Porsche Audi Grand Rapids

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
573 lifetime reviews.

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  • 5.0 out of 5
    January 16, 2021

    Aaron was very proactive and got the necessary parts needed to address the recall as well as rotated and balanced the tires. His communication throughout... was excellent.

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  • 5.0 out of 5
    January 15, 2021

    Always first class! We love how you take care of us and our Q8. Living 40 miles from the dealership could be an inconvenience, but we wouldn’t go any... place else. Very satisfied and happy to recommend to others

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    Dealer Response

    We really appreciate your feedback, Annie. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if... you ever require automotive assistance in the future, you won't hesitate to reach out to us. Best regards, Ryan Coe, GM, rcoe@foxmotors.com

  • 5.0 out of 5
    January 9, 2021

    Timely, did a great job. Kept me abreast of when they would be finished. Able to pay on line When car was done I just walked out and left. First class... operation.

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    Dealer Response

    Gene, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it w...ith them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Ryan Coe, GM, rcoe@foxmotors.com

  • 5.0 out of 5
    January 2, 2021

    Nice customer service, should have a area with some drinks for guests waiting for repairs. Waiting 2.5 hours and no refreshments was a little long. COVID... I understand but area that no contact with a refrigerator or cooler area would be a nice touch— maybe just my opinion

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    Dealer Response

    Thank you for the great feedback, Dan! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us ...if you have any questions or concerns. We look forward to serving you again. Sincerely, Ryan Coe, GM, rcoe@foxmotors.com

  • 5.0 out of 5
    December 28, 2020

    Justin got me in the same day for an unexpected bad battery and also provided me with a loaner. Great Service!!

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    Dealer Response

    Hi Alison, and thanks for the great feedback! We're very happy that Justin was there to give you the customer service we know you deserve! Thank you a...nd we look forward to seeing you again! Regards, Ryan Coe, GM, rcoe@foxmotors.com

  • 5.0 out of 5
    December 25, 2020

    KEEP AARON!!!! I am so glad that you have a personable, competent service manager again. I have been brining my 1999 Audi to your dealership for repairs... for 20 years, and I prefer to do that, but at times when you have had poor service managers I was forced to go elsewhere (Miles was AWFUL and I didn't return until he left your employ). Aaron was accessible and immediately helpful when I called with my problem. He provided me with a loaner Audi A4 (which was lovely and, yes, makes me consider getting a new Audi). The evaluation of the problems was thorough. We talked it over and I was able total my Audi home while the parts are on order for the repairs. Thank you.

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    Dealer Response

    Hi Margaret, and thanks for the great feedback! We're very happy that Aaron was there to give you the customer service we know you deserve! Thank you ...and we look forward to seeing you again! Best, Ryan Coe, GM, rcoe@foxmotors.com

  • 5.0 out of 5
    December 20, 2020

    Minimal wait time. Easy to get an appointment. Service advisor Eric is extremely courteous. Car was clean when the techs finished working on it. I highly... recommend Audi of Grand Rapids!

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    Dealer Response

    Thanks for your outstanding review, Michael! I'm very happy to hear that Eric was of such help to you. We strive to provide excellent customer service..., and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Ryan Coe, GM, rcoe@foxmotors.com

  • 5.0 out of 5
    December 18, 2020

    Alignment was done in < 2 hrs, less than expected. Waited in comfortable waiting area without fear of Covid infection.

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    Dealer Response

    We appreciate the kind words, John. We look forward to seeing you again in the future! Best, Ryan Coe, GM, rcoe@foxmotors.com

  • 5.0 out of 5
    December 13, 2020

    Love the ability to check-in and pay online! Eric was great as always and car was ready when they said it was!

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    Dealer Response

    Hi Salley, and thanks for the great feedback! We're very happy that Eric was there to give you the customer service we know you deserve! Thank you and... we look forward to seeing you again! Kind regards, Ryan Coe, GM, rcoe@foxmotors.com

  • 5.0 out of 5
    December 10, 2020

    Prompt gave me a loaner all good Good communication except for the confirming the appointment that they sent three days before that I couldn’t respond... to until the day of the appointment

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    Dealer Response

    Steven, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough... service you received from us. If there is anything more that we can do please come back and see us again. Best, Ryan Coe, GM, rcoe@foxmotors.com

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