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Reviews

Average Ratings

4.8
761 lifetime reviews. Includes reviews of Grand Subaru from DealerRater.com
  • One-Stop-Shop That Goes Above & Beyond

    Subarus are arguably some of the most reliable vehicles on the marketplace, but a vehicle is worth nothing if not serviced properly. Enter Grand S...

    Dealer Response

    Wow, thank you for sharing this incredible review with our team! We have loved working with you and your family and we are so happy you know you c...


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    Subarus are arguably some of the most reliable vehicles on the marketplace, but a vehicle is worth nothing if not serviced properly. Enter Grand Subaru. They provided my family a trustworthy one-stop-shop for all of our needs, from purchase, to service, to trade-in, to our purchase of a newer Forester. The attention of not only our wonderful sales rep, Michael, but also that of the Sales Manager Brandon and General Manager Ryan, showed how deeply they care for every vehicle on their lot, and every customer who walks through the door. If you want a reliable vehicle you love, and a dealership you can depend on, Grand Subaru is the place to go.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Wow, thank you for sharing this incredible review with our team! We have loved working with you and your family and we are so happy you know you can count on Grand Subaru for your automotive needs. We hope to continue our relationship for years to come and we look forward to seeing you again next time! Thanks again!


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  • Practically Painless Car Shopping Experience
    May 24, 2017

    My wife and I started our shopping experience 2 weeks ago and my contact with Nicole at Grand Subaru was constant, courteous, and efficient. I cal...


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    My wife and I started our shopping experience 2 weeks ago and my contact with Nicole at Grand Subaru was constant, courteous, and efficient. I called it practically painless because Nicole made it a difficult choice to purchase our new car between her and Grand Subaru or a competing Subaru dealership. She made it 'difficult' because she was a pleasure to work with. I was placed in contact with her after starting my new car search via TrueCar. She was upfront with providing as much information as I requested including pricing on accessories, after market products and dealer provided services. Even though I did not make my purchase with her or at this dealership, I would recommed Nicole and Grand Subaru to anyone thinking of purchasing a new vehicle. She's very knowledgeable about the cars, pricing and confident.

    Does recommend this dealer

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  • An overall amazing experience!
    May 21, 2017

    Brianna was a delight and pleasure to work with! She has amazing knowledge of the product and her willingness to help and listen to my needs went ...

    Grand Subaru

    Melinda, thank you so much for your kind feedback for Brianna! We're happy to hear you had a great experience working with her during your visit. ...


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    Brianna was a delight and pleasure to work with! She has amazing knowledge of the product and her willingness to help and listen to my needs went above and beyond of an amazing experience!

    Does recommend this dealer
    Grand Subaru

    Melinda, thank you so much for your kind feedback for Brianna! We're happy to hear you had a great experience working with her during your visit. Let us know what we can do to help you in the future. We look forward to working with you again!


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  • Wonderful purchasing experience
    May 19, 2017

    Buying a care from a dealer could be a nightmare and you are often exhausted under hours of high pressures. This did not happen to us at all at Gr...

    Grand Subaru

    Thank you for choosing Grand Subaru! We're happy to hear you enjoyed working with Jen to find your new Forester! It was a pleasure to work with yo...


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    Buying a care from a dealer could be a nightmare and you are often exhausted under hours of high pressures. This did not happen to us at all at Grand Subaru yesterday! With great assistance from Jen, we drove our Forester back home happily. We are truly satisfied. Thanks Jen and other Grand Subaru staffs!

    Does recommend this dealer
    Grand Subaru

    Thank you for choosing Grand Subaru! We're happy to hear you enjoyed working with Jen to find your new Forester! It was a pleasure to work with you, and we hope to see you again!


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  • Awesome Experience
    May 19, 2017

    I've had experience with all kinds of dealerships in the past. Grand Subaru is not the stereotypical "Stealership". I was more than impressed. ...

    Grand Subaru

    Thank you so much for your fantastic review and recommendation! Customer satisfaction is our top priority, and we are thrilled to hear you enjoyed...


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    I've had experience with all kinds of dealerships in the past. Grand Subaru is not the stereotypical "Stealership". I was more than impressed. These guys and gals are fantastic and really have customer service and satisfaction as their number one priority. Seriously! Go there, relax, take a test drive, try some of their delicious coffee, and prepare to be amazed at how undealership-like they really are.

    Does recommend this dealer
    Grand Subaru

    Thank you so much for your fantastic review and recommendation! Customer satisfaction is our top priority, and we are thrilled to hear you enjoyed your experience with us at Grand Subaru! We hope to have the opportunity to work with you again!


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  • Excellent experience
    May 19, 2017

    I became interested in Grand Subaru because they offered the best price in the area on a new Subaru Impreza. Grand Subaru has a large inventory an...

