[{"id":377415,"firstName":"Al","lastName":"Hassan","titleText":"Finance Director","emailTxt":"ahassan@grandsubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":15,"combinedEmpReviewCnt":144,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20388/employees/74743c2fa805.jpg","drDealerId":20388,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":331645,"personPtyId":37325899,"firstName":"Brandon","lastName":"Metz","titleText":"Finance Manager","emailTxt":"bmetz@grandsubaru.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":9,"combinedEmpReviewCnt":136,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20388/employees/bbb3809813ea.jpg","drDealerId":20388,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"1149120000","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":331642,"personPtyId":37328842,"firstName":"Nealy","lastName":"Anderson","titleText":"Internet Sales 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Grand Subaru

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Grand Subaru Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2006

At GRAND SUBARU we provide the highest level of customer service, through our knowledgeable and helpful sales, service a

...

nd parts personnel. We offer a top-notch customer experience, whether you are looking for a new vehicle, pre-owned vehicle, online specials, need parts or service, or would like information on Subaru products and services. Do not hesitate to call or email us.

"Highest crash test rating in all government crash tests (five out of five stars)"

Service

Oil, Filter Change (Premium)

$70 and up*

Oil, Filter Change

$29.99 and up*

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1429 lifetime reviews. Includes reviews of Grand Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2019

    I would say that the hardest part is believing the deal you get from purchasing out of state. Grand Subaru couldn't compare to anyone in my state. They... were very helpful and clear in the entire process. Definitely would recommend them to anyone!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nealy Anderson

    Internet Sales Manager

    (5.0) 155 reviews

  • 5.0 out of 5
    October 11, 2019

    Nealy was timely in getting back with me on my inquiry of a crosstrek. She worked with me on my trade and deciding if I wanted a forester or outback. Within... a few days she gave an experience and a price that was untouchable by anyone around. That is why I drove from south of indianapolis to Chicago. Thanks again Nealy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nealy Anderson

    Internet Sales Manager

    (5.0) 155 reviews

  • February 25, 2016

    Subarus are arguably some of the most reliable vehicles on the marketplace, but a vehicle is worth nothing if not serviced properly. Enter Grand Subaru.... They provided my family a trustworthy one-stop-shop for all of our needs, from purchase, to service, to trade-in, to our purchase of a newer Forester. The attention of not only our wonderful sales rep, Michael, but also that of the Sales Manager Brandon and General Manager Ryan, showed how deeply they care for every vehicle on their lot, and every customer who walks through the door. If you want a reliable vehicle you love, and a dealership you can depend on, Grand Subaru is the place to go.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, thank you for sharing this incredible review with our team! We have loved working with you and your family and we are so happy you know you can c...ount on Grand Subaru for your automotive needs. We hope to continue our relationship for years to come and we look forward to seeing you again next time! Thanks again!

  • 5.0 out of 5
    October 11, 2019

    Nealy Anderson made my purchase experience fantastic. I told her I was pressed for time on pickup day and she advised me of the information she needed... to expedite the process. I provided the information to her and she had everything ready for signature. I experienced 2.5-3 hour delivery sessions with previous car purchases, but thanks toNealy's preemptive work, we were finished in45 minutes. She then spent time with us explaining the car features and how the various accessories worked including syncing our phones & setting up my Starlink account. GREAT JOB NEALY. I'd recommend her to all of my friends & relatives interested in a Subie

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Al Hassan

    Finance Director

    (5.0) 144 reviews

    Nealy Anderson

    Internet Sales Manager

    (5.0) 155 reviews

    Brianna Bartoli

    Internet Sales

    (5.0) 64 reviews

    Sandy Cuttone

    Internet Sales Director

    (5.0) 223 reviews

  • 3.0 out of 5
    October 11, 2019

    They were great with being friendly and polite, as they should. They also did great work helping me work with a cosigner that was out of state. However... overall I feel they lack in communication, specifically with interactions that aren't face to face. If I sent an email it was not always responded to, or if I called and left a message I didn't always get a call back. Usually this isnt a huge deal but with an interaction where the sharing and understanding of information is crucial I felt like this was a flaw. I felt like there was time wasted that didn't need to be. It was a good experience for the most part, it just felt like there was room for improvement.

    3.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brandon Metz

    Finance Manager

    (4.8) 136 reviews

    Joe Lewicki

    Sales Representative

    (4.9) 33 reviews

    Matt Dwral

    Internet Sales Manager

    (4.6) 76 reviews

  • 5.0 out of 5
    October 9, 2019

    It was amazing experience, looking forward for excellent service as well!!! The environment is really friendly and staffs are very helpful and easy to... work with!

    Not Applicable
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brianna Bartoli

    Internet Sales

    (5.0) 64 reviews

    Sandy Cuttone

    Internet Sales Director

    (5.0) 223 reviews

    Sharlene Titre

    Sales Representative

    (5.0) 9 reviews

    Linda Martinez

    Business Manager

    (4.8) 35 reviews

    William Mojica

    Sales Representative

    (4.7) 27 reviews

  • 5.0 out of 5
    October 9, 2019

    Joe Lewicki is very patient in solving all my questions during purchase. He is kind and friendly. We are very happy with his servie and help.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joe Lewicki

    Sales Representative

    (4.9) 33 reviews

  • 5.0 out of 5
    October 9, 2019

    I purchased a 2019 Crosstrek on 10/5/19. Joe Lewicki was our Salesman. He was extremely helpful through out the whole process and was very friendly. He... answered many questions, and did a complete walk through on all the cars features and was there throughout the whole process, They even fed us lunch which from what I understand is a regular feature in the warmer months.I will return in the future!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ryan Drouin

    General Manager

    (4.8) 56 reviews

    Joe Lewicki

    Sales Representative

    (4.9) 33 reviews

  • 5.0 out of 5
    October 9, 2019

    Grand Subaru is the first dealership that I've ever bought two consecutive cars from. I think that speaks to how much I enjoy the services.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Sharlene Titre

    Sales Representative

    (5.0) 9 reviews

    Nicole Iacullo

    Internet Sales Manager

    (4.8) 151 reviews

  • 5.0 out of 5
    October 8, 2019

    Never have I been so impressed with buying a car and not being pressured at all. Aura was extremely cheerful and a bucket of knowledge about what was... available. She walked us through the entire facility ( Wow, clean ) and explained what having the Subaru experience was all about. We bought the car and were done. Yes done, no leeches coming out of the back room trying to sell us extended warranties, interior cleaner protection, etc. Aura, went through all the features of the car, set up our cell phones, and has called us back to check up on if we need any other assistance. BEST salesperson I ever worked with. She made sure we were happy, not just trying to make a sale. Brandon was our finance guru. Explained everything thoroughly and was an extreme pleasure to work with. Highly recommended place to stop by and check out when looking for new or used purchased.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brandon Metz

    Finance Manager

    (4.8) 136 reviews

    Aura Soberanis

    Internet Sales Manager

    (5.0) 7 reviews

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