the actual terms. Sales management makes assumptions without discussion with customer over terms. Calls customer back reneging on what offers were agreed upon at signing. They even try to slip in the wrong interest rate in last minute in finance when 0% was initially agreed luckily I caught the attempt. They like to show you the "invoice" trick at this place. I suggest avoiding this place at all costs!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • best dealership, hands down!

    I love Berglund Toyota! All of the staff is amazing and so helpful! We just putchased another 2015 vehicle from another dealership not local to u...


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    I love Berglund Toyota! All of the staff is amazing and so helpful! We just putchased another 2015 vehicle from another dealership not local to us and transferred all of our services to be completed at Berglund. Actually, while attending my service yesterday they made the necessary switch for me! Love them!!!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Dependable service. Nice facilities.

    Friendly staff. Tech was wearing a clean uniform so I did not have to worry about getting grease/oil on my seats.


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    Friendly staff. Tech was wearing a clean uniform so I did not have to worry about getting grease/oil on my seats.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    My visit was for scheduled service, from check in to check out everything was handled well. I am satisfied with the service. The free car wash wa...


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    My visit was for scheduled service, from check in to check out everything was handled well. I am satisfied with the service. The free car wash was greatly appreciated.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service, as always, gone there for years

    Bill, the service rep taking my order, was very professiional, and friendly at the initial contact, and thruout the completion of my work request....


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    Bill, the service rep taking my order, was very professiional, and friendly at the initial contact, and thruout the completion of my work request...he is my go to guy, always, always, the best, today, and in the past.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    Geoff Garcia was very honest and fair with me on selling me the 2008 Chevy HHR . The car was brought in from the Roanoke store . I appreciate Geof...


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    Geoff Garcia was very honest and fair with me on selling me the 2008 Chevy HHR . The car was brought in from the Roanoke store . I appreciate Geoffs' efforts .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • wonderful buying experience see Randy!

    Randy is doing a awesome job. We are so grateful for our new car and a wonderful experience making this purchase with Randy!


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    Randy is doing a awesome job. We are so grateful for our new car and a wonderful experience making this purchase with Randy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Dealer

    Excellent professional work, done in a timely manner, with the outmost care. If you want an great deal in a new Toyota,ask for John Fano.


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    Excellent professional work, done in a timely manner, with the outmost care. If you want an great deal in a new Toyota,ask for John Fano.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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