    Grand Subaru

    Thank you for sharing your feedback and wonderful recommendation! We're glad to hear you enjoyed working with Nicole to find your new Impreza you ...


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    I became interested in Grand Subaru because they offered the best price in the area on a new Subaru Impreza. Grand Subaru has a large inventory and was the only dealership in the area that had the exact color and specs I was looking for. Nicole was very helpful and helped made the buying process seamless. After buying the car, Nicole spent a good amount of time explaining the features of the car and emphasized that she is available for any questions I had. Nicole went above and beyond in helping with any questions and concerns I had. Highly recommended!

    Does recommend this dealer
    Grand Subaru

    Thank you for sharing your feedback and wonderful recommendation! We're glad to hear you enjoyed working with Nicole to find your new Impreza you were looking for, and we hope to have the opportunity to work with you again!


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  • Disappointed

    Frustrated. I reached out to Grand Subaru about a used 2004 Subaru WRX. I requested additional information about the vehicle, as well as some phot...


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    Frustrated. I reached out to Grand Subaru about a used 2004 Subaru WRX. I requested additional information about the vehicle, as well as some photos. At first, everything seemed great. Yoseph was very helpful. I received a few photos and I had to decide if I wanted the modified WRX. Melissa was pushy, would not consider a reduced cash offer because "This particular vehicle moves quickly". Both Melissa and Yoseph asked me to come drive the vehicle multiple times. I finally committed to going to the dealership Friday, May 12th with Yoseph. Yoseph told me he would not be in that Friday, but assured me someone else could help me. Friday came around and I called to make another cash offer and tell them I would like to pick up the car that day. Melissa told me the car was not available because it was being detailed. She suggested I come in Saturday and Yoseph would be able to help me. I told her as I had already explained to Yoseph, that Friday was the only day that would work. She was adamant the vehicle wouldn't be ready. This is where I became frustrated with Melissa and she stopped talking to me. This is where Ryan stepped in and asked what he could do. Ryan was able to get the vehicle back within a few hours. Unfortunately, my window to go get the vehicle had closed. I called and left two messages for Ryan Thursday, 5/18. I have yet to get so much as an acknowledgement from him. Overall, the experience has been disappointing. I had money, insurance, and I would have taken the vehicle. In fact, I tried getting it set up to pick up the vehicle from them Friday, 5/19. But, I never received a response from Ryan. Thank you Grand Subaru...

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Good Buying Experience
    May 18, 2017

    We had a good experience at Grand Subaru. Mike was easy to work with and we are pleased with our purchase. We had forgotten our garage door open...

    Grand Subaru

    That is what we like to hear! Thank you for taking the time to share about your wonderful buying experience with Mike and the Grand Subaru team. ...


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    We had a good experience at Grand Subaru. Mike was easy to work with and we are pleased with our purchase. We had forgotten our garage door opener and iPass in our trade in and he sent them to us right away.

    Does recommend this dealer
    Grand Subaru

    That is what we like to hear! Thank you for taking the time to share about your wonderful buying experience with Mike and the Grand Subaru team. We value your business and hope to work with you again. If there is anything else that we can do for you please do not hesitate to let us know!


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  • Nealy Is A Joy!
    May 17, 2017

    Nealy noticed us in the parking lot after closing & came out to greet us with a smile on her face. She was very attentive with answers & options. ...

    Grand Subaru

    Thanks for the amazing feedback about your experience here at Grand Subaru! We're delighted to read about how Neally took great care of you and ma...


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    Nealy noticed us in the parking lot after closing & came out to greet us with a smile on her face. She was very attentive with answers & options. When we returned to finalize our purchase she was fun & funny ~ a joy!

    Does recommend this dealer
    Grand Subaru

    Thanks for the amazing feedback about your experience here at Grand Subaru! We're delighted to read about how Neally took great care of you and made your visit enjoyable. Thank you for your business, and please let us know if we can help with anything else!


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  • Had a wonderful experience at you dealer .
    May 17, 2017

    MichaelSinacola was 'very helpful with my choice in picking out a car to test drive.when I buy my new car I will befinly come back to see Michael ...

    Grand Subaru

    Thanks for letting us know about the fantastic job Michael did helping you pick out a car to test drive, Toni! We're glad you stopped in and are l...


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    MichaelSinacola was 'very helpful with my choice in picking out a car to test drive.when I buy my new car I will befinly come back to see Michael Sinacola.

    Does recommend this dealer
    Grand Subaru

    Thanks for letting us know about the fantastic job Michael did helping you pick out a car to test drive, Toni! We're glad you stopped in and are looking forward to helping you with your new car purchase soon!


